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Hotel & Spa San Agustín Urubamba

3.0 out of 5.0

Recent guest reviews

We stayed here as part of a tour, this was by far the worst hotel we stayed in. While some staff were very friendly, others were rude and ignorant. The rooms themselves were poor maintained, freezing cold and dirty. The food on offer was appalling, food hygiene was lacking and the dining room had several broken windows. Staff did not speak English and it took 45 minutes to make payment for food.

We stayed at the San Agustin Urubamba hotel in March 2018 before heading to Machu Picchu. The hotel was extremely clean and the grounds were very pretty. It is a little far from the main square in Urubamba but only about a 10-15 minute walk. The breakfast was good too. However, the most important part of our stay is that I left my daughter's wallet with $300 US cash in the opened safe in our room when we checked out to go to Machu Picchu. Stupid, I know but the wallet was black and the inside of the safe was black and we just missed it. Realized I left it when we arrived at Machu Picchu. Sick to my stomach. I had no way to call the hotel. (We left our luggage at the hotel to pick up after our stay at Aquas Calientes). When we returned to the hotel to get our luggage 2 days later, the staff had the wallet with ALL the money and drivers license and credit cards in it. The very honest maid had found it and turned it in. The manager, Nelly, held onto it until we returned. I cried when we got it back. The honesty of this staff AMAZED my entire family and we really, really appreciated it. They would not accept any money as a reward. Great people can be found all over the world but especially in Urubamba, Peru! Thank you again to Nelly and the maid, Bibiarie Ocello Argcutine!

The grounds of the San Agustin are beautiful as is the surrounding countryside. The hotel itself is perfect for where it is. This is not a resort town so those expecting the Four Seasons Urubamba should look elsewhere. Instead it is a charming, rustic inn situated near many of the top sites in and around the Sacred Valley. The room was clean and quiet and provided me the opportunity to acclimate to the high altitude in a peaceful setting. The breakfast was great with plenty of options.

Good hotel in the middle of nowhere, from the outside you would not get a good impression of this hotel but once inside it is very nice. Too bad the pool was emptied when I was there, it is also the first thing you notice when you walk in the lobby. The garden is very well kept. Once we checked in the bellman took us to our room, we drop off our suitcases and went to dinner right away, when we came back the key did not open the door. When I went to inquire at the front desk apparently the bellman put us in the wrong room. Not a good start to our stay but the bellman did pick up our suitcases from the wrong room and took us to the correct room. The room was nice and clean and the beds were very firm, it was not as nice as the first one though. The bathroom was spacious and clean, the shower had good water pressure. I also noticed our room had have a space heater, it doesn't look like they have central air at this hotel. The restaurant at this hotel was very good my father had the alpaca meat which he really enjoyed. Breakfast at this hotel is also very good with lots of options. I would stay here again.

I was here with an adventure tour group. My first room (I think 421) had black mold in the bathroom and in the bedroom area, also ants on the bathroom sink and around the tub. It did not feel clean so I asked for another room. I took the one next to it (420) which was a little better (less mold and no insects) and it felt a bit brighter and cleaner. However, the new room's patio door lock did not work. Because I was tired and it was late, I shoved a chair under the patio door handle and went to sleep. I did tell the front desk about it and they said they would have someone look at the lock. I left my key with the front desk and left for the day. When I returned that evening, my room door was UNLOCKED with all my things in the room! The bed was made and the patio door was still broken, I dont think anyone even looked at the patio door and it was apparent that housekeeping forgot? to lock the door when leaving. This is unacceptable- I could have had everything stolen from my room! When I complained, the girl at the desk said "Oh, so sorry" and then told the manager who was nearby, he just nodded and said nothing. I would NOT recommend this hotel at all!! The breakfast was nothing special. Skip this place!

This is a lodge type hotel. Rustic on outside but beautiful inner courtyard. 1st room had a bad smell but was able to change to a different room without difficulty. Very good and reasonable dinner menu. Complementary hot breakfast was good. It’s a good idea when visiting the Inca highlands to stay in Urubamba first to acclimate.

Nice clean rooms, good WiFi, everything you need. Dinner was good, with a musician playing during our dinner. There are 110 plugs in our room so no converters needed and a hair dryer was provided. The barking dogs might be an issue if I wasn’t so tired. Plenty of coca tea provided.

this was a beautiful place...DO NOT STAY IN THE ROOMS IN THE FAR SIDE OF HOTEL YOU CAN HEAR THE DOGS ALL NIGHT OR BY THE ROAD IT IS LOAD. I went to desk when the dogs did not stop barking and we went to 6 different rooms untill i found an inner room by court that was quit enough. the breakfast was good... pool was not filled but we were winter... large rooms...

I enjoyed my stay here - clean, comfortable room, great location and very well-managed - it was cold and they brought me an extra heater immediately. I thought it was good value, and a great base to explore Cusco - they were very helpful in recommending the best places to visit.

Room was nice, bath was clean, food was good. Could have been a little closer to main town and retail area, but overall, restful after full days of touring. Internet was good, relaxing fireplace. Had spa and Jacuzzi, but never used.

Av. Ferrocarril SN Urubamba Cusco

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Hotel & Spa San Agustín Urubamba places you within a 10-minute stroll of Plaza de Armas and Santuario del Senor de Torrechayoc. This 72-room, 3-star hotel has private in-room pools along with free breakfast and a full-service spa. It's in the historical district and also close to Iglesia de Urubamba and Estadio de Urubamba.


Dining

Free buffet breakfast is included with your stay and awaits you each morning. This hotel is home to a restaurant and a bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room.


Rooms

All 72 rooms feature private pools, balconies or patios, and private yards. Guests can expect 32-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Other standard amenities include refrigerators, hair dryers, and safes.


Property features

Guests staying at Hotel & Spa San Agustín Urubamba enjoy access to a full-service spa, an outdoor pool, and free WiFi in public areas. There's free parking, as well as a shuttle from the airport to the hotel (available on request). The 24-hour front desk has multilingual staff ready to help with concierge services, and answer any questions about the area. Other amenities at this spa hotel include a meeting room, a business center, and a garden.

Reviews from Trip Advisor

Trip Advisor aggregated rating

68.0% of guests recommend this hotel

Total of 463 reviews