Days Inn Dortmund West3.0 out of 5.0
Recent guest reviews
We are from Dortmund and expected guests from Ecuador. They had booked this hotel for three nights, but when they arrived our situation at home had changed and we were able to let them sleep at our home. We were 45 minutes late for a cancellation on the first day, that was a pity but okay. But we had to pay for the other two nights as well although there had not been any effort or usage of the room at all. That was unfair in my opinion, and I never got an answer to my email in which I asked for a compromise (50% refund). Very immodest!
the hotel was clean and comfortable, better then Ibis budget up the road, sadly there was no police control in the area, we were kept awake most of the night by rowdy drunk men out side the front of the hotel , it would be advised to ask for a room at back of hotel. Cheek to charge 6 euros for parking it should be free. Internet poor service!
Not a very nice area for the setting of this hotel. Wouldn't have felt comfortable walking to or from the train station. Receptionist was abrupt, smoked at the entrance way and wasn't very approachable. She took an issue with the fact we said we wouldn't pay for parking as it was confirmed as free parking on our booking but since we had booked they had brought in charge of 3€ per day. Took one look at our room 'CUPBOARD' and decided we were not staying. It was tired, drab, basic and unappealing. Left within 10 mins of arriving and found a much nicer, more welcoming place to stay 20 mins drive away.
Very dirty carpet with burnt spots from cigarets (although my room was confirmed as non-smoking), smell from canalization in the bathroom, dirty ceiling, drapery turn off, for plug in the lamp you need to lift up the mattress. At least bed and bathroom clean, nice staff at the reception, breakfest normal. However never again ... I could not believe I am in Germany.
Pretty good hotel, comfortable, quiet and very safe. The train station is 5 min walk away. The breakfast is a traditional continental style. Staff are pretty friendly and helpful. Restaurant, coffee shop and giant supermarket all nearby
Bedroom was very clean, shower took a while to warm up but was good once going, check-out not until 12.00pm and staff spoke good English. Easily accessible by car with a free private car park. A few minutes walk to the local train station for an 18 minute journey to Dortmund hbf. Just a shame the only direct train runs only once an hour. A bargain!
Check-in is very late at 3 o'clock. Communication was a little bit less cause of the lack of english of some personal.
First of all we had to take some phone call for get our orders but finally everything was fine. We hope next time it will be easier.
This was a pleasant stay, but not without issues. Positives: The staff were extremely helpful and friendly and were certainly the best feature of the hotel. The rooms were clean, but functional and also very quiet and we all slept well as a result. The wifi coverage in the hotel was very good and we experienced no problems with the service throughout our stay. There is also plenty of free parking available. Negatives: One of our rooms had an issue with hot water and in the other, the shower head needed some maintenance. There is a good community space on the first floor, but unfortunately the table football game was in a state of serious disrepair. Overall,
Weekend away with my girlfriend. The hotel was oke, norhing special. Good for one evening overstaying. If I wantend to stay longer I would have picked another hotel.
Reviews from Trip Advisor
37% of guests recommend this hotelTotal of 182 reviews