Very friendly all inclusive resort. Including staff.A/C worked great. Unlimited drinks, but not very fancy ie frozen pina coladas were not made with a mixer. One of the Beaches was closed a few days due to rough waves. Our room lacked Hot water first few days. Shower fixtures were decrepit. Recommend paying extra for the upgraded rooms. They were fine. Plenty of food choices. Clean dining rooms. No wheel chairs are available. Entertainment was amateurish. Almost 2 hr drive from STI airport. Book the closer airport. Can't complain much as we got what we payed for.
Excellent
I loved yhe outlay of Resort! Buffet food! And varieties. One particular staff at reception shunned me when i asked her for my receipt as she said she will give it later and i was wondering why not same time when room paid for and money give why later?? So I definitely asked for it. Otherthan this everyone was great!! Rooms could use some upgrade.
1star hotel. Check inn was easy and fast. Housekeeping 5*. Nice beach area. Bartender in a outside bar -perfects . Small choice in buffet , You will Wait wine or beer in buffet forever.
Amazing staff especially the kitchen staff
I have been coming to Casa Marina for 10 years, and this time was disappointed at one of the rooms I was assigned. the air conditioning wasnt working properly, the water was cut off while my son was showering for 30 min, there werent beers at the rooms. The wi fi access had to be purchased, and had to get one for each device. when traveling with kids this is not practical because the front desk staff had to do it in each equipment, which required we go to the room and get them. Maybe include this in the hotel information to ease the process
Better service,more restaurants opens.
Property is good, Check-in was a complete mess where some people were seated and called later while you wait in line and they come up first. this created friction between Customers, and employees. When we entered the room, bed sheets were dirty with stains and hair. looks like it wasn't properly cleaned. same for floor. Also many local people with noise. we booked a "quite" Oceanview room, but people making loud noise on near beach even after 2AM. The rest was Okay.
Orbitz service was so awful That it rose to the level of Theft. Even after Hours on the phone in an attempt to address a mistake orbitz had made they were of no help. I wrote a dozen emails to avail. The service agents rude and patronizing. I believe my only alternative Are used to hire an attorney and address this matter through our legal system.
Avoid this place. I can't believe Orbitz allows this to list above 1 or 2 stars. I won't book with Orbitz for a while because of this stay. Total of three nights, no hot water for two of them, no a/c for two of them. It gets worse. Extremely low flow toilets flush (maybe) one of three times, so plan to spend 15 minutes a day on this activity or go elsewhere on the property. Wifi only works when standing outside or on the veranda in your room. I ended up with malware on my computer.The sheets are thin and quite worn. Pillows are from 1992. The bathroom in the first room had clearly been been used/violated before I checked in and not cleaned (or sanitized, so the rest of the room?). Food was ok at best and only one restaurant. The only coffee served on the property is bulk jar freeze-dried Nescafe. TV? Good luck! All-inclusive, except for the safety deposit box which costs extra and isn't big enough for a laptop. Not enough currency available for an exchange of $100 on 3 separate times. Employees are friendly, but this place clearly has zero management. None onsite, likely remote but maybe not at all. Staff are doing the best they can but this place was a total rip-off. This place is worn out, needs a full update. Not quite as bad as Playabachata (run from that place, even for free) but approaching. Caveat emptor: If you are looking for a cheapish place with mediocre food and unlimited sugary premixed rum drinks this is your place. If not, spend your money elsewhere.
The staff are very friendly and the beach is wonderful.
I really loved then place. I enjoyed myself. A lot
Only the buffet was open. The service at the buffet was awful. The food was just ok.
The room facing the ocean and location of properry
The courtesy of the staff The arrangement of the property
A total disappointment. After reviewing the mixed reviews, i wanted to give this resort a try. . Check in was a total chaos. Food was horrible and the service was lousy. The air conditioner in the room wasn’t working and I called several times ti report it. No one came to check it. The service at the buffet area was horrible. Although I didn’t drink anything i noticed the lack of bars all over. No irons in the room. The beds were too small And uncomfortable. No courtesy from staff.
Casa Marina Beach and Reef places you within a 10-minute stroll of popular attractions such as Coral Reef Casino and Playa Alicia. This 675-room, 3-star hotel welcomes guests with 2 outdoor pools, 4 restaurants, and free self parking.
Free buffet breakfast is included with your stay and awaits you each morning from 7 AM to 10:30 AM. Enjoy dining at El Batey, one of 4 onsite restaurants.
Guests can expect to find LCD TVs with cable channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other amenities include safes, phones, and desks. Housekeeping is available on request.
Guests staying at Casa Marina Beach and Reef enjoy access to 2 outdoor pools, a children's pool, and WiFi in public areas. You can take advantage of free parking, along with an area shuttle. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and tours/tickets. Other amenities at this beach hotel include a gift shop and a garden.
Very friendly all inclusive resort. Including staff.A/C worked great. Unlimited drinks, but not very fancy ie frozen pina coladas were not made with a mixer. One of the Beaches was closed a few days due to rough waves. Our room lacked Hot water first few days. Shower fixtures were decrepit. Recommend paying extra for the upgraded rooms. They were fine. Plenty of food choices. Clean dining rooms. No wheel chairs are available. Entertainment was amateurish. Almost 2 hr drive from STI airport. Book the closer airport. Can't complain much as we got what we payed for.
Thank you for your review of your recent stay at our hotel. The mission of our team members is to make your stay an unforgettable moment and we are glad to know that we have achieved our goal. We hope to be able to assist you in a future stay.
Excellent
Gracias por su revisión de su reciente estadía en nuestro hotel. La misión de los integrantes de nuestro equipo es hacer de su estadía un momento inolvidable y nos alegra saber que hemos logrado nuestro objetivo. Esperamos poder ayudarlo en una futura estadia
I loved yhe outlay of Resort! Buffet food! And varieties. One particular staff at reception shunned me when i asked her for my receipt as she said she will give it later and i was wondering why not same time when room paid for and money give why later?? So I definitely asked for it. Otherthan this everyone was great!! Rooms could use some upgrade.
Gracias por su revisión de su reciente estadía en nuestro hotel. La misión de los miembros de nuestro equipo es hacer de su estadía un momento inolvidable y nos alegra saber que hemos logrado nuestro objetivo. Esperamos poder asistirle en una futura estancia.
1star hotel. Check inn was easy and fast. Housekeeping 5*. Nice beach area. Bartender in a outside bar -perfects . Small choice in buffet , You will Wait wine or beer in buffet forever.
Good morning dear, We sincerely appreciate the time you have taken to share your experience of your recent stay at the Hotel... and publicly apologize for the situation you have been through. We have already taken the pertinent measures regarding the situation... I have also informed the corresponding department in which the situation is being evaluated to seek an immediate solution, we apologize in advance for the inconvenience caused, you can contact us directly for assistance and requirements. It only remains for me to tell you that please give us the opportunity to assist you again.
Amazing staff especially the kitchen staff
Thank you so much for taking the time to write down your impressions of your stay here in Hotel….. We are glad you had a good time during your stay. Please feel free to visit us again anytime.
I have been coming to Casa Marina for 10 years, and this time was disappointed at one of the rooms I was assigned. the air conditioning wasnt working properly, the water was cut off while my son was showering for 30 min, there werent beers at the rooms. The wi fi access had to be purchased, and had to get one for each device. when traveling with kids this is not practical because the front desk staff had to do it in each equipment, which required we go to the room and get them. Maybe include this in the hotel information to ease the process
We greatly appreciate your comments and we take them into account very seriously. We really thanks you take your time and give us your opinion. I hope to see you soon in Hotel……
Better service,more restaurants opens.
Thank you for your review. We have taken note of your comments and hope to remedy soon, in order to improve our quality and service. Please contact us for any assistance in a future stay in Puerto Plata or Samaná. Yours Sincerely,
Property is good, Check-in was a complete mess where some people were seated and called later while you wait in line and they come up first. this created friction between Customers, and employees. When we entered the room, bed sheets were dirty with stains and hair. looks like it wasn't properly cleaned. same for floor. Also many local people with noise. we booked a "quite" Oceanview room, but people making loud noise on near beach even after 2AM. The rest was Okay.
Buenas tardes! Thank you very much for your visit and comments, we apologize for the bad time caused by your comments. The issue of the pandemic has us with many restrictions, but we are confident that things will change from now on. We will immediately follow up and investigate the matter of cleaning the room. Thank you for taking the time to write to us.
Dear First of all, thank you for taking a few minutes to make your review. We would have loved it if they had communicated their problems with the service during their stay. In order to have tried to correct it immediately. In any case, and with great pleasure, we take note of their words to improve the things with which they were not one hundred percent satisfied. We are very sorry that we did not meet your expectations and we would be delighted if you gave us the opportunity to welcome you again. Att Reservations Department CASA MARINA REEF & Beach