Booked a superior room. Checked in and taken by the guy on reception up several flights of outside stairs to a separate building and told that the room was on the 2nd floor - more, and narrow, stairs. At no time did he offer to help with luggage. The room was far from superior, unlike the photos on their website, with the smallest bathroom that you could imagine. Really disappointed.
Spoke to another couple who were given a choice of rooms. Went to reception and then were able to speak to, I guess, the senior, receptionist who spoke some english. She said that the issue was the room we were taken to was a superior room, I was incredulous. She then gave me the keys to two other rooms, one of which was suitable.
Dinner was a big disappointment and we were asked to leave our table to have a drink in the small reception area which had no seats due to others waiting to dine,
To cap it all on checkout they tried to overcharge for drinks the previous evening.
Not a great experience and one we will definitely not repeat,
Cons: A lot. Customer service for one thing.
Location: It was just an overnight stop returning from elsewhere in France and heading back to Calais.