Staff was great especially the gal taking care of the breakfast
Property needs a remodel.
Room was quite ok with comfortable beds and a bath. The weird part was deciding to have a bath and finding only two hand towels were supplied. When I checked reception, she actually said she had no more towels available. My shocked face probably got her to put some in the washer which we had to wait two hours for. The TV lost picture and sound constantly to which she said, “Oh, yes, that’s been happening for a while now”. Also fed up with hotels like this showing fitness/gym rooms on their site, with equipment or machines that look good but are actually broken or missing.
The room was very dirty. I don't know how this could of happened, but there was cookie crumbs all over our head board and when I looked up on the wall, it was like someone had thrown a cookie or muffin to the wall because it was all stuck. Didn't look like they owned a vacuum as the hallways were covered in dirt and trash. Bed cover had many stains. I typically don't write reviews but for what I paid, it was disgusting and others should not have to deal with it. I will not be back. I will say, the front staff was friendly.
Unsafe location
Property was dirty, there was blood on the sheets, and the room and hallway smelled like smoke. There were lots of people loitering around empty cars throughout the lot and throughout the hotel. We did not feel safe having our family stay the night at this property. Desk clerk was rude and stated these types of things happen in hotels.
Friendly, helpfull staff
This property was filthy. We changed our room three times. Everything from food in the pullout couch, air vents so dirty you couldn’t see thru them, Uncleaned bathtub, to the return vents on the bottom of the hot tub unscrewed and not on the return vents. Exit lights burnt out and the locking door to the pool area broken. When Orbitz called them to complain they denied all of it even though I have pictures and refused any compensation.
Friendly front desk staff. Had an accessible room as I asked for.
Pleasant check in. Had special room that I needed. Accessible. But only one bath towel. I need two for body and hair.
Price was good however the price also reflects limited breakfast that was not ready a 6:30 am as posted , room not ready, the poop area has not been kept up to good appearance, floors appear dirty.furniture showing much wear, pull out bed is horrible.
Was booked in a dirty room that smelled horrible of smoke. The room flooded from the ceiling and when we told staff, they moved us into another dirty room. Then not even 24 hours later after turning on the heat in our old room to 90 degrees to try and "dry" the room out they proceeded to try and put other guests into the recently flooded room. The area is not the greatest and when we arrived we were told by 2 police officers that alot of cars are stolen out of the parking lot and they get broken into all the time so to lock the vehicle and take in all valuables. Overall a really poor experience for a hotel that is only convenient to be next to red rocks.
Nothing stood out
Very warm welcoming.
Remodeling the hallway on the ground floor was visually unappealing. The continental breakfast was pointless with 3-4 total food options, all cold. Coffee was not good
Baymont by Wyndham Golden/Red Rocks places you within a 10-minute drive of popular sights such as Coors Brewery and Empower Field at Mile High. This 62-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and a 24-hour gym.
Free on-the-go breakfast is served on weekends from 6:00 AM to 9:30 AM.
TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Other amenities include sofa beds, sitting areas, and refrigerators. Housekeeping is available on request.
At Baymont by Wyndham Golden/Red Rocks, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking and an area shuttle. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a spa tub, a 24-hour business center, and coffee/tea in a common area.
Staff was great especially the gal taking care of the breakfast
Hello Paul,Thank you for your kind words! Our team takes pride in providing excellent service, especially during breakfast hours. We hope to welcome you back soon!
Property needs a remodel.
Hello Alexandre Da,Guest satisfaction is our number one objective so we really appreciate the input regarding our property. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.
Room was quite ok with comfortable beds and a bath. The weird part was deciding to have a bath and finding only two hand towels were supplied. When I checked reception, she actually said she had no more towels available. My shocked face probably got her to put some in the washer which we had to wait two hours for. The TV lost picture and sound constantly to which she said, “Oh, yes, that’s been happening for a while now”. Also fed up with hotels like this showing fitness/gym rooms on their site, with equipment or machines that look good but are actually broken or missing.
Hello Peter,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.
The room was very dirty. I don't know how this could of happened, but there was cookie crumbs all over our head board and when I looked up on the wall, it was like someone had thrown a cookie or muffin to the wall because it was all stuck. Didn't look like they owned a vacuum as the hallways were covered in dirt and trash. Bed cover had many stains. I typically don't write reviews but for what I paid, it was disgusting and others should not have to deal with it. I will not be back. I will say, the front staff was friendly.
Hello Kathryn, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.,
Unsafe location
Hello Loycene, I am very sorry to learn that you found our location to be inconvenient and our service to be lacking. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
Property was dirty, there was blood on the sheets, and the room and hallway smelled like smoke. There were lots of people loitering around empty cars throughout the lot and throughout the hotel. We did not feel safe having our family stay the night at this property. Desk clerk was rude and stated these types of things happen in hotels.
Hello Ashley, I am sorry for any rudeness that you encountered and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
Friendly, helpfull staff
Hello Duane,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our staff. Every guest experience is extremely important to us. We value your feedback and thank you for your business.
This property was filthy. We changed our room three times. Everything from food in the pullout couch, air vents so dirty you couldn’t see thru them, Uncleaned bathtub, to the return vents on the bottom of the hot tub unscrewed and not on the return vents. Exit lights burnt out and the locking door to the pool area broken. When Orbitz called them to complain they denied all of it even though I have pictures and refused any compensation.
Hello Brett, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.
Friendly front desk staff. Had an accessible room as I asked for.
Hello Veronica,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our staff and also our front desk. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.
Hello Mary, We appreciate your recent stay at our hotel. If there is anything specific that you would like to share regarding your experience, please feel free to reach out to us directly. We value your feedback and look forward to serving you again in the future.