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TownePlace Suites by Marriott Dallas Plano

2.5 out of 5.0

Recent guest reviews

This was my first visit to the Plano area and this hotel was in a perfect location to a number of restaurants. There were petty within walking distance. Location to Toyota is great The hotel staff were great and fitness area was good just like others in TownePlace Suites. I would recommend based on my stay.

Hotel personnel were more than accommodating. Provided everything that was asked for. Hotel was clean and well maintained. Seemed to have been a renovated apartment complex bldg. as the gps listed the address as Waterwood Apartments. The sofa that made into a bed needed to be rep[laced as it was not any too comfortable. The complimentary breakfast was nice, waffles and pancake or croissant, sausage and egg with chees, coffee, a variety of juices, cereals, milk, two different type of yogurt, bagels, and muffins. Nice job. Downside was an icemaker that had to service too large of an area and was either low or making ice most of the time there. That could have been that a large number of guests were there for the tourney and were filling their coolers for the game...myself included. Our a/c unit was an older Amana, but worked great. Outside was between 95 and 100 degrees and the room stayed around 70. No complaints. Again the staff was really nice and efficient.

Check in late nite with a reservation ez chech in , room was nice not much room had a mic away, refrigerator & coffee maker !!!! Free breakfast ,just ok!!!! Thanks for electronic outlets for c-pap!!! Location a little heard to find off hey.

My son and I stayed here for a week while we were moving. Room was clean and comfortable, if a little small. Nice, well equipped kitchen, including dishwasher. The pool was small but attractive, in a secluded location with plenty of shade, or sun, depending on what you want. Coffee available in lobby 24/7 -- I tend to want coffee at weird times and don't want to make it myself, and they really did keep it filled. Staff was very friendly and responded quickly. They do need to do something about the sofa beds -- my son said his back hurt after sleeping on it -- it was stained and seemed very old. My son also remarked that the hallways looked creepy. This could be taken care of with better lighting. These days LED fixtures use very little energy, and would really improve the atmosphere. They cleaned the carpets in the common areas while we were there, so they look better. Breakfast was adequate, though not exciting. There are a couple if walking/bike trails within walking distance. They should probably advertise that -- it's a good option for keeping fit. Good deal for the money. We would stay here again.

I don’t have a lot of time but I want to warn anyone thinking of using this hotel. Make it your LAST resort. I mean if Motel 6 is full, maybe stay here. If you can’t find a park bench. The floors are filthy, sticky, in the room and hallways. The sofa in the room is so nasty I wouldn’t even place my luggage on it. It’s old, stained with God only knows what, and the arms are threadbare. There is a fruit fly infestation (killed two in the room to get a picture) in the room and the hallway. The television doesn’t work as it will not power on. Don’t try calling the front desk because the one telephone in the room is broken and the cord will not remain attached. Even holding it in place like you’d do in a third world hotel does not work. Hey, I’m as thrifty as the next guy but this is just plain ridiculous. I’ve stayed in Marriott hotels for more than 25 years but will never use this hotel again. They obviously do not exercise much oversight on the ‘franchise’ owners. Should have used a Hilton property.

I requested 2 rooms. Surprisingly one of the rooms was "stinky" and reek of cigarette. I asked the front desk for a change of room and it was granted but in a different building, So my children had to stay in one building different from mine. Although i have no problem with the locations of both rooms, i was very disappointed that the hotel in general was not as clean as other locations i have stayed before.

This is definitely the low-rung of Marriott's brand, but hey, it was about 30-percent cheaper than the next lowest in Plano when I stayed here for one night and wanted a break from overpriced "nap and a shower". If you compare it to the Marriott at Legacy, it was probably 70-percent cheaper. Is it functional? Absolutely. Nasty? No. Elegant? No. Safe? I thought so. It's right next to a Residence Inn and a much better price for pretty much the same thing. Breakfast was not as good. So for the $40 bucks you save, go splurge at I-Hop. Here is probably one place where I'd say you actually get a little more than you pay for. I had no complaints (and I'm picky!)

Nice, clean spacious place near the Dallas Parkway corridor. All you need for a short or extended stay at great value. Not really sure why other reviews so negative. Breakfast was OK, and similar to other places priced in the same range.

Food served at breakfast were not good . Boiled eggs and egg sandwiches were refrigerated which is not good to eat for breakfast . Very limited portion of foods served except slice bread . Food that must be served for morning breakfast must be fresh and warm . But there was none . On the day we arrived the room assigned to us was not ready so we transferred to another room.

Have stayed at other TPS locations, but this was pretty bad...room had a leaky/running toilet; a disconnected outlet that had a cover plate with exposed metal flanges next to a light switch, causing a couple of scrapes; security doors that were left wide open; a tiny fitness area; and a tiny breakfast area. Not recommended.

5005 Whitestone Ln Plano TX

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located in Legacy Park, TownePlace Suites by Marriott Dallas Plano is 2.4 mi (3.8 km) from The Shops at Legacy and within a 10-minute drive of Dr Pepper Arena. This 106-room aparthotel has free breakfast along with conveniences like an outdoor pool and a 24-hour fitness center. Shops at Willow Bend and Arbor Hills Nature Preserve are also nearby.


Dining

Start your day off right with a free continental breakfast.


Rooms

All 106 air-conditioned apartments feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Sofa beds, coffee makers, and free newspapers are other standard amenities.


Property features

TownePlace Suites by Marriott Dallas Plano features an outdoor pool, a children's pool, and a 24-hour fitness center. There's free parking and a free area shuttle. Helpful staff can provide dry cleaning/laundry services and a safe deposit box at the front desk. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.

Room options

Suite, 2 Bedrooms

Queen 2 | Sleeps 6

Reviews from Trip Advisor

Trip Advisor aggregated rating

79% of guests recommend this hotel

Total of 112 reviews