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Recent guest reviews

Nice clean modern facilities. Did not like smell in the lobby.

Great, safe, and in the middle of everything. Room service and cleaning service was excellent. Staffe was very helpful and friendly. I loved it.

Stayed two nights at this hotel. The overall experience was ok. The breakfast was good although it was hefty pricey. Front office staff were not very friendly- some lied to us. It was our anniversary and they told us that there would be something special for us and guest relation would contact us for that. None contacted us, we called them twice to remind and they said someone would respond back, no response back. The concierge staff were biased and discriminated against the people of Indian or asian background as they seem to leek the feet of white guests at the same time. My wife’s feet was bleeding and they did not even have two bandaids- just gave me one-.. what five star is this? Other staff such as housekeeping or room service looked great. For the amount of the money - I would not recommend this hotel. Better to go to the average hotel and pay $30 rather than paying $200 a night here!

just super rich & super high class ppl will like it. Others have to be checked again & again. Room is fine just like other hotels. Food is good.

I recently stayed here for two nights and was extremely disappointed and disgusted. The rooms are outdated and smell terrible from smoking smell even in non smoking rooms. Also there was a DEAD Cockroach in the hotel room with mosquitoes and I ended up getting terribly sick after checking out of this hotel probably from all the bacteria

Nice location in the heart of CP and close by to lots of shopping and Bangla Sahib Gurduwara :)

Great location in Connaught Place. For business, you need three things: a great bed, fast internet, and good food. This hotel has all three. Stayed here many times.

I travel a lot for work and was quite impressed with this hotel. Great room, staff was helpful and friendly, with easy access to the sites of Delhi.

We had a nice stay and were comfortable, however, front desk staff made many mistakes during check in and check out which made the process go much more slowly than anticipated. Also, Cafe Uno service was very slow during dinner.

Comfortable stay. Front desk staff could be better. Cafe Uno service was slow.

The hotel is good with expensive buffet food. The food are not bad though. However, the hotel called taxi has very poor quality. It is a 1960's car and very uncomfortable to seat. Every time when I call a taxi through the hotel staff, it was this man. It is not cheap either.

19, Ashoka Road New Delhi Delhi N.C.R

Hotel highlights

  • Walking distance to Gurudwara Bangla Sahib and Jantar Mantar
  • Free WiFi and wired Internet in rooms and public areas
  • Free uncovered valet and uncovered self parking
  • Onsite dining

Located in Connaught Place, Shangri-La's - Eros Hotel, New Delhi is within 2 miles (3 km) of popular attractions such as India Gate and Rashtrapati Bhavan. This 5-star hotel has 320 rooms and welcomes guests with 3 restaurants, a full-service spa, and an outdoor pool. It's connected to a shopping center in central New Delhi and also close to Jama Masjid and Lodhi Garden.


Dining

Have a drink at the bar or enjoy dining at one of 3 onsite restaurants like Tamra, which specializes in local and international cuisine and serves breakfast, lunch, and dinner. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 7:00 AM to 10:30 AM.


Rooms

All of Shangri-La's - Eros Hotel, New Delhi's 320 rooms are recently renovated and have an array of amenities, including refrigerators, minibars, and coffee makers. LCD TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in pillow menus and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Other amenities include free newspapers, free bottled water, and safes.


Property features

Guests of Shangri-La's - Eros Hotel, New Delhi enjoy a full-service spa, an outdoor pool, and a children's pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for INR 3832 per room one-way. Front-desk staff can answer questions 24/7, and assist with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this luxury hotel include a 24-hour health club, a sauna, and free WiFi in public areas.

Room options

Premier Room, 1 King Bed

1 King Bed | Sleeps 4

Horizon Deluxe, Room, 1 King Bed

1 King Bed | Sleeps 3

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 3

Deluxe Room, 2 Twin Beds

2 Twin Beds | Sleeps 3

Guest reviews for Shangri-La's - Eros Hotel, New Delhi

Everyone (4) Couples (3) Business (1) Family (3) Friends (1) Other (1)
5
Everyone

By on Feb 21, 2020

Review comment responded on Feb 22, 2020

Thank you for sharing such a wonderful rating. We are glad to learn that you enjoyed a pleasant experience with us. Best regards, Team Shangri-La’s – Eros Hotel, New Delhi

5
Partner Couples

Nice clean modern facilities. Did not like smell in the lobby.

By on Dec 6, 2019

Review comment responded on Dec 16, 2019

Your 5-star rating is truly appreciated! We are glad to hear your feedback and hope to welcome you again soon. Best regards, Team Shangri-La's - Eros Hotel, New Delhi

5
Partner Couples

Great, safe, and in the middle of everything. Room service and cleaning service was excellent. Staffe was very helpful and friendly. I loved it.

By on Nov 25, 2019

Review comment responded on Nov 28, 2019

Thank you for taking the time to rate your experience and sharing a superb feedback. We look forward to welcoming you again very soon. Best regards, Team Shangri-La’s – Eros Hotel, New Delhi

3
Partner Couples

Stayed two nights at this hotel. The overall experience was ok. The breakfast was good although it was hefty pricey. Front office staff were not very friendly- some lied to us. It was our anniversary and they told us that there would be something special for us and guest relation would contact us for that. None contacted us, we called them twice to remind and they said someone would respond back, no response back. The concierge staff were biased and discriminated against the people of Indian or asian background as they seem to leek the feet of white guests at the same time. My wife’s feet was bleeding and they did not even have two bandaids- just gave me one-.. what five star is this? Other staff such as housekeeping or room service looked great. For the amount of the money - I would not recommend this hotel. Better to go to the average hotel and pay $30 rather than paying $200 a night here!

By on Oct 15, 2019

5
Everyone

By on Jun 8, 2019

Review comment responded on Jun 10, 2019

Your 5-star rating is truly appreciated! We are glad to hear your feedback and hope to welcome you again soon. Best regards, Team Shangri-La's - Eros Hotel, New Delhi

3

nice hotel but too many security checking.

Everyone

just super rich & super high class ppl will like it. Others have to be checked again & again. Room is fine just like other hotels. Food is good.

By on Jan 27, 2017

Review comment responded on Feb 2, 2017

Dear Guest, Thank you for your feedback. We apologize for the inconvenience caused and shall take care of the suggestions given forth. We look forward to welcome you back at the hotel. Warm Regards Team Shangri-La

1

disgusting hotel & terrible customer service.

Everyone

I recently stayed here for two nights and was extremely disappointed and disgusted. The rooms are outdated and smell terrible from smoking smell even in non smoking rooms. Also there was a DEAD Cockroach in the hotel room with mosquitoes and I ended up getting terribly sick after checking out of this hotel probably from all the bacteria

By , from New York on Dec 6, 2016

Review comment responded on Feb 2, 2017

Dear Guest, Thank you for your valuable feedback. We have noted your concern and apologize for the inconvenience caused during your stay. We shall take all steps to resolve the issues and look forward to welcome you at the hotel. Warm Regards Team Shangri-La

5

great location

Friends

Nice location in the heart of CP and close by to lots of shopping and Bangla Sahib Gurduwara :)

By on Oct 22, 2015

5

great business hotel

Business

Great location in Connaught Place. For business, you need three things: a great bed, fast internet, and good food. This hotel has all three. Stayed here many times.

By on Sep 8, 2015

5

great hotel

Other

I travel a lot for work and was quite impressed with this hotel. Great room, staff was helpful and friendly, with easy access to the sites of Delhi.

By on Aug 18, 2014

Shangri-La's - Eros Hotel, New Delhi

19, Ashoka Road, New Delhi, Delhi N.C.R 110001
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