Movenpick Resort and Spa Dead Sea5.0 out of 5.0
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Recent guest reviews
We love this place. Great Spa and wonderful view. I will stay there again. The facility is beautiful and the massage is great.
Cons: food and alcohol too expensive. ATM doesn't work. Pro: Clean but smells funny.
What a disappointing stay. 1. Checked in, key cards did not work. Called reception, they sent someone to let us in and give us a key. He opened the door, then left and didn't give us a key. We called four more times over the next two hours to get a working key. It never came even though every time we were told "Right away, they're coming now." We never had a working key during our visit and had to leave back door to the garden unlocked so we could get in and out of our room. 2. Minibar was empty. We asked for it to be filled at the same time we called for the keys. Eventually it was but it took 4+ hours. 3. Curtains only covered 2/3rds of the window on our ground floor room, allowing anyone who walked by a direct view of our bed, especially at night if we had any lights on. I'm not a prude, but this was pretty ridiculous. We called, and someone from facilities came - then told us it wasn't his issue to fix and that he would call housekeeping, and they would be right there. We waited 45 minutes, then called the front desk, told them that we needed someone from housekeeping to fix the curtains ( I think one was missing or had been pulled down before we got there ). Anyhow, we stayed in the rest of the night and nobody ever came. Par for the course. 4. Our suitcase was broken. We heard something drop as the porters were coming but didn't know it was our luggage. After I had tipped the guys and they'd left, I noticed the corner of our suitcase was mashed in and cracked. I know it had not been cracked or broken when we arrived. 5. We called the front desk three times asking about transportation to the airport the next day. We were put on 5 minute plus hold (and then we hung up) or transferred to a dead-end line every time. 6. We weren't sure if our reservation included breakfast, so we called to ask. Three times. Nobody could answer. We were just put on infinite hold again. We finally found out as we were checking out that breakfast was included. The breakfast was actually pretty good, so this worked out, but we had all of ten minutes before we left to grab a coffee and some fruit. 7. Entire property was englufed by swarming flies. Sunbathing, sitting outdoors, etc was all far from relaxing. I ordered some lunch by the pool and just couldn't finish it - flies were everywhere and I counted 15 (for real!) flies on the blade of my butter knife after i had used it to cut the chicken in my salad. The blade was covered in nasty flies. We tried a few places in the resort, but unless we were inside, it was really bad. We paid JD25 each to go the spa which has some indoor pool areas to escape the flies.They need to spray, fog, fan, etc. Also, lots of mosquitos in our room. Maybe they got a working key ffor our room?. We spent a good deal of time chasing and swatting the little guys before we could sleep. 8. We asked to speak to a manager at check out. They were "in a briefing." We were given a card of an assitant manager that we could email later. While the attendant / check out person was sympathetic, she clearly had no real power and wasn't all that surprised we'd had a poor experience. 9. Path to the "beach" is slippery and rocky. It's not really appropriate for feet or sandals. Sharp rocks, slick and worn wood. Needs to be re-done. 10. Our tub drain was clogged and bathroom was generally not very clean. 11. While the staff was friendly, we thought most folks who worked there were generally clueless and / or had no experience in the hospitality industry. This resort is DEFINITELY NOT a 4 or 5 star property, Don't waste your time or money. Frustrating, disappointing stay.
Great location and staff. Fulfilled our needs for an overnight trip. Wished we could have stayed longer!
It was very easy and relaxing but the food and drink was expensive.
BAD MANAGEMENT ATTIDUDE UNCONFORTABLE ROOM LOCATION MEDIUM FOOD LEVEL
We had a great experience at the Movenpick Dead Sea in Jordan. The pools were great and not too crowded. The rooms were fantastic and the gardens were beautiful. The breakfast was very nice too. Our standard room had a nice large patio behind. It was very kid-friendly as well. Nice playground and pools for the little ones. The only problem we encountered were the flies, which were only really a problem when trying to relax by the pool or eat outside. There were tons of flies, sometimes making it difficult to relax. We actually took our dinner back to the room to escape the flies. Maybe it is just this time of year, hopefully not like this year round. Overall, it was a very nice hotel and the best deal of the Jordan resorts on the dead sea.
- Free WiFi in rooms and public areas
- Free valet and self parking
- Onsite dining
Movenpick Resort and Spa Dead Sea places you 13.7 mi (22.1 km) from Bethany Beyond the Jordan and 17.9 mi (28.7 km) from Mount Nebo. This 346-room, 5-star resort has 8 outdoor pools along with a private beach and a full-service spa. Basilica of Saint George is 22.6 mi (36.4 km) from the resort, which is on the waterfront.
There are ample dining options with 4 onsite restaurants, including Al Saraya, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.
All of Movenpick Resort and Spa Dead Sea's 346 air-conditioned rooms provide free minibar items, furnished balconies or patios, and coffee makers. 42-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other standard amenities include free newspapers, free bottled water, and ceiling fans.
Movenpick Resort and Spa Dead Sea features a private beach, a full-service spa, and 8 outdoor pools. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available on request). Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a children's pool, a health club, and a sauna.
Reviews from Trip Advisor
72% of guests recommend this hotelTotal of 2590 reviews