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Hampton Inn and Suites Dallas-Cockrell Hill / Interstate 30

2.5 out of 5.0

Recent guest reviews

We stayed at this Hampton during Spring Break. We had a great stay. Hampton is our favorite hotel chain. This Hampton is currently undergoing a remodel. And it is needed. All construction was conducted away from our room and was not a bother. One issue we had was that the pool is closed. We didn't find this out until we were checked in and ready to swim (a big deal to an 11 YO). The staff did compensate us with extra points though. Thank You. We think after this remodel this Hampton will be back to the level we normally enjoy at Hampton

We arrived last after a long trip and was told they didn't have any rooms with 2 queens the gentleman at the desk was kind enough to discount our rate. The overall experience just wasn't up to my expectations of Hampton inns

Worst visit at a Hampton Inn ever. The staff was not very accommodating nor did they care to offer to change our room to one not on a floor where there was construction. It would be nice if it was advertised that the hotel was under renovations and the pool was closed.

This hotel is being renovated and is not ready for guests. Rooms have strong construction odors. My bed was lumpy and needed to be replaced. I changed rooms 3 times trying to find a room without an adjoining door. The staff had no idea which rooms had adjoining doors. Wait a few months until renovations are complete before booking this one.

Hotel was clean and staff was helpful and friendly. The only problem I had is they did not inform me of the renovations they were doing. There are several good places within walking distance and there’s also a Walmart less than a mile from the hotel. There is not a view so you can keep your curtains closed. Overall not a bad stay for the price.

Room was very clean and picture perfect for what their website showed (got the double queen) Price was reasonable and the staff was very friendly. My only issue is that I am constantly having issues with logging into the wifi as a Hilton Honors member. It always says that I'm logged in, but everything reports that I don't have internet access.

Good location and clean. Hotel under construction which was loud in the mornings due to banging on walls by workers. Whirlpool and exercise room not available due to construction and ice machine on our floor was out. Did appreciate the late check out option. Not many amenities due to construction. Good complimentary breakfast and quick check in and check out

Always satisfied with Hampton! Good, clean, safe hotel rooms. I always try to stay at a Hampton whenever traveling because the quality is always better than most hotels. I would recommend this hotel to anyone!

Avoid This Hotel! Summary: staff lacks training, housekeeping is a joke, room condition far from Hampton’s standards, incompetent (and seemingly non-existent) manager As others noted as much as 10 months prior to our stay, this hotel is still under renovation, but that has zero impact on our issues. Our family was transitioning to Dallas and stayed in this hotel for 16 nights while we waited for our apartment to be ready. We chose Hampton because that’s our top choice (and I’m a Hilton Honors member). It was me, my wife, and our three kids (ages 6-16). Things got off on a bad note from the moment of the reservation. Hilton Honors website listed standard rooms and a “larger” room (not a suite). Uncertain how much “larger” that meant, I called the hotel, only to be told it was “larger.” I asked how much larger and what that means, she said it was “bigger.” Not helpful at all. I made the reservation anyway. When we checked in, they asked for my card, presumably to verify things. I asked if the card was going to be charged or anything because we didn’t have enough to cover it yet (the money was in savings and we weren’t going to transfer it until we paid). She assured me it wouldn’t be charged or anything. The next day we had an overdraft fee because they actually ran the card. This was dishonest on them and caused us financial loss (aka, harm). We were livid. When my wife tried to fix it and just pay the whole bill up front, the desk staff (two ladies) gave her a hassell and seemed either untrained or simply incompetent. One lady left, only peeking her head out until my wife left. Very unprofessional. I contacted corporate via Twitter and they told me that they instructed the manager to contact us. He or she never did! Not once! We asked multiple times to talk to him or her, but the person was never around. The manager is absent, incompetent, and disregards corporate! The room had broken fixtures (the tub faucet fell off when I was taking a shower and broken wall tiles were found by our young children). Three times the fire alarm went off (twice early in the morning waking our kids), putting them in a needless terror. Our youngest two were physically shaking after the third time, the 6 year old crying, “I don’t want to stay in this hotel!” Housekeeping was a joke as well! Yes, there were five of us. Yes, we had a long stay. Yes, that means more trash. No, my wife and kids didn’t leave the hotel every day (it was 20 degrees outs

I stay in Hilton Hotels mainly when I travel for work. This location is currently under a remodel but still keeps the appearance of a fully functioning hotel. The breakfast was good and it was very close to my work location which was great.

1718 N Cockrell Hill Road Dallas TX

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Hampton Inn and Suites Dallas-Cockrell Hill / Interstate 30 places you within a 15-minute drive of popular attractions such as Dallas World Aquarium and Kay Bailey Hutchison Convention Center. This 79-room hotel has free breakfast along with conveniences like an outdoor pool and a 24-hour fitness center. It's near the airport and also within a 15-minute drive of Morton H. Meyerson Symphony Center and Six Flags Over Texas.


Dining

Free hot/cold buffet breakfast is served each morning from 6 AM to 10 AM.


Rooms

All 79 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. 37-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Free weekday newspapers, free local calls, and safes are also standard.


Property features

At Hampton Inn and Suites Dallas-Cockrell Hill / Interstate 30, guests enjoy features like an outdoor pool, a 24-hour fitness center, and a spa tub. There's free parking if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and securing valuables. Additional amenities include free WiFi in public areas, 2 meeting rooms, and a 24-hour business center.

Reviews from Trip Advisor

Trip Advisor aggregated rating

76.0% of guests recommend this hotel

Total of 374 reviews