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Country Inn & Suites By Carlson, Denver International Arpt

3.5 out of 5.0

Recent guest reviews

The rooms are clean, but the shuttle service was terrible (had to use Lyft instead), check-in lines are terrible and inefficient, internet did not really work, and the bed was pretty cold (super thin blanket).

The gentleman that check us in was so helpful! Checked in at 5:30 pm. Great hotel! Only complaint I had was I sure would have enjoyed a hot cup of coffee at 5:00am! Morning staff was not as helpful or kind as the afternoon shift!

Hotel is kind of old, but rooms are nice and beds are comfortable. Breakfast was ok. Not a bad place to stay.

Called ahead to make sure they had a pool for our vacation and was told yes get there and it's closed down to be filled with concrete they said so not to pleased I wasted my money

Not all that convenient to airport, but it did have a free shuttle to Denver International. In process of rebranding/takeover. Perhaps that change will make a difference. AM coffee was ice-cold with no microwave to reheat. So much for "free breakfast."

This hotel was largely disappointing. My friend and I stayed for a week, and within that time, we had several lukewarm showers, not much of a breakfast if we showed up in the last third of the serving time, and two nights of a non-functioning TV remote which we was fixed only when we (the hotel guests) disconnected the cable and power at the instruction of the unconcerned front desk clerk. In fact, our main complaint was the relative indifference of the hotel staff to our issues--no apologies and no offers to assist us the way one might expect as a paying guest.

Disappointed with this stay, not up to standards of a typical Country Inn. Interior carpeting and furniture were showing their age. Sofa bed was broken and could not be used.

Hotel required just one night for an early checkout and flight. Was close to airport, close to restaurants. Easy stay.

The room was ok, couldn't get the account to turn down and the comforter was too heavy. Definitely wouldn't call it a continental breakfast but they did have hot pancakes, eggs and bacon which were ok, nothing special.

Nice clean basic rooms for a great price. Breakfast was better then other chains offerings. Will definitely return next time I need a one night close to airport stay in Denver! Close to a variety of restaurants as well that are open late.

After calling mid afternoon to advise I would be checking in late and told "No problem! You're all set" I arrived to find they had an issue with my card (which never should have been run anyway) and they had given my room up. On top of that, this room was booked MONTHS ago, no one told me there was ever an issue. Not even that afternoon when I called. In fact I was told the exact opposite. So imagine my surprise when I try to check in at 2am...Desk clerk barely spoke English so the communication to attempt to resolve the issue was moot. I am from NY. I understand the thickest of accents. Not with this guy. He was also insanely rude. Decided to call Hyatt House and stay there rather than wait 30 more minutes for him to run an audit he said would take 10 minutes. Pay the extra to stay somewhere else. Well worth it!

Very nice place to stay. Easy to get to the airport.

Hotel was ok. Called prior to booking. spoke w/a male clerk. Questioned what hot food items are provided w/included breakfast. Bacon was on the list! We asked twice about there really being bacon and were assured that bacon is definitely provided. Booked it online and prepaid 1room/1night. Check in process was a bit slow upon arrival. Clerk stated that the credit card used to prepay for the room was needed at checkin. No problem. 2 key cards issued. Went upstairs to check room, but key cards didn't unlock doors. Had to go back to lobby 3 times for this issue. Clerk apologized for inconvenience, but said this "happens all of the time, is expected & nothing is ever done about it". On same night @ 624pm, rcvd alert from credit card company stating that Country Inn and Suites submitted a charge without my card being present for $19.81. Later @ 135am, i rcvd another alert that Country Inn and Suites submitted another charge without my card being present for $79.24. I go downstairs AGAIN to the lobby. Spoke w/clerk to try to figure out who on the property is submitting unauthorized charges especially since the room had been prepaid! Clerk was unable to provide definite explanation, but told we could speak w/the manager after 7am. We go downstairs for breakfast...NO BACON! Ugh! Visited w/the manager in reference to unauthorized charges. She removed credit card from file and told to contact credit card company to reverse charges. CC company cannot do anything until charges post

Hotel staff and location was great. Breakfast was convenient and had a good assortment. Hot tub was closed for most of stay but pool was nice. Great value for the week and would recommend staying there.

I rated my expeience above. To give you minimum charactors seems time consumming. Maybe they should repair the exercise equip and update carpet in rooms as well as the bedding. It all seemed old...

Hotel was close to the airport and convenient to Denver and surrounding areas. Very friendly staff. Guest rooms a little worn, but nice enough. Public rooms were being renovated so should be even nicer in the future.

We needed a place to stay that was near the airport. We received and excellent breakfast. We lparked our car there for over a week. It was much cheaper than using long term airport parking. They provided a shuttle to and from the airport. When we got back, I found my car would not start. The staff was able to provide me an electric jump start and I was on my way in no time!! I would definitely recommend Country Inn & Suites.

I was checked into the hotel by the front desk clerk Ashley, who was very helpful and friendly. Ashley had also called my room to ask how I liked my room. This hotel was very convenient my needs.

It was a very comfortable hotel with easy access to airport

Great location friendly staff comfortable rooms. Next time in Denver will be sure to book at this hotel.

4343 N. Airport Way Denver CO

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Free airport shuttle

Country Inn & Suites By Carlson, Denver International Arpt places you within a 10-minute drive of The Children's Hospital and Aurora Sports Park. This 186-room, 3.5-star hotel has free breakfast along with conveniences like free in-room WiFi and free self parking. It's near the airport and also close to Anschutz Medical Campus.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning.


Rooms

All of Country Inn & Suites By Carlson, Denver International Arpt's 186 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect 32-inch LCD TVs with cable channels and pay movies, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Free weekday newspapers, free local calls, and ironing boards are also standard.


Property features

Country Inn & Suites By Carlson, Denver International Arpt features a fitness center, free WiFi in public areas, and 2 meeting rooms. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Studio Suite, 1 King Bed

King 1 | Sleeps 5

Studio Suite, 1 King Bed

King 1 | Sleeps 5

Room, 2 Queen Beds, Microwave (Guest)

Queen 2 | Sleeps 4

King, Suite, 1 Bedroom, Non Smoking

King 1 | Sleeps 5

Guest reviews for Country Inn & Suites By Carlson

Everyone (13) Business (19) Couples (39) Family (41) Other (11) Friends (10)
3

clean but services are bad

Everyone

The rooms are clean, but the shuttle service was terrible (had to use Lyft instead), check-in lines are terrible and inefficient, internet did not really work, and the bed was pretty cold (super thin blanket).

By , from Colorado on May 20, 2017

5

excellent hotel!

Everyone

The gentleman that check us in was so helpful! Checked in at 5:30 pm. Great hotel! Only complaint I had was I sure would have enjoyed a hot cup of coffee at 5:00am! Morning staff was not as helpful or kind as the afternoon shift!

By , from huntsville Al. on May 15, 2017

4

convenient location - close to the airport

Everyone

Hotel is kind of old, but rooms are nice and beds are comfortable. Breakfast was ok. Not a bad place to stay.

By , from Hebron, KY on May 9, 2017

2

not what i bought

Everyone

Called ahead to make sure they had a pool for our vacation and was told yes get there and it's closed down to be filled with concrete they said so not to pleased I wasted my money

By on Apr 18, 2017

Review comment responded on Apr 25, 2017

Thank you for writing a review. We are sorry to hear that the pool was not available at that time. Your feedback will be forwarded to the hotel management to ensure situation like this won't happen again in the future. We hope you will give us another chance if you are in the area again.

2

find anywhere else to stay if you can!

Everyone

Not all that convenient to airport, but it did have a free shuttle to Denver International. In process of rebranding/takeover. Perhaps that change will make a difference. AM coffee was ice-cold with no microwave to reheat. So much for "free breakfast."

By , from Chicago, IL on Apr 3, 2017

Review comment responded on Apr 6, 2017

We are sorry to hear that you were not satisfied with the breakfast and that microwave is not available during your stay. We also apologize that you find the location of the hotel inconvenient but we are hoping that the free shuttle worked well for you. Your review gives us the opportunity to correct any deficiencies we may have in our service. We hope you will give us another chance if you are in the area again.

3

not much to recommend

Everyone

This hotel was largely disappointing. My friend and I stayed for a week, and within that time, we had several lukewarm showers, not much of a breakfast if we showed up in the last third of the serving time, and two nights of a non-functioning TV remote which we was fixed only when we (the hotel guests) disconnected the cable and power at the instruction of the unconcerned front desk clerk. In fact, our main complaint was the relative indifference of the hotel staff to our issues--no apologies and no offers to assist us the way one might expect as a paying guest.

By , from Newport, RI on Mar 28, 2017

2

airport

Everyone

Disappointed with this stay, not up to standards of a typical Country Inn. Interior carpeting and furniture were showing their age. Sofa bed was broken and could not be used.

By , from MD on Feb 7, 2017

Review comment responded on Feb 14, 2017

Hi. It is good to hear from you. We apologize that you were not satisfied with the condition of your room during your stay. Your feedback will be forwarded to the hotel management to ensure all rooms are up to Country Inn & Suites by Carlson standards. We hope for another opportunity to exceed your expectations at any of our hotels.

4

convenient to den airport

Everyone

Hotel required just one night for an early checkout and flight. Was close to airport, close to restaurants. Easy stay.

By on Jan 8, 2017

3

not horrible

Everyone

The room was ok, couldn't get the account to turn down and the comforter was too heavy. Definitely wouldn't call it a continental breakfast but they did have hot pancakes, eggs and bacon which were ok, nothing special.

By on Sep 11, 2016

4
Everyone

Nice clean basic rooms for a great price. Breakfast was better then other chains offerings. Will definitely return next time I need a one night close to airport stay in Denver! Close to a variety of restaurants as well that are open late.

By on Aug 14, 2016