Macdonald Old England Hotel & Spa4.0 out of 5.0
Recent guest reviews
We stayed here for one night recently as a birthday/anniversary getaway. We arrived early-afternoon and we were welcomed with the pleasant news that we had been upgraded from a Classic Room that we had booked to an Executive Room, as well as changing the room we had been allocated to one that was ready so we could check-in early. The room itself was very pleasant, spacious and perfect for a one-night stay. It was also around the back facing the lake, although as it was on the second floor we had one of the rooms where the window was a skylight and it was only possible to get a view out by standing on the sofa. If you book one of these rooms, you may want to bear this in mind if a view of Windermere is important to you. We used to swimming pool and sauna/steam room facilities that were on offer which the hotel allowed us to do before our room was ready. The facilities are nice and it helped us to relax and unwind. We didn't eat/drink in the hotel in the evening, but we had breakfast in the morning as it was included in the rate. The breakfast was OK, but we both felt there was room for improvement. Our breakfasts came with black pudding when we said we didn't want it, I then had to ask for potato fritters that was advertised but not served, and both our breakfasts had half a mushroom which made me think whether they were running low on stock? The view overlooking the lake from the breakfast room was great however and you had a big continental selection. If you're on a room-only rate, you are better off wandering into Bowness for breakfast where other places offer cheaper alternatives. With the exception of the minor issues at breakfast, we really enjoyed our stay at the Old England Hotel. It's a hotel with character in a prime location. Almost all of the staff we encountered were friendly and had a smile on their faces and we were thrilled with the upgrade we were given on arrival. We'd definitely consider staying here again.
Had a great stay. Room was spacious, nice size bathroom with shower and bath. Luxurious toiletries, bathrobes and complimentary bottled water. Free Fresh milk for tea and coffee via room service. Fridge in room. Bed comfortable, good pillows. Fluffy towels. Lovely view from window (partial lake view). A little dusty in some places, but bathroom spotless. Check in staff friendly and accommodating (Paul). Breakfast nice and cooked to order, hash brown very small and over cooked, tiny portion of beans, and toast more like crisp bread but otherwise great. Lovely fresh fruit available, melon etc. Great coffee, and amazing views for breakfast. Bar prices very high £13+ for a single baileys and single southern comfort. Also, only valet parking available at hotel £20 a night rip off! Drive past the front of the hotel and there is a public car park further down the road (2 mins walk) for £15 for 3 days. Would stay again due to location, views and luxury of the room. Great restaurants and bars on the doorstep. Try Baha for great cocktails.
Ive always wanted to stay in this hotel , its right on the lake edge in the centre of all the action. Managed to secure a good deal as normally its too expensive for my budget . Arrived about 1.30pm to a friendly welcome , was told the room wouldnt be ready until 4pm, which states this time also when booking, but I feel 4pm is rather late generally, 2pm is much more acceptable . Anyway, parked up (£20 per night) dropped our bags off , headed into town for snacks and drinks , we had booked a table in the hotel for a meal later that evening. So many great bars and restaurants to choose from , really wish I hadnt booked the hotel as we were then timetabled which i regretted . Went to hotel retaurant and was quite amused they sat all the guests in the ' lake view ' seats ,even though it was pitch black and you couldnt see a thing. The food was delicious , probably the nicest meal Ive ever had and worth every penny. The only downside was the sinister piano music being played over the speakers , it wasnt pleasant at all. Staff were attentive , infact we were asked twice each course , if everything was ok....... bit excessive . The room was very spacious ,massive comfy bed , clean and had a brilliant lake view , couldnt have asked for better on my budget. Sadly the weather wasnt great to fully enhance the view experience. The hotel was modern in places and dated in others , breakfast was included and was faultless ,this time we could actually see the view they sat us next to, which was everything I hoped it would be , overall I loved it and would love to stay there again.
My friend and I stayed 3rd until 5th November, the Staff are the shining stars of this Hotel, all had a ready smile and couldn't do enough for you. Room 310 was lovely, lake view, radiators that you could actually work yourself! Not like some hotels permanently on full!! We had dinner in the hotel on the first night, great food, perfectly cooked. The hotel bar is lovely, staff very friendly,atmosphere great. Breakfast is good, not the usual buffet, dishes cooked to order. My friends son and wife were coming to the hotel a week later for his 40th, we mentioned this to the Reception staff. When he arrived they had put a bottle of wine in their room and a balloon, what a lovely touch, and unexpected. We will definitely come back next year, sooner than later. Really enjoyed our stay.
When we arrived I thought wow as went in to ask about car parking. They said don't worry we will park it. Then they said they had upgraded us which was lovely. Then someone offered to carry our bags. Then the room was nice but not amazing We went down to dinner as we were dbb it was included. 6 course meal It was lovely but not amazing. Then back to our room stay went down hill from there. The room was cold. The tele didn't work constant interference The internet was virtually non existent. We were cold in the night Lovely view in the morning Went down to breakfast Waited forever to be served Then someone ordered just before us got there breakfast at least 15 mins before us. Then when it turned up it was very over cooked and cold. Couldn't eat it. Yes there was continental food to help your self too but that was just ordinary. Then when we checked out no one asked how was it so I didn't say. However I will be writing to complain. Then we asked if we could leave our bags while using the pool .they said leave them there and someone will put them away for you. Went to look at the pool etc saw the water temperature was 29 so thought it would be nice. It was freezing only stayed in 20 mins So we were gone for about 45 mins and came back are stuff was where we left it. Which was worrying anyone could have picked it up. Only good thing was we were able to leave our car while we walked around the village.
Hi all what can I say this hotel Character it is a hold hotel but very nice and the locations beautiful. The stay was pleasant stay. From a customer service point of view things can improve. From reception to the bar staff. On the day of check in I was told if I arrive early I would be able to check in for the room and use the facilities until room was ready. I was not even offered for an early check in and was told room not ready you need to come back. So we went for a walk and we were hit with a £20 a night parking and that’s valet parking on arrival. So we parked on a car park to the left of the hotel as going out going back up. £15 for 3 days And you can leave the car park and come back in as many times as you want. So we did that. We can back after a couple of hours 2pm carrying all our bags went to reception people arriving early were-checking in and heading to there rooms. I asked got told again room not ready by another member of staff. She checked me in gave me our room number 325 and we took a seat in the bar. We paid for an executive room but I was watching people arriving upgrading to what we were staying and heading to the room. So I asked again still room not ready. When I checked with a totally different member of staff a male staff I got told your room is ready gave me the keys. 1 min room not ready then next room was ready. I did not like the start. We got to our room must say absolutely beautiful. The minute we walked in the window was from one end to the other full panoramic view of the lake. Room spacious clean and very warm and relaxing. I have to recommend room 325. We have booked back here again next year. The bar has a relaxing feeling because it’s a old building its had character and history. Staff in the bar kept making a mistake when I ordered not listening to what I want I ordered a small wine I got a large wine I wanted to pay cash they put it on the room number then I was told you have to pay cash. I did not get that some sort of customer service skills. Breakfast was excellent from cereal to cooked well delivered and a good choice. We were looked after and asked many times if we wanted anything else. Breakfast was so good we could skip lunch. Over all our stay was excellent apart from the check in experience. I have traveled round the world and have stayed in many bigger hotels but I have not experienced this kind of check in. Excellent gym and swimming pool really enjoyed the facilities. I think service for the start has to be much better and every one should be treated equally. I am just thinking 🤔 if I would have upgraded and paid more money than what I paid would I have been treated differently And got my room a lot early even though I paid for an executive room...... We have booked again for next year let’s see how that goes till then.
Called in for light lunch and ordered a "Mrs Kirkhams Lancashire Cheese" sandwich. Most disappointing. Discoloured salad, basic sliced bread, grated cheese. I duly registered my complaint on the hotel web site but as yet still await a response
1. Rooms are small but the view from the room is amazing. 2. The hotel is located close to all the shops and the lake, so outstanding location. 3. Breakfast was also good. But the staff at the reception, especially, Anthony Duckworth, who was the manager then was extremely rude and unfriendly. While check in no1 mentioned to us about their strict check out time and late check out charges. We asked them to note down the phone number we were using but they said it was not required. And next day, the day we were checking out, we had packed all our luggage and went out for a walk after breakfast. At 12 noon, when we were already heading towards the hotel for checking out we recieved a call from our agent in India stating that he got a call from the hotel 5 mins back asking for checking out. We reached the hotel in 5 mins and cleared the room in another 5 mins since everything was packed. But the manager insisted us to pay a fine of 100 pounds for late check out. We politely requested the manager to do away with the charges because it was not completely our mistake. Firstly we were not well informed about the check out time as 11 am and no1 from the hotel tried to reach us on time as well. Also since the time they called the agent in India and we handed the room to them, it was a matter of 10 mins in total. The manager immediately instead of talking politely, tried to scare us by saying he is calling the police. Since even we were not wrong, I insisted him to do so. But when he saw we were willing to talk to the police he said the police would take 4-5 hours or so. He cheated us and since we had to travel further we decided not to waste any more time there. So we paid and left. He also claimed that it was their courtesy that they did not charge our cards without informing us, and that was a favour he did on us. I have never ever come across such poor hospitality. the check out experience made our entire stay extremely disappointing. If this is the quality of staff in such a big hotel group. its really shameful. Although the entire hotel and every other thing is so amazing, but without good staff, the overall experience can never be memorable.
We arrived on Tuesday 7th November greeted by lovely friendly female receptionist , also male receptionist on duty was asked kindly to see to other guests and he was so rude to her in front of us all we were really shocked!! not very professional for an establishment of this standard .We were given keys to room 326 which was very nice, panoramic views of the lake also very comfortable.house keeping needs checking up on as there was dust on lamps , windowsills, along legs on dressing table.bathroom a lovely standard but rain shower was very slow .dressing gowns , slipper, bottled water provided.nice tea tray with an arrange of teas, coffee ectra. Breakfast is served in room downstairs over looking lake service was a bit slow and got wrong orders on both mornings.Think £15 for breakfast a bit expensive. Hotel is a oldy worldy but needs a bit updating .Didnt use Spa area or drink in Hotel so can not comment .
the room was quite basic but for what we pay'd very good,staff could'nt be more helpful,we literally only had to go next door for a drink an good entertainment (if you like a good laugh watching karaoke) some good singers and some not but good fun.
Reviews from Trip Advisor
74% of guests recommend this hotelTotal of 2939 reviews