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Shap Wells Hotel

3.0 out of 5.0

Recent guest reviews

We booked in yesterday for an extra long weekend. We have been impressed from the start. We was meant to be in a twin which was a little depressing looking but was changed to a trio as I'm with a young child so need space and the room is lovely. The bathroom is beautiful and everywhere is clean. The room is yes a little oldy worldy but that's part of the charm and super cosy but with huge windows which are glorious. The only down side is the tv is in completely the wrong place attached to the wall. You lay on the bed and watch the side of it haha I'm not sure I understand that at all. The dining room reminds me of the titanic 😂. Yes it's dated but not in a shabby way. It's like stepping back in time for luxury. The staff are just wonderful and so friendly I want to take them all home and teach people how to be nice to each other back in Kent. You really cannot ask for better. The food is delicious too... I just cannot fault. I have already convinced some friends to come and stay and I will definitely be back.

Booked here for our anniversary as we had stopped here 12 years ago, being the romantic that I am. Arrived behind a coach party to be told by a grumpy receptionist to wait over there until he had time to sort us out... Got to our room which to be fair was ok and booked for dinner at 7.30. There wasn't many staff about and another 3 coach parties had arrived by that point. My husband ordered a point of John Smiths which was watered down and dire... not good when we live in the brewery town of Tadcaster where it is brewed... mentioned this to the manager who refused to refund him or offer another. Dinner was good and hot but again behind the coach parties... The bed was uncomfortable and the pillows even worse. Breakfast in the morning was dire! Assistant manager sat on her backside just outside of the restaurant isn't very professional, especially when we got told to pick a seat with a white napkin, not one member of staff came over to take a tea or coffee order or explain their procedure for breakfast. The hot buffet was not checked by a member of staff once in the 30 minutes we were sat there, they seemed more interested in talking to each other from the far side of the room. Coffee was terrible! Went to complain and check out as we couldn't bear another night here to be told "oh you should have come out to see me"... no that isn't my job! To also find out that we were paying well over the odds for a room with poor service whilst the coach parties were only paying £30 was a bit galling. Perhaps if you made as much effort with your proper paying guests like you do with accommodating the coaches, you may be able to update the hotel. Sadly this put a dampener on our anniversary and we won't be stopping here again

This was a welcome stop after 11hrs of walking in bad weather. We arrived late at 8pm and the staff were very accommodating. We had a lovely tasty meal in the bar, a bottle of nice red. Comfy bed. Plenty of choice at breakfast too. All staff were pleasant and very hard working.

off the road a bit down by a lovely small river and waterfall also has red squirrels in the woods nearby stayed for 1 night food was good and the room comfortable also the staff very helpful very good

Stayed here after an event in the Lake District. Thought that as it was a Best Western we could at least be guarantied a hotel of a decent standard, unfortunately this was not the case. Arrived at the hotel a little before the 3pm check in time, this wasn't a problem and we stayed in the bar having a few drinks until the time to check in came. As we were checking in, the head housekeeper arrived at reception and almost gleefully told the staff on reception that practically half the rooms were not ready to be checked into. Despite this warning, we were given the key to our room. True enough, upon locating our room on the 2nd floor, the door was wide open and it hadn't been touched by any of the housekeeping staff, nor had a number of other rooms, with dirty linen and towels lining the corridors. Given that it was mid afternoon, I felt it unacceptable that our room was not ready on time, after all, we had kept our end of the deal up by paying in full at check in. I returned to the reception desk and was offered only a feeble explanation and apology as to why the rooms were not ready on time. A further 90 minutes had passed before our rooms were finally ready. This disappointing experience aside, the hotel itself is very dated, and could certainly do with a make over. As for the location, it's situated about 4.5 miles away from the village of Shap, which given it's remote location can see you paying around £60+ for a round trip in a taxi to and from the village. You'd think that the hotel would provide some kind of transfer into the village, even for a nominal fee they'd have plenty of people taking up the offer to get out of the hotel for a bit. As it is, you a pretty much stuck there unless you want to pay for an extortionate taxi fair for a 10 minute trip. The bar itself has zero atmosphere, so expect a long night if you don't manage to get out. For the price of the room, you could stay in a travelodge, premier inn or holiday inn for cheaper and get the service you would expect. Probably because it is the largest hotel in the surrounding area it can get away with the relatively poor standard it offers. In short I nor any of my party will be returning, and in future we will be staying in one of the larger towns away from Shap.

Had a lovely afternoon tea with my daughter. Plenty to eat in fact we struggled to finish it. The staff were extremely helpful and despite the weather the views were lovely. Thank you to the staff for making a memorable afternoon.

Set in a peaceful location. Fantastic views, stream running right through. A family of red squirrels in residence which are fed everyday. A delight to see. Hotel is beautifully laid out. Lovely Reception area with helpful staff. Nothing was too much trouble and all staff were very friendly and welcoming. A very good choice on the Dinner menu considering I was one of a coach party. Service was very good.

Two weeks ago my wife and I booked a three night break at this hotel, making sure they knew we were both very disabled,needed twin beds,could not walk without assistance,and needed a disabled twin room. We arrived about 3 pm in pouring rain,and entered the hotel main entrance,where we were told 'you are booked into THE BATHHOUSE'. This was a building about 100yards away from the hotel,where we were expected to walk to and from meals etc. There was a very steep ramp up which we were expected to walk to get to our accommodation. My wife took one look at the very small, dark,damp smelling room with a double bed,and said she would not,under any circumstances, stay there. Back to the hotel,e went,where we demanded better accommodation, The manager was sent for,but was not in the least sympathetic with us,or our health problems,saying the hotel was full,and there was no alternative to the BATH HOUSE. There was nothing to do,but to leave,and without our money back,as they said it was not their fault,the travel company who booked it gave them wrong information. We will never know what the hotel itself was like,and we will never go back. Ian Lawrance. Senior Advisor.

This hotel was once great.....but not now. If you are looking for woodland walks along the river and a great sitings of Red Squirrels, then this is the place for you. Very isolated location. Stayed 4 nights. Our room had hard old twin beds and only one soft topper was available. Towels small and thin. Also very cheap loo paper! Food on first night and fourth night was good, but between those meals, I think the chef was away! Breakfast was plentiful, but lacking in choice of breads, rolls, croissants etc., Staff shortages were obvious with lengthy meal times.

We visited the hotel mainly because we had been told you could see red squirrels there but had decided to treat ourselves to lunch. Despite not arriving until the middle of the afternoon the full menu was available. Service was friendly and the food did not take long to arrive. Both meals were very generous and tasty. After our meals we then went for a wander in the grounds in the hope of catching a glimpse of a red squirrel. We saw our first red squirrel on our walk up to the feeding area. We then went for a wander before settling ourselves on one of the benches in the feeding area. It wasn't long before squirrels started to appear and we were lucky enough to see seven in one go. The hotel run various themed weekends and we plan on returning to spend an evening or two in this majestic hotel with its extra special furry friends.

Shap Penrith England

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Shap Wells Hotel places you 5.6 mi (9 km) from Shap Abbey and 11.2 mi (18.1 km) from Lowther Castle and Gardens. This 3-star hotel welcomes guests with 100 rooms and conveniences like free in-room WiFi, free self parking, and a fitness center. Dalemain and Kendal Museum are also within a 30-minute drive of this Penrith hotel.


Free breakfast is included with your stay. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service.


All 100 rooms feature desks. Guests can expect to find free WiFi and flat-screen TVs. Rooms also include free toiletries.

Property features

Guests of Shap Wells Hotel enjoy features like a fitness center, free WiFi in public areas, and a library. If you drive, put free parking to good use. Staff members are on hand to provide dry cleaning/laundry services and luggage storage. Additional amenities include laundry facilities, a garden, and a picnic area.

Room options

Traditional Double Room, 1 Bedroom, Garden View

Full 1 | Sleeps 2

Traditional Triple Room, 1 Bedroom, Garden View

Full 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

71% of guests recommend this hotel

Total of 1116 reviews