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American Inn & Suites

1.5 out of 5.0

Recent guest reviews

Reservation problems, I had to pay again even though I paid online and had all my confirmation information which indicated I had paid already. Rooms smell bad, the pull out couch looked like it came out of a dumpster, the bathroom was dirty, the door frame was hanging, and of the three lamps, only one had a light bulb. I wish I could attach the pictures.

check in staff extremely friendly, overnight staff tried to sell me girl scout cookies after midnight (shady), checkout staff extremely rude, would not stay there again

The hotel was not terrible - the room was clean and the water was hot, but the location and upkeep outside left much to be desired. Would not stay there again, but if you are looking for a bargain, there are worse places.

There was an unpleasant odor when I walked in the lobby, hard to describe. Thankfully my room smelled clean. Lots of stains on hallway carpets. I had to walk by smoking rooms to get to my non-smoking room. Breakfast was very basic. Staff was friendly. Furniture was clean and adequate, but could use some updating.

we didn't check in until almost 5:30 pm & the first room they gave us hadn't been cleaned; the 2nd room was just a glorified closet & had no towels. The whole place looked, smelled & felt dirty - we'll never stay here again.

Breakfast was bad,food was old..The maid kept hounding me in the morning if i was going to leave and when i was going to leave..Room was nice for full smoking room wasent dirty.fire alarm in room kept going off for one smoke..unhooked it and was happy..Stay in your room and use the back door and you will be fine pop machine sucked and staff was rude except guy behind desk,but he didnt say much.Only disapointed when i left the room to go to lobby area.thank god for back door

When we went to check in the entire lobby area reeked of cigarette smoke and something else, maybe fuel. The hotel is right off the interstate which made it easy to find but was very loud from the highway noise. The rooms are not great. Hallway reeked of the same smell the lobby did so we were glad we had an exterior door to use. It didn't help that we were woken up about 2AM by a neighboring room having a party. I wouldn't recommend this hotel to anyone.

it felt like a shanty motel.

The location was great, super easy to get too. The price was good. The room was smelly and dirty, the dresser was falling apart. There was a film on the table. The bathroom was the worst some kind of film on counter and toliet seat, lowest shower head i have ever seen. I have stayed at a Rodeway Inn before and wasnt happy, thought I would give a different one a try but was disapointed again.

Good experience for the cost. We came in, went to bed, ate breakfest and left.

5020 NE 14th St Des Moines IA

American Inn & Suites is located 2.6 mi (4.1 km) from Woodland Hills Golf Course and within a 10-minute drive of Adventureland. This 62-room motel welcomes guests with in-room amenities like refrigerators, microwaves, and coffee makers. In central Des Moines, the motel is also close to Grand View Golf Course.


Rooms

All of American Inn & Suites's 62 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Other amenities include hair dryers, phones, and ironing boards.

Room options

Standard Room, 2 Queen Beds, Smoking

Queen 2 | Sleeps 4

Standard Room, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Guest reviews for American Inn & Suites

Business (2) Couples (4) Family (3) Other (1)
1

dirty and hard to work with

Families

Reservation problems, I had to pay again even though I paid online and had all my confirmation information which indicated I had paid already. Rooms smell bad, the pull out couch looked like it came out of a dumpster, the bathroom was dirty, the door frame was hanging, and of the three lamps, only one had a light bulb. I wish I could attach the pictures.

By on Sep 29, 2015

2

rude staff

Singles

check in staff extremely friendly, overnight staff tried to sell me girl scout cookies after midnight (shady), checkout staff extremely rude, would not stay there again

By on Mar 19, 2015

2

family trip

Families

The hotel was not terrible - the room was clean and the water was hot, but the location and upkeep outside left much to be desired. Would not stay there again, but if you are looking for a bargain, there are worse places.

By on Jan 16, 2015

2

needs some work

BusinessTravelers

There was an unpleasant odor when I walked in the lobby, hard to describe. Thankfully my room smelled clean. Lots of stains on hallway carpets. I had to walk by smoking rooms to get to my non-smoking room. Breakfast was very basic. Staff was friendly. Furniture was clean and adequate, but could use some updating.

By on Sep 2, 2014

1

yuck!!

Couples

we didn't check in until almost 5:30 pm & the first room they gave us hadn't been cleaned; the 2nd room was just a glorified closet & had no towels. The whole place looked, smelled & felt dirty - we'll never stay here again.

By on May 12, 2014

3

maids are rude

Couples

Breakfast was bad,food was old..The maid kept hounding me in the morning if i was going to leave and when i was going to leave..Room was nice for full smoking room wasent dirty.fire alarm in room kept going off for one smoke..unhooked it and was happy..Stay in your room and use the back door and you will be fine pop machine sucked and staff was rude except guy behind desk,but he didnt say much.Only disapointed when i left the room to go to lobby area.thank god for back door

By on Apr 27, 2014

1

noisy and smelly

Families

When we went to check in the entire lobby area reeked of cigarette smoke and something else, maybe fuel. The hotel is right off the interstate which made it easy to find but was very loud from the highway noise. The rooms are not great. Hallway reeked of the same smell the lobby did so we were glad we had an exterior door to use. It didn't help that we were woken up about 2AM by a neighboring room having a party. I wouldn't recommend this hotel to anyone.

By on Mar 18, 2013

2

hole in the wall

Couples

it felt like a shanty motel.

By on Sep 21, 2009

1

price was good the rest sucked

Couples

The location was great, super easy to get too. The price was good. The room was smelly and dirty, the dresser was falling apart. There was a film on the table. The bathroom was the worst some kind of film on counter and toliet seat, lowest shower head i have ever seen. I have stayed at a Rodeway Inn before and wasnt happy, thought I would give a different one a try but was disapointed again.

By on Jun 28, 2009

5

budget

BusinessTravelers

Good experience for the cost. We came in, went to bed, ate breakfest and left.

By on Oct 12, 2008