I made the mistake of riding a cab from Heathrow to the hotel. I am too embarrassed to say how much it cost, but it was a small fortune. The cab ride itself was about 50 minutes. Knowing what I know now, I would have used the underground/rail service, but it might have been a challenge my first time ...
If you are flying into Gatwick, this is a great place to stay. It's close to the train station and you can leave your luggage there prior to check-in (which was extremely helpful for us). The train to the airport is fairly quick and cheap. The hotel itself has a great look and feel to it.
The rooms were in bad shape. When we complained about the condition of the room, the manger told us that they were aware of the issues and that a major renovation of the rooms on our floor was planned in the near future. Housekeeping had to be told to change sheets or towels and on more than one ...
When I arrived to check in at reception, there was no one at the front desk although there were staff working in an adjoining room where the door was open. After several minutes, I politely called for someone to come and check me in. The young woman who did so was not particularly welcoming. Everything ...
Staff was very nice and very helpful. The hotel was very close to train and bus. It was also close to shopping, and great places to eat. The room was VERY small. We booked for three people, one queen and a pull out sofa. The pull out sofa, was a pull out chair and when it was a bed you could hardly ...
We have stayed here before. Rooms pretty small. Streetside rooms can get some traffic noise. Staff needs to respond more quickly to requests such as dealing with a room heater that wouldn't turn on in late Nov. Brrr!
Good all-round hotel, reasonably handicapped accessible friendly.
We were actually able to walk with our carry-on luggage to the hotel not far from our rental car company (Hertz).....very easy (and we were lucky for good weather, so no trouble walking). It will likely be our launching place from now on for our annual UK travels.
The rooms were in bad shape. When we complained about the condition of the room, the manger told us that they were aware of the issues and that a major renovation of the rooms on our floor was planned in the near future. Housekeeping had to be told to change sheets or towels and on more than one occasion to clean the room. Our requests were fulfilled immediately with apologies but we should not have to call in the first place. The hotel restaurant and staff were quite good. However, at least a couple of people at the reception desk were unhelpful (and in my opinion rude)
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