I think it was a great hotel at one point - definitely not a 5 star hotel. Our door didn’t lock - went to call downstairs but the phone isn’t even hooked up (there wasn’t even a wire connection to the phone) the safety box ran out of battery, the wooden sliding doors feel like they are going to fall off when you open and close them, there’s no lock to ur balcony, hamper has trash in it, no robes - that’s a lot of misses for a 5 star hotel. Also when I checked in - the person said he had to check again to see if breakfast was included and when I checked out he said I hadn’t paid for the room yet, which I did. He had to check a couple of times and said that the room is paid for already. I’ve never been to a hotel where there were so many mistakes. The only redeeming quality is the location of the property where you can have early access to the waterfall (which also has great potential- hopefully they will improve the surrounding areas because the place could be stunning). I really was looking forward to this place and really wanted to love it.
We had a lovely stay overall. Beautiful setting next to waterfalls. Relaxing stay. Staff gave us a late checkout by our request. We did have one issue the first day, there was no hot water in our room. The front desk gave us access to the spa showers. After that, the hot water worked. Otherwise we found our stay therapeutic and we will return.
Excellent scenary , excellent service, excellent everything !!!
The hotel itself is lovely. The rooms are beautiful and the hotel's ambiance is wonderful. It is nestled in a valley and has beautiful views. The staff were helpful and kind. However, this is a way overpriced experience. Booking the room only gave us limited access to the hot springs. The larger hot springs is public access, so it is super crowded and a a short walk up hill from the hotel. The hot springs access that is limited to hotel guests is very small, so it crowded, loud and not very relaxing. There is a lovely, smaller hot springs access at the spa, but you have to pay extra to access it. Spa treatments are incredibly overpriced. A one hour massage was 6x the price of a one hour massage at one of the nice spas in Amman or at the Dead Sea hotels. In the end, I think this hotel is very overpriced for what you actually get. While the location is lovely and the hotel is beautiful, the experience of the hot springs is actually quite limited and crowded.
Located 1.1 mi (1.7 km) from Mujib Nature Reserve, Ma'In Hot Springs is within a 15-minute drive of Dead Sea Panoramic Complex. This 5-star resort has 97 guestrooms and offers conveniences like a restaurant, a full-service spa, and an outdoor pool.
Explore the resort and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee each morning from 7:00 AM to 10:00 AM.
Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other amenities include balconies or patios, sofa beds, and minibars.
Guests of Ma'In Hot Springs enjoy a full-service spa, an outdoor pool, and a gym. If you plan to drive, free valet parking is available. The front desk has multilingual staff on hand 24/7 to help with luggage storage, tours or tickets, and securing valuables. Other amenities at this luxury resort include a steam room, free WiFi in public areas, and meeting rooms.
I think it was a great hotel at one point - definitely not a 5 star hotel. Our door didn’t lock - went to call downstairs but the phone isn’t even hooked up (there wasn’t even a wire connection to the phone) the safety box ran out of battery, the wooden sliding doors feel like they are going to fall off when you open and close them, there’s no lock to ur balcony, hamper has trash in it, no robes - that’s a lot of misses for a 5 star hotel. Also when I checked in - the person said he had to check again to see if breakfast was included and when I checked out he said I hadn’t paid for the room yet, which I did. He had to check a couple of times and said that the room is paid for already. I’ve never been to a hotel where there were so many mistakes. The only redeeming quality is the location of the property where you can have early access to the waterfall (which also has great potential- hopefully they will improve the surrounding areas because the place could be stunning). I really was looking forward to this place and really wanted to love it.
We had a lovely stay overall. Beautiful setting next to waterfalls. Relaxing stay. Staff gave us a late checkout by our request. We did have one issue the first day, there was no hot water in our room. The front desk gave us access to the spa showers. After that, the hot water worked. Otherwise we found our stay therapeutic and we will return.
Excellent scenary , excellent service, excellent everything !!!
The hotel itself is lovely. The rooms are beautiful and the hotel's ambiance is wonderful. It is nestled in a valley and has beautiful views. The staff were helpful and kind. However, this is a way overpriced experience. Booking the room only gave us limited access to the hot springs. The larger hot springs is public access, so it is super crowded and a a short walk up hill from the hotel. The hot springs access that is limited to hotel guests is very small, so it crowded, loud and not very relaxing. There is a lovely, smaller hot springs access at the spa, but you have to pay extra to access it. Spa treatments are incredibly overpriced. A one hour massage was 6x the price of a one hour massage at one of the nice spas in Amman or at the Dead Sea hotels. In the end, I think this hotel is very overpriced for what you actually get. While the location is lovely and the hotel is beautiful, the experience of the hot springs is actually quite limited and crowded.
Thank you for your feedback. We are glad that you enjoyed your stay with us and we hope that we will have the chance to welcome you back at Ma'in Hot Springs in the near future.