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Sleep Inn Urbandale

2.0 out of 5.0

Recent guest reviews

There was an ant infestation when I notified the staff they just said "sorry about that." I will be writing the corporate office about this.

The room was TINY. With the alarm clock and lamp on the shared bedside table, there isn't any room left to put your eyeglasses. It was clean, alright. There was so much chlorine residue in the sheets that my legs broke out. You could see daylight around the door, and there can't be much in the way of soundproofing. We heard kids running up and down the hall at all hours, and I don't even want to know what the folks in the room above us were doing all night long. The lobby area smelled like there was a mold issue happening. Didn't smell it in the room, though, thanks to the chlorine overload. The pool was ok...but only five feet at its deepest point. It was also a little hard to find. The trees have grown up to hide it from view, and you had to go through the parking lots of a large, busy restaurant and another motel to get back to it.

I have stayed in this hotel several times and it was always a good stay, The hotel was nice, staff was friendly, the room itself was clean but the last few times the room did have an odor when we walked in. We opened the window and aired the room out a bit is seemed to help. I always request a non smoking room but it still has the odor like someone has been smoking in there.

Good, a lil expensive. I liked that it had smoking rooms but they need to air out the rooms or spray febreeze cuz it stank!

The hotel was great only thing i wud suggest is....You have to invest in some febreeze and spray the room after each stay. Being its a smoking room it was so smokey and stuffy a little air freshener, would of been lovely. Like u offer smoking rooms though that's smart

Walking down hallway, floors are noisy, creeky. Can here people above you walking around in room. Pool was very crowded, didn't use pool, too many people. Breakfast area too small, too crowded jammed in to eat. Good breakfast though.

as always very good, good location, good breakfast, quiet

NIce place to stay! Even with 2 little league teams staying the same nights! the motel staff played it well they had there hands full and treated all with respect. the only thing I would like to see this place change is charging $10.00 a night for a appt size refrigerator , we went to walmart paid 15 for a cooler and used ice, they want you to reuse the Towles to save on water going green they say , and i had to re-fule the ice chest several times, so dont charge the 10.00 $ give it for free ! Loved the place .

The hotel was clean and up to date. The location was in a nice area with plenty of restaurant options near by. I was a little disappointed in the price as Sleep Inn is usually a little more reasonable.

Everything was great - clean room, easy access to our local event, and a decent breakfast.

Just needed a room for one night. The room was comfortable and had a LCD TV with HBO. The bed was good and the room and bathroom clean. The Internet service was fast enough and easy to connect. Breakfast the next morning was hot waffles and the usual ceral and juice and coffee. I am not sure how comfortable a week here would be but an overnight business trip fit the hotel perfrctly. A good value for a one nighter.

My friend and I had booked this hotel for a wedding. There was trouble right from the beginning. I always use this site for booking all my hotels. First she tells me to use them instead of a third party vendor when booking. She asks for my credit card, which is common practice. Usually we charge extra things to our room. Valet, internet, ect. Instead they charged us for our room again after pre paying for the room. They were good at refunding my money, but the manager suggested that it was my fault and that I needed to make sure to ask when giving the person at the desk my card. I was told I needed to ask them that I wasnt being charged for a room. I've never had to ask to be sure my card wasn't being charged at any hotel I've checked into. The room was also uncomfortable. The floor creaked so badly from the room above us, that it made difficult to sleep. The florescent lights were also very bright. Worst experience I've had.

Overall, the stay was good and served my purpose for a brief overnight business stay. Good value in that sense. Apparently, someone checked in at 4 am right above me, and it sounded like they were playing football until about 6 am. So, that has tainted an excellent review. I did call staff, and they said they would take care of it, but didn't want to make a second call.

Safe quet hotel near many attactions,

A nice location easy access to interstate. Unfortunately it was very noisy. room above us you could hear people WALKING. Outside the door you could hear conversations. :( A very nice complimentary breakfast.

The Sleep Inn Urbandale has a great location right off I-35, biggert ahn expected rooms & polit,helpfull staff. The indoor pool & hot tub made for a very relaxing end of a lobg travel day. The hot breakfast was a great start for another long "day-in-the-saddle.

The Hotel was within walking distance to the Living history Farms which is a must see. Also right next to an excellent resturant 'The Machine Shed. The drawback would be it was crowed so the pool was crowed and breakfast in the morning was very crowed. Also it is close to the highway so there was a lot of traffic noise.

The Sleep Inn at Urbandale was a great disappointment and I will never stay there again. We had driven 12 hours from out west when we checked in at 10PM. When we arrived, the receptionist was quite friendly. We then went to our room only to find the sink was inoperative as we could not keep the stopper open and had to keep it pried open with a metal tube so that the water could drain. Shortly thereafter, we received another call from the receptionist stating that they had just reissued our room to another person and she was on her way up and to please tell her to return to the lobby. The next morning, at approx 5:30am, we received a wake up call from the front desk. We had never asked for one. (I think the lady who was additionally assigned to our room had requested one and they forgot to change the room number.

The Sleep Inn in Urbandale, has very friendly staff, nice room, and quality amenities. While the A/C control was difficult to figure out and unique for hotel stays that I have experienced, the features in the room were quite nice. The best feature of the amenities is that they have and inforce an Adult Quality Time in the pool and hot tub.

11211 Hickman Rd Urbandale IA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Sleep Inn Urbandale is a short stroll from Clive Aquatic Center and Living History Farms. This 112-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi. Located centrally in Urbandale, it's also near Valley West Mall and Mercy Medical Center West Lakes.


Dining

Start your day off right with a free buffet breakfast.


Rooms

All of Sleep Inn Urbandale's 112 rooms are air-conditioned and have an array of amenities, including coffee makers, free local calls, and ironing boards. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Desks are also included.


Property features

At Sleep Inn Urbandale, guests have access to an indoor pool, free WiFi in public areas, and a meeting room. A stay here includes free parking. Dry cleaning/laundry services make packing light an option. Additional amenities include a 24-hour business center, free newspapers, and laundry facilities.

Room options

Standard Room, 1 King Bed, Smoking

King 1 | Sleeps 2

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Standard Room, 2 Queen Beds, Smoking

Queen 2 | Sleeps 4

Guest reviews for Sleep Inn Urbandale

Everyone (2) Couples (10) Business (6) Other (1)
2
Everyone

There was an ant infestation when I notified the staff they just said "sorry about that." I will be writing the corporate office about this.

By , from Council Bluffs, IA on Sep 11, 2016

2

smallest double room we've ever seen!

Everyone

The room was TINY. With the alarm clock and lamp on the shared bedside table, there isn't any room left to put your eyeglasses. It was clean, alright. There was so much chlorine residue in the sheets that my legs broke out. You could see daylight around the door, and there can't be much in the way of soundproofing. We heard kids running up and down the hall at all hours, and I don't even want to know what the folks in the room above us were doing all night long. The lobby area smelled like there was a mold issue happening. Didn't smell it in the room, though, thanks to the chlorine overload. The pool was ok...but only five feet at its deepest point. It was also a little hard to find. The trees have grown up to hide it from view, and you had to go through the parking lots of a large, busy restaurant and another motel to get back to it.

By , from Urbandale, IA on May 3, 2016

3

not bad for the over night stay

Couples

I have stayed in this hotel several times and it was always a good stay, The hotel was nice, staff was friendly, the room itself was clean but the last few times the room did have an odor when we walked in. We opened the window and aired the room out a bit is seemed to help. I always request a non smoking room but it still has the odor like someone has been smoking in there.

By on Aug 10, 2014

3

sleep inn

Couples

Good, a lil expensive. I liked that it had smoking rooms but they need to air out the rooms or spray febreeze cuz it stank!

By on Apr 29, 2014

4

night stopped in iowa

Couples

The hotel was great only thing i wud suggest is....You have to invest in some febreeze and spray the room after each stay. Being its a smoking room it was so smokey and stuffy a little air freshener, would of been lovely. Like u offer smoking rooms though that's smart

By on Apr 21, 2014

3

noisy

Couples

Walking down hallway, floors are noisy, creeky. Can here people above you walking around in room. Pool was very crowded, didn't use pool, too many people. Breakfast area too small, too crowded jammed in to eat. Good breakfast though.

By on Aug 21, 2013

4

very nice

Couples

as always very good, good location, good breakfast, quiet

By on Jul 9, 2013

4

i'll be back !

Couples

NIce place to stay! Even with 2 little league teams staying the same nights! the motel staff played it well they had there hands full and treated all with respect. the only thing I would like to see this place change is charging $10.00 a night for a appt size refrigerator , we went to walmart paid 15 for a cooler and used ice, they want you to reuse the Towles to save on water going green they say , and i had to re-fule the ice chest several times, so dont charge the 10.00 $ give it for free ! Loved the place .

By on Jul 2, 2013

4

would stay again

BusinessTravelers

The hotel was clean and up to date. The location was in a nice area with plenty of restaurant options near by. I was a little disappointed in the price as Sleep Inn is usually a little more reasonable.

By on Jan 26, 2013

4

overnight stay

Couples

Everything was great - clean room, easy access to our local event, and a decent breakfast.

By on Dec 1, 2012