Safe place
Arrived 1 day late due to travel delays. Hotel manager advised he was unable to check me in due to being a no show. I contacted Orbitz and they were unable to resolve.
the property was nice. but management was terrible. from the time i walked in the door the management was rude . the lady behind the desk started yelling . DO YOU HAVE RESERVATION. I said yes I do . she say HOW MANY PEOPLE. . looking at me like I was not welcome.i told her 3. the room is for my daughter birthday sleep over . she started yelling agan saying ONE PERSON TO A BED $10.00 dollars extra PERSON. I told her when I booked the room it said 2 adult two children. extra person or persons would be charged to the room. . she yell no no no $10.00 dollar one oerson to a bed. I say I want my money back . she say go on Expedia. RUDE!!! . I didn't have the time and all the other hotels where booked around that property . so as I'm get the room key from her she looks at me and say . .ARE YOU GOT HER ROR THE MAN THAT DIed ACROSS the STREET IN THE OTHER HOTEL BECAUSE HE WAS OVER HERE LAST WEEK. talk about Inconsiderate ,Unprofessional, and heart breaking . he was my family member. she was RACIAL PROFILING ME. later my 17teen year old called me and said that when she went to the pool her and her to girl friend . management did not want them to use the pool and told them it was close . when I asked about the pool I was told it was open till 11:00p . it was 9:00p . she let them in but they where upset and called me. check out time the girls call me at 9:00am before check out time . management CHECKED THE ROOM SO I COULD GET MY $100,00 BACK FOR AMENITIES they tried to keep it saying
There was black mold in the bathroom on the wall behind the toilet.
Quiet relaxing hotel. The staff was pleasant, and helpful.
This hotel was older and kind of dumpy. Breakfast ok. We were told to check out about 5 minuets before checkout time. I wouldn’t stay there again. There are nice hotels right beside this one, we didn’t know about.
Excellent breakfast, unclean pool, non-secure side door, decent rooms, and all the staff besides the manager didn't know how to answer our questions.
clean,fresh up dates and great breakfast. easy on and off from hwy.
Best Western Regency Inn places you within a 10-minute drive of Danville VA Clinic and David S. Palmer Arena. This 42-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi.
Free full breakfast is included with your stay and awaits you each morning from 6:00 AM to 9:00 AM.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard.
At Best Western Regency Inn, guests have access to an indoor pool, free WiFi in public areas, and a spa tub. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and concierge services. Additional amenities include a business center, coffee/tea in a common area, and a microwave in a common area.
Safe place
Arrived 1 day late due to travel delays. Hotel manager advised he was unable to check me in due to being a no show. I contacted Orbitz and they were unable to resolve.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Krish Patel Manager Best Western Regency Inn
the property was nice. but management was terrible. from the time i walked in the door the management was rude . the lady behind the desk started yelling . DO YOU HAVE RESERVATION. I said yes I do . she say HOW MANY PEOPLE. . looking at me like I was not welcome.i told her 3. the room is for my daughter birthday sleep over . she started yelling agan saying ONE PERSON TO A BED $10.00 dollars extra PERSON. I told her when I booked the room it said 2 adult two children. extra person or persons would be charged to the room. . she yell no no no $10.00 dollar one oerson to a bed. I say I want my money back . she say go on Expedia. RUDE!!! . I didn't have the time and all the other hotels where booked around that property . so as I'm get the room key from her she looks at me and say . .ARE YOU GOT HER ROR THE MAN THAT DIed ACROSS the STREET IN THE OTHER HOTEL BECAUSE HE WAS OVER HERE LAST WEEK. talk about Inconsiderate ,Unprofessional, and heart breaking . he was my family member. she was RACIAL PROFILING ME. later my 17teen year old called me and said that when she went to the pool her and her to girl friend . management did not want them to use the pool and told them it was close . when I asked about the pool I was told it was open till 11:00p . it was 9:00p . she let them in but they where upset and called me. check out time the girls call me at 9:00am before check out time . management CHECKED THE ROOM SO I COULD GET MY $100,00 BACK FOR AMENITIES they tried to keep it saying
There was black mold in the bathroom on the wall behind the toilet.
Quiet relaxing hotel. The staff was pleasant, and helpful.
Thank you for staying with us. hope to see you in near future.
This hotel was older and kind of dumpy. Breakfast ok. We were told to check out about 5 minuets before checkout time. I wouldn’t stay there again. There are nice hotels right beside this one, we didn’t know about.
Excellent breakfast, unclean pool, non-secure side door, decent rooms, and all the staff besides the manager didn't know how to answer our questions.
clean,fresh up dates and great breakfast. easy on and off from hwy.
thank you for your feedback we really appreciate your business .