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Hotel & Spa San Agustín Urubamba

3.0 out of 5.0

Recent guest reviews

This is a lovely place with beautiful gardens. The staff are attentive and fun. Nelly and Beltran are brimming with happiness and quick smiles. Even the vendors are incredibly kind. Yes Juanita and Doris I am referring to you. WiFi is great in rooms and shower was hot. All the creature comforts you need. Simple but in a good way. A place with a refreshing change of pace from Lima...and from wherever you're from. These folks welcome you like good friends. Staff will advise you how to get to town center as well as to attractions in the Sacred Valley. Make this place your headquarters for such exploration. Buena viaje!

We loved the garden, the Spanish courtyard and the breakfast. It is a bit away from the main streets but it is easy to take a moto-taxi there. The staff were very helpful. Internet access was on and off intermittently.

This is a lovely hotel with beautiful rooms, a lovely garden area, fire place, restaurant & bar but it’s quite isolated. We stayed here overnight on a sacred valley tour & it was comfortable & a good place to relax from traveling before heading off again the next day. The restaurant was large but there were few people eating there so it felt a little strange. The food was fine but not great & ordering drinks was a fun game with language barriers as we spoke no Spanish & the staff had very poor English. Buffet breakfast was adequate with good variety.

Let me preface this with that our tour company told us we were staying in a different hotel with a better rating and we found out when we arrived in Urubamba that we were actually staying here instead because part of this review could be biased by what we had expected. We arrived at the hotel and our first impression was “oh geez. Our luggage locks will get a good work out here.” As the outside is very simple and it is located in a somewhat destitute area. There are a couple little shops across the street, which actually came in very handy for purchasing water and snacks. There are 5 restaurants listed just down the street but none but the hotel restaurant was ever open when we checked. Once inside, the hotel is much nicer. A little station for coca tea (to help with altitude sickness) and a very nicely kept courtyard greet you. The pool was empty when we arrived but it was still kept quite nice in the courtyard. There was a little shop inside selling alpaca wool items with a slightly pushy shop woman. Check in was fairly easy, even though we were a group of 20, and everyone spoke and understood English which was helpful for us. The room was modest and clean save for a few webs in the vaulted ceiling corners. One woman had a large spider in her room, but it’s South America and sometimes that can’t be avoided. Shower pressure was less than ideal and the water temp was difficult to regulate, especially in the morning when everyone was getting ready but it got us clean. The linens and towels were clean and fresh. There was a safe, but it was difficult to figure out and we didn’t end up using it. (Note, once inside and interacting with staff, we felt really safe and probably wouldn’t have used the safe anyway). Our room was on the second floor and it’s important to note that there was no elevator. We’re in our 30’s and very able bodied, but I’ll tell you after a long day of hiking and climbing up the sun temple, I really felt every one of the 20 stairs to the second floor. Something to think about for older travellers maybe. We ate at the restaurant for supper and the soups and the alpaca was very very good. The service was very very slow even though there was only 3 tables occupied in the 20 table area. We had to ask 4 times for bottled waters before they came with each time acting like she forgot and was just about to do it and after asking about desserts twice we just gave up and went across the street for chocolate bars and ice cream bars. Breakfast, included in our tour, was a European style buffet and I feel like we overpaid for it (note again it was free). Everything of substance like eggs was almost always empty, the cheese tray was crusty and covered in flies coming in through the open windows and the Coffee looked and acted like tar (but my husband actually really enjoyed the coffee so take that last comment with a grain of salt). The two mornings we had breakfast I ate toast (one morning I got the last piece and never saw them refill it before I left) and coca tea (which was available until about 6 pm when they put it away). While I did get to eat breakfast, I usually had to have a snack within an hour or two because lunches in Peru tend to be quite late and I definitely was not full after 2 pieces of toast and a cup of tea. Overall, the staff were friendly and helpful, the room was “fine” and was clean and safe, and the restaurant has good supper food but I probably would only choose this hotel if I was traveling on a tight budget and would stay here again if needed but I kind of wish I had been booked into the hotel I chose with the tour company.

Hotel looks dingy from the outside but it's very quaint and beautiful from the inside. The garden in the main square is gorgeous and lush. The rooms are okay - there were way too many bugs and fleas everywhere - especially in the rooms. We had to sleep with one eye open and our mouths closed! The front desk staff couldn't speak English, which was a little frustrating since it was hard to communicate. But they were friendly and helped us out as much as they could. They provided free oxygen for 10 minutes a day in the lobby which was nice. The restaurant wasn't that great - the food was pricey and okay. No shuttles are provided to the main square in Sacred Valley. The hotel didn't have any coffee or milk provided throughout the day, which was strange. The breakfast was good though. Overall, a decent hotel and a good stay.

Great looking hotel. Restaurant food is average and the service is tooo slow. Taxi cab booked at the hotel more on the pricey side compared to the other hotels we have stayed in around the area. Message from our tour guide did not reached us as well while we were out. They need to add more help to accommodate the tourists that get booked here.

Room itself was alright but there was mould in the shower, the wifi was very poor. Rate breakfast as poor they kept adding water to the scrambled eggs to keep them looking moist. Would I recommend it's up to you noticed other gave them a lot better rating so maybe they had a better experience.

This hotel doesn’t look like much from the outside, but once you step inside it is like you are in a different world. The grounds are beautiful. It isn’t really close to much. The WiFi was good in the rooms. Rooms were quaint. No fridge or air conditioner but has a small TV and has a hairdryer. Plenty of blankets to keep warm with. Very good breakfast of eggs, yogurt, breads, sausage, meat and cheeses. Not very quiet, dogs barking all night and roosters crowing in morning.

We stayed at the San Agustin Hotel. You would not think you could find an hotel this nice in this area. The hotel had nice rooms with a very comfortable bed The people were helpful and friendly. The view from the courtyard or out back was exceptional. The wifi was also good.The only negative thing I could say was the door didn't have a pad lock and it was noisy until things settled down. It also had a bar, a restaurant, a pool and a pool table if you are so inclined.

5 star! excellent service, very polite and patient front desk and security staff for all my questions. Helped me twice to set up my safe box in my room. Beautiful hotel grounds. Rooms are designed with style, intelligence and definite convenience in mind. Heaters provided in room too! Neighborhood noise or dogs barking is not bad and unrelenting. Not bad at all.

Av. Ferrocarril SN Urubamba Cusco

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Hotel & Spa San Agustín Urubamba places you within a 10-minute stroll of Plaza de Armas and Santuario del Senor de Torrechayoc. This 72-room, 3-star hotel has private in-room pools along with free breakfast and a full-service spa. It's in the historical district and also close to Iglesia de Urubamba and Estadio de Urubamba.


Dining

Free buffet breakfast is included with your stay and awaits you each morning. This hotel is home to a restaurant and a bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room.


Rooms

All 72 rooms feature private pools, balconies or patios, and private yards. Guests can expect 32-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Other standard amenities include refrigerators, hair dryers, and safes.


Property features

Guests staying at Hotel & Spa San Agustín Urubamba enjoy access to a full-service spa, an outdoor pool, and free WiFi in public areas. There's free parking, as well as a shuttle from the airport to the hotel (available on request). The 24-hour front desk has multilingual staff ready to help with concierge services, and answer any questions about the area. Other amenities at this spa hotel include a meeting room, a business center, and a garden.

Room options

Twin Room, 2 Twin Beds

Twin 2 | Sleeps 3

Junior Suite

Queen 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

68% of guests recommend this hotel

Total of 453 reviews