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Country Inn & Suites By Carlson, Denver International Arpt

3.5 out of 5.0

Recent guest reviews

There was nothing on the internet about this hotel being under construction. Everything was a mess.

No good at fist sight. I did not spend my night there with my family. I call Orbitz and I find an good agent that helps me to find other hotel veryl close.

Because the hotel was under renovation, getting into the building was difficult. One elevator was for construction workers only. Noise from renovation started about 8:00 am. Breakfast was minimal. It would have been helpful to know about the renovation before booking!

The construction made a mediocre place even worse. Also, they didn't have our reservation, which had been confirmed by Orbitz, so I spent 30 min on the phone in the parking lot at night sorting it out.

This more of an issue with both trip advisor and hotel. We were unaware of complete hotel renovation at the time of our booking. Construction workers hanging out by front lobby drinking beer and making bad impression.

Entire hotel is under construction. Would have been nice to know this when booking. Carpet in hotel was very dirty so understandable why they are renovating. Breakfast area was located in a guest room and very difficult to even move around with all the people. Probably should reduce the rate and notify someone when booking as to the current condition of the property. Box of ear plugs provided at check-in should have been an indication of noise level that we experienced during the night.

The rooms are clean, but the shuttle service was terrible (had to use Lyft instead), check-in lines are terrible and inefficient, internet did not really work, and the bed was pretty cold (super thin blanket).

The gentleman that check us in was so helpful! Checked in at 5:30 pm. Great hotel! Only complaint I had was I sure would have enjoyed a hot cup of coffee at 5:00am! Morning staff was not as helpful or kind as the afternoon shift!

Hotel is kind of old, but rooms are nice and beds are comfortable. Breakfast was ok. Not a bad place to stay.

Called ahead to make sure they had a pool for our vacation and was told yes get there and it's closed down to be filled with concrete they said so not to pleased I wasted my money

Not all that convenient to airport, but it did have a free shuttle to Denver International. In process of rebranding/takeover. Perhaps that change will make a difference. AM coffee was ice-cold with no microwave to reheat. So much for "free breakfast."

This hotel was largely disappointing. My friend and I stayed for a week, and within that time, we had several lukewarm showers, not much of a breakfast if we showed up in the last third of the serving time, and two nights of a non-functioning TV remote which we was fixed only when we (the hotel guests) disconnected the cable and power at the instruction of the unconcerned front desk clerk. In fact, our main complaint was the relative indifference of the hotel staff to our issues--no apologies and no offers to assist us the way one might expect as a paying guest.

Disappointed with this stay, not up to standards of a typical Country Inn. Interior carpeting and furniture were showing their age. Sofa bed was broken and could not be used.

Hotel required just one night for an early checkout and flight. Was close to airport, close to restaurants. Easy stay.

The room was ok, couldn't get the account to turn down and the comforter was too heavy. Definitely wouldn't call it a continental breakfast but they did have hot pancakes, eggs and bacon which were ok, nothing special.

Nice clean basic rooms for a great price. Breakfast was better then other chains offerings. Will definitely return next time I need a one night close to airport stay in Denver! Close to a variety of restaurants as well that are open late.

After calling mid afternoon to advise I would be checking in late and told "No problem! You're all set" I arrived to find they had an issue with my card (which never should have been run anyway) and they had given my room up. On top of that, this room was booked MONTHS ago, no one told me there was ever an issue. Not even that afternoon when I called. In fact I was told the exact opposite. So imagine my surprise when I try to check in at 2am...Desk clerk barely spoke English so the communication to attempt to resolve the issue was moot. I am from NY. I understand the thickest of accents. Not with this guy. He was also insanely rude. Decided to call Hyatt House and stay there rather than wait 30 more minutes for him to run an audit he said would take 10 minutes. Pay the extra to stay somewhere else. Well worth it!

Very nice place to stay. Easy to get to the airport.

Hotel was ok. Called prior to booking. spoke w/a male clerk. Questioned what hot food items are provided w/included breakfast. Bacon was on the list! We asked twice about there really being bacon and were assured that bacon is definitely provided. Booked it online and prepaid 1room/1night. Check in process was a bit slow upon arrival. Clerk stated that the credit card used to prepay for the room was needed at checkin. No problem. 2 key cards issued. Went upstairs to check room, but key cards didn't unlock doors. Had to go back to lobby 3 times for this issue. Clerk apologized for inconvenience, but said this "happens all of the time, is expected & nothing is ever done about it". On same night @ 624pm, rcvd alert from credit card company stating that Country Inn and Suites submitted a charge without my card being present for $19.81. Later @ 135am, i rcvd another alert that Country Inn and Suites submitted another charge without my card being present for $79.24. I go downstairs AGAIN to the lobby. Spoke w/clerk to try to figure out who on the property is submitting unauthorized charges especially since the room had been prepaid! Clerk was unable to provide definite explanation, but told we could speak w/the manager after 7am. We go downstairs for breakfast...NO BACON! Ugh! Visited w/the manager in reference to unauthorized charges. She removed credit card from file and told to contact credit card company to reverse charges. CC company cannot do anything until charges post

Hotel staff and location was great. Breakfast was convenient and had a good assortment. Hot tub was closed for most of stay but pool was nice. Great value for the week and would recommend staying there.

Room options

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 5

Studio Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 5

Room, 1 King Bed, Non Smoking (Guest)

King 1 | Sleeps 3

King, Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 5

Guest reviews for Country Inn & Suites By Carlson

Everyone (19) Business (19) Couples (39) Family (41) Other (11) Friends (10)
3

the hotel was being renovated

Everyone

There was nothing on the internet about this hotel being under construction. Everything was a mess.

By on Sep 13, 2017

2

no good surprise.

Everyone

No good at fist sight. I did not spend my night there with my family. I call Orbitz and I find an good agent that helps me to find other hotel veryl close.

By , from houston on Sep 8, 2017

2

hotel renovation

Everyone

Because the hotel was under renovation, getting into the building was difficult. One elevator was for construction workers only. Noise from renovation started about 8:00 am. Breakfast was minimal. It would have been helpful to know about the renovation before booking!

By on Aug 30, 2017

2

under construction

Everyone

The construction made a mediocre place even worse. Also, they didn't have our reservation, which had been confirmed by Orbitz, so I spent 30 min on the phone in the parking lot at night sorting it out.

By , from Maine on Aug 25, 2017

1

hotel under construction.

Everyone

This more of an issue with both trip advisor and hotel. We were unaware of complete hotel renovation at the time of our booking. Construction workers hanging out by front lobby drinking beer and making bad impression.

By , from Overland Park, KS on Aug 23, 2017

2
Everyone

Entire hotel is under construction. Would have been nice to know this when booking. Carpet in hotel was very dirty so understandable why they are renovating. Breakfast area was located in a guest room and very difficult to even move around with all the people. Probably should reduce the rate and notify someone when booking as to the current condition of the property. Box of ear plugs provided at check-in should have been an indication of noise level that we experienced during the night.

By on Jul 25, 2017

3

clean but services are bad

Everyone

The rooms are clean, but the shuttle service was terrible (had to use Lyft instead), check-in lines are terrible and inefficient, internet did not really work, and the bed was pretty cold (super thin blanket).

By , from Colorado on May 20, 2017

5

excellent hotel!

Everyone

The gentleman that check us in was so helpful! Checked in at 5:30 pm. Great hotel! Only complaint I had was I sure would have enjoyed a hot cup of coffee at 5:00am! Morning staff was not as helpful or kind as the afternoon shift!

By , from huntsville Al. on May 15, 2017

4

convenient location - close to the airport

Everyone

Hotel is kind of old, but rooms are nice and beds are comfortable. Breakfast was ok. Not a bad place to stay.

By , from Hebron, KY on May 9, 2017

2

not what i bought

Everyone

Called ahead to make sure they had a pool for our vacation and was told yes get there and it's closed down to be filled with concrete they said so not to pleased I wasted my money

By on Apr 18, 2017

Review comment responded on Apr 25, 2017

Thank you for writing a review. We are sorry to hear that the pool was not available at that time. Your feedback will be forwarded to the hotel management to ensure situation like this won't happen again in the future. We hope you will give us another chance if you are in the area again.