TownePlace Suites Dallas DeSoto2.5 out of 5.0
Recent guest reviews
In February, we made a reservation, and received a confirmation, for a two bedroom, handicapped accessible suite. Imagine our disbelief when we arrived and we were given keys to a two bedroom suite. When questioned the handicapped accessibility of the suite were told 1) we didn't request handicapped accessible, 2) that they only had one handicapped accessible, two bed room suite and that it had been occupied for two months, and 3) we really didn't need a handicapped accessible room. We 1) showed the email confirmation for the handicapped accessible suite, 2) asked why if the room had been occupied for two months why we weren't notified to make other arrangements, and 3) informed them that yes, we indeed needed a handicapped accessible room for the third member of our party who was waiting in the car. After some awkward silence, they offered to call around to other Marriott properties and try to find us an available room. We checked Trip Advisor for reviews of the properties they offered. The two properties had terrible reviews that stated the locations were unsafe. The third hotel was not a place we would have chosen, but it would suffice. For all of our inconveniences, we were told that 20,000 points would be added to our Marriott Rewards account. These points still have not been added to our account. I seriously doubt that they will ever be added to our account.
We stayed here 2 nights for a family funeral. The hotel was clean inside and out. The beds were comfortable, including the sofa bed. Staff was very friendly and breakfast was good. Coffee is available 24hrs a day.
Suite is well designed and ergonomic. It is attractive, clean, quiet, and there is plenty of storage. You could easily have clothing for a weeks stay with room to spare. Lots of cabinets and a huge closet. The desk has a pull out section to use as a table or extra desk space. Excellent lighting. Plenty of outlets. All the doors – front, bathroom, etc, are heavy and the soundproofing is outstanding with a major highway and therefore a link for business right nearby. The couch, desk chair, and bed were comfortable. Since I am sensitive to scents I was pleased that the linens are cleaned with a hypoallergenic, eco-cleaner. Environmentally friendly. Only enough towels for two and we could ask for more. And the price was extremely reasonable.
this has been the worse experience visiting a marriott. the one and only issue i had was with the alleged asst gm anna! rude is an understatement. attitude is an understatement. i had yvette who was nice calm me down because i was so upset with the way anna approaches and speaks to people that are paying customers. ho is this even a marriott property?? they dont even deserve the brand name with someone working who doesnt display adequate customer service and substance. i would never recommend this hotel to any one. never!!!!!
We stayed in a corner suite with a family of 7 and couldn't have been more comfortable. The suite was lovely and clean, very nicely laid out. The hotel itself is beautiful and feels very secure and quiet. There is a covered patio out front with a nice bbq grill. Parking is ample, breakfast was very good - loved the croissants! Located in a nice area and close to restaurants, gas and highways. We will be back.
I LOVE THIS HOTEL!! The staff is very friendly and very helpful! My room was very clean and they keep fresh coffee out 24/7 which was great. I like how the staff actually tried to get to know me which made my experience very personal. Yall are amazing! I will be back!
The breakfast area is small and the food not good at all. All they have is coffee boiled eggs, few slices of cheese and that was all. I least I was expecting something else to accompany the boiled eggs but to my disappointment there was nothing else. I been to this hotel before and my stay and everything else has been much better but this time around the whole experience was terrible.
This Hotel Is A Terrible Stay. The Room Online Is $119 w/ A Hidden Fee Which Made The Cost $154. The Customer Service Is Terrible I Asked To Speak To Who Was In Charge & They Declined My Statement. There Isn't A Reason For The Workers To Act As Such. I Will NEVER Stay At This Hotel Again, Even If It Was The Last Hotel To Stay In On My Out Of Town Trips I Would Rather Sleep in My Car.
I am a business traveler and have requested repeatedly upon check in to have my room done by a specific time before I get back to the room for the day. Rarely does that happen. And worst than that, they insist on vacuuming hallways outside of room at 7 and 8 pm at night.......
I love Mrs . Teresa, Mrs Anna ,Mrs Shirley, Mrs Jovita for making me feel welcome during my stay. The kitchen staff was great too. Always positive even on busy weekend. The food was great especially the Texas waffle. Thank you Desoto TownePlace Suites. Room 213 /Cokes family
- Free continental breakfast
- Free WiFi in rooms and public areas
- Free parking
- Indoor pool
Located within a leisurely stroll of Methodist Charlton Medical Center, TownePlace Suites Dallas DeSoto is within a 15-minute drive of Kay Bailey Hutchison Convention Center. This hotel has 99 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi. Dallas World Aquarium and Dallas Zoo are also within a 15-minute drive.
Free continental breakfast is included with your stay.
All 99 air-conditioned accommodations feature kitchens and space to spread out with sitting areas. LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include sofa beds, coffee makers, and ironing boards.
At TownePlace Suites Dallas DeSoto, guests enjoy an indoor pool, a fitness center, and free WiFi in public areas. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include a meeting room, a 24-hour business center, and coffee/tea in a common area.
Reviews from Trip Advisor
78% of guests recommend this hotelTotal of 116 reviews