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Ramada Cumberland Downtown

3.0 out of 5.0

Recent guest reviews

this was my second stay at this location. It was a great price and a great hotel.

We arrived extra early (8am) and requested an early check in. They were very accommodating! Helpful with restaurant recommendations and pleasant staff.

We had to change rooms because there was a party in the next room. It was 3PM. The front desk accommodated us immediately and was very understanding. The heater/AC didn't work, but we had moved once and didn't want to move again, but there were blankets on the bed so we were at least warm. One of the switches in the bathroom didn't do anything either. We got to breakfast a half hour before it closed and there wasn't any coffee or hot food left but blueberry waffle mix.

I have stayed here a number of times on bicycle trips. Staff is cycle friendly, they have a hose outside to blow dust off bikes. On one occasion I needed to drop my bike off early before room was ready. No problem...."We'll have room ready when you get back....take your bike up now."

The Ramada downtown hotel was a pleasant place to stay at. Granted, it's an older building and not as sleek and updated as some of the other places we looked into staying at... but it was a fraction of the cost and it was still clean and comfortable. We didn't interact with the staff very much so I'm not sure about the reviews saying that they were rude... They were friendly and quick during our check-in and check-out though! Our room was spacious and everything was clean. The bathroom looked like it had been updated a bit, but it was somewhat small. The train only woke me up maybe once when it whistled (and I fell right back to sleep), but usually it just hummed by slowly... Overall, a very pleasant stay and I would stay here again, no doubt.

Carpet and air conditioning unit were filthy. The room smelled like mildew and pet dander, and we are basically told that they couldn't guarantee anything better.

My boyfriend and I were suppose to have a room there June 9th .. We get there they tell us they have no more rooms but offer us a king size room . we went to pay for it with our prepaid credit card and we were short $5 .. So we offered to pay cash for difference said we cant do that .. So we told them we would pay all cash forthe room. They wanted us to pay $250 deposit plus room amount . mean while the manager is staring my boyfriend up and down and telling the clerk to just cancel our reservation .. They were very rude ..

The hotel staff were amazing from the front desk to maintenance we passed in the halls. The Western omelette and home fries was the best free breakfast I've had at a hotel. The only gripe is that the rooms are a bit dated and need some updating (I.e. replc caulk in tub).

While everything was fine with our room we did not notice that the bed in the offer was a double not a queen. The whole hotel was booked when we arrived and our room could not be changed.

We stayed the weekend to take a ride on the Western Maryland Scenic Railroad (would highly recommend). The hotel was in the heart of town. Many different restaurants to choice from. The room were nice and clean. The hotel bar was very nice. The complimentary breakfast was excellent. The breakfast is made to order from the menus. Also they have an hourly free shuttle service to the Rocky Gap Casino. I would definitely stay there again. There is a railroad running through the town which you could hardly hear.

Hotel was perfect for unforunate family funeral. Close to the planned events.

Lobby was being renovated but room was clean. Trains do run behind the hotel, but not a real issue. Good value.

My husband, cousin, her.husband and I stayed for a night. The guys golfer at Rocky Gap Casino while the girls played the slots. The hotel was nice. It stormed so we didn't get to use the pool. The menu selection in restaurant could of had.a bigger variety. The steak was fatty and they were out of the cut that was the special. Overall hotel and room were nice.

The hotel is convenient to I68, clean, comfortable, and cheap. The only problem is the many trains that pass by the windows throughout the night.

the hotel was as i expected, the rooms were comfortable and clean.

Some of the previous reviews weren't so good, so I wasn't sure what to expect. The place is quite nice. It's convenient to the highway, with some local restaurants nearby. However, there is a perfectly fine restaurant inside the hotel. It's a clean room at a good price near the highway with a free breakfast in the hotel's restaurant--what more could you ask for?

Great hotel. All staff very friendly. Have a shuttle to take you back and forth to Rocky Gap Casino. Nice added touch was two free drinks from their lounge and a made to order breakfast of numerous choices. I would definitely stay here again on our next trip to Rocky Gap Casino.

The hotel is right beside the main rail line and trains are going through day and night blowing their whistles. It was the worst night "sleep" that I've ever had in a hotel!!!!

The hotel staff was very friendly. They were nice able to answer all your questions.

With regards to the event we were at, the location was fantastic! The room was clean & the king bed comfortable -for two people. That being said - we had initially reserved two doubles since there were four adults. But just like the previous year when we stayed here, our request was not honored since they overbooked. Fortunately there was a sofa bed in the room -but no linens or pillows to put on it. If it weren't for the location, not sure I'd go back. Overpriced for what we got.

Room options

Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Room, 1 King Bed, Accessible, Non Smoking

King 1 | Sleeps 2

Suite, 1 King Bed

King 1 | Sleeps 2

Guest reviews for Ramada Cumberland Downtown

Everyone (8) Couples (11) Business (1) Family (3) Other (3) Friends (3)
5

great hotel

Everyone

this was my second stay at this location. It was a great price and a great hotel.

By , from Lexington Kentucky on Dec 19, 2016

Review comment responded on Dec 21, 2016

Thank you so much for your kind review. I will be sure to share your comments with my staff. We strive to make every stay special. I hope we succeeded. We hope to see you again soon.

4

great location

Everyone

We arrived extra early (8am) and requested an early check in. They were very accommodating! Helpful with restaurant recommendations and pleasant staff.

By , from Chicago on Nov 28, 2016

Review comment responded on Dec 7, 2016

Thank you for taking the time to review your recent stay. I'm very happy to hear that we were able to help with an early check in. We strive to honor our loyal guests requests when possible. Please do come see us again soon.

2
Everyone

We had to change rooms because there was a party in the next room. It was 3PM. The front desk accommodated us immediately and was very understanding. The heater/AC didn't work, but we had moved once and didn't want to move again, but there were blankets on the bed so we were at least warm. One of the switches in the bathroom didn't do anything either. We got to breakfast a half hour before it closed and there wasn't any coffee or hot food left but blueberry waffle mix.

By , from MD on Nov 9, 2016

5

the cycle friendly place!

Everyone

I have stayed here a number of times on bicycle trips. Staff is cycle friendly, they have a hose outside to blow dust off bikes. On one occasion I needed to drop my bike off early before room was ready. No problem...."We'll have room ready when you get back....take your bike up now."

By , from PITTSBURGH on Nov 7, 2016

5

pleasant downtown hotel

Everyone

The Ramada downtown hotel was a pleasant place to stay at. Granted, it's an older building and not as sleek and updated as some of the other places we looked into staying at... but it was a fraction of the cost and it was still clean and comfortable. We didn't interact with the staff very much so I'm not sure about the reviews saying that they were rude... They were friendly and quick during our check-in and check-out though! Our room was spacious and everything was clean. The bathroom looked like it had been updated a bit, but it was somewhat small. The train only woke me up maybe once when it whistled (and I fell right back to sleep), but usually it just hummed by slowly... Overall, a very pleasant stay and I would stay here again, no doubt.

By on Oct 3, 2016

Review comment responded on Oct 15, 2016

Dear Guest, Thank you for your positive feedback.Your feedback always encourage us to work harder towards guest satisfaction.We appreciate your time & business. Thank you for choosing us. Thanks

3
Everyone

Carpet and air conditioning unit were filthy. The room smelled like mildew and pet dander, and we are basically told that they couldn't guarantee anything better.

By on Sep 12, 2016

3

nice hotel but very rude poor management

Everyone

My boyfriend and I were suppose to have a room there June 9th .. We get there they tell us they have no more rooms but offer us a king size room . we went to pay for it with our prepaid credit card and we were short $5 .. So we offered to pay cash for difference said we cant do that .. So we told them we would pay all cash forthe room. They wanted us to pay $250 deposit plus room amount . mean while the manager is staring my boyfriend up and down and telling the clerk to just cancel our reservation .. They were very rude ..

By on Jun 22, 2016

4

convenient to the college

Everyone

The hotel staff were amazing from the front desk to maintenance we passed in the halls. The Western omelette and home fries was the best free breakfast I've had at a hotel. The only gripe is that the rooms are a bit dated and need some updating (I.e. replc caulk in tub).

By , from Maryland on Feb 24, 2016

Review comment responded on Feb 26, 2016

J.R. Thank you for your kind comments. We are currently working on updating all of our rooms. I have passed your comments onto our staff. We look forward to seeing you on your next trip.

4

nice hotel, convenient location.

Couples

While everything was fine with our room we did not notice that the bed in the offer was a double not a queen. The whole hotel was booked when we arrived and our room could not be changed.

By on Dec 2, 2015

4

fall getaway weekend

Couples

We stayed the weekend to take a ride on the Western Maryland Scenic Railroad (would highly recommend). The hotel was in the heart of town. Many different restaurants to choice from. The room were nice and clean. The hotel bar was very nice. The complimentary breakfast was excellent. The breakfast is made to order from the menus. Also they have an hourly free shuttle service to the Rocky Gap Casino. I would definitely stay there again. There is a railroad running through the town which you could hardly hear.

By on Nov 17, 2015