- Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly a disappointing stay. Rooms were very dirty. Our first room had a TV that didn’t work, so requested to change rooms as it was late and were tired. The staff member working was not professional and took a private phone call on his cell phone from his father while in the room working on the Tv for +/- 15 mins all to no avail. FINALLY he agreed to transfer us to a different room. We booked a king suite, but was transferred to a double queen. By this time we didn’t care as we just wanted to rest. The new room we were transferred to was in disarray. A huge hole in the wall, no toilet paper holder in the bathroom, etc. customer service was not what I’d except in the hospitality industry.