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Recent guest reviews

Great amenities and staff. Only complaint is my son lost his necklace and was unable to find it 20 min later

Everyone was so friendly!! Shout out to Pepe from shows and beach dance night so amazing!

The service was amazing, food was great. Special accomodations for gluten allergy were made for me whenever possible. Loved the "adult only" area of the pool. Found it hard to walk on the unlevel pathways. Adult only area should perhaps have an age restriction such as 45 and over. Not at all happy about the very loud, obnoxious, despicable behavior of the spring break crowd that arrived on Thursday! Basic lawn chairs would help with overcrowded lounge chair situation.

The staff was very helpful. From check in to checkout they will make sure you have the best time at their resort

Location and views were great. Food and food service area needs an improvement.

Clean and friendly. Cruise ships too numerous. Wish beach was better.

Staff was nice. Cobblestone walkways through out the facility made it difficult sometimes. Food was ok.

The main elevator was broken most days and their was no ice in any of the ice machines. The view was fantastic when the cruise ships weren't blocking it. The grounds were kept immaculate.

No phone for half the trip. Wifi was great. Staff was what makes this place above the rest. They go above and beyond. Clean and very well manicured landscape. No sunsets was a big downer. Ships are docked where it would be. 4.5 star out of 5. Snorkling was surprisingly good too.

The food was fantastic, and the staff was nice and helpful.

The resort was amazing, quiet and relaxing. The option of the adults only pool was great! The options of food could be better. We ate off resort for most of our stay.

Rooms were super clean and balcony had a nice view. Service was excellent and the fact you do not need reservations for the restaurants was a great change for the better. The beach area was tiny and there were not many places to sit in the shade.

I liked the great food. Lots of options, fresh fruit, made to order breakfast, excellent pastries and bread, fish = wow- roast beef. The kids play place was amazing. Claudia really made an effort to deal with each child individually. One of my grandchildren made about 5 bracelets and she helped with each one as well as doing games with the other children. A very nice lady! The kids' pool was lots of fun. A negative here was the huge bucket of water that poured on a slide every 9 minutes I think. The 2 year old got caught in this first thing and did not want to go back. A warning bell here would be nice to alert parents to the "water dump". Beach was perfect, snorkeling a lot of fun. Towels, drinks available anytime as well as a nice grill. Staff always helpful and went out of their way to meet all requests.

Carretera a Chankanaab Km. 3.5 Cozumel QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • 3 outdoor pools

Grand Park Royal Cozumel - All Inclusive places you within a 10-minute stroll of Arrecifes de Cozumel National Park and Playa Caletita. This 342-room, 4-star property welcomes guests with 3 outdoor pools, 4 restaurants, and free in-room WiFi. It's connected to a shopping center in central Cozumel and also close to Punta Langosta Pier and Chankanaab National Park.


Dining

There are ample dining options with 4 onsite restaurants, including La Veranda /Ultra Casual, which specializes in international cuisine and serves breakfast, lunch, and dinner, and El Caribeno / Casual with its ocean views. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

All of Grand Park Royal Cozumel - All Inclusive's 342 rooms are air-conditioned and have an array of amenities, including furnished balconies, free minibar items, and coffee makers. Guests can expect free WiFi and 40-inch LED TVs with cable channels. Free bottled water, laptop-compatible safes, and phones are also standard.


Property features

Grand Park Royal Cozumel - All Inclusive features 3 outdoor pools, a lazy river, and a children's pool. Free valet and self parking are available, and there's also an area shuttle. The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and concierge services. Other amenities at this all-inclusive property include a fitness center, 2 spa tubs, and free WiFi in public areas.

Room options

Deluxe Ocean View

2 Double Beds | Sleeps 4

Super Saver Non Refundable

2 Double Beds | Sleeps 4

Family Suite

2 Double Beds | Sleeps 6

Deluxe Nature View

2 Double Beds | Sleeps 4

Guest reviews for Grand Park Royal Cozumel - All Inclusive

Everyone (69) Couples (9) Family (13)
5
Everyone

By on Oct 7, 2020

Review comment responded on Oct 8, 2020

Dear guest, I couldn’t be more thankful on the rewiew about your recent stay at Grand Park Royal Cozumel. We truly appreciate your 5 score, our mission is to make your stay as pleasant as possible and it is gratifying to know that we succeeded. We are definitely looking forward to welcome your return in the near future. Kind regards

1
Everyone

By on Aug 26, 2020

Review comment responded on Sep 29, 2020

Dear guest, I regret to learn that we didn´t meet your expectations, I sincerely apologize for any inconvenience we have caused you. I reiterate my sincere apologies Cordially yours

3
Everyone

By on Mar 26, 2020

Review comment responded on Mar 30, 2020

Dear Anonymous, we would like to thank you for staying at Grand Park Royal Cozumel. We are very sorry to know that your experience at the hotel was at all of your satisfaction. We will work in all our serivices to provide a better stay.

5
Family with small children

Great amenities and staff. Only complaint is my son lost his necklace and was unable to find it 20 min later

By , from St Louis on Mar 23, 2020

Review comment responded on Mar 23, 2020

Dear guest, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience, our mission is to make your stay as pleasant as possible and it is gratifying to know that we succeeded. We are definitely looking forward to welcome your return in the near future. Kind regards

5
Friends

Everyone was so friendly!! Shout out to Pepe from shows and beach dance night so amazing!

By , from Cozumel on Mar 19, 2020

Review comment responded on Mar 19, 2020

Dear Dorely, we are very much delighted to see that you have enjoyed your stay at Grand Park Royal Cozumel. We truly appreciate your feedback especially highlighting the great service of our staff and for the time you have taken to write your generous review. We are definitely looking forward to welcome your return in the near future. Sincerely,

5
Partner Couples

The service was amazing, food was great. Special accomodations for gluten allergy were made for me whenever possible. Loved the "adult only" area of the pool. Found it hard to walk on the unlevel pathways. Adult only area should perhaps have an age restriction such as 45 and over. Not at all happy about the very loud, obnoxious, despicable behavior of the spring break crowd that arrived on Thursday! Basic lawn chairs would help with overcrowded lounge chair situation.

By , from Minnesota on Mar 18, 2020

Review comment responded on Mar 18, 2020

Dear guest, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience and that you enjoyed our surroundings and wonderful service. We are definitely looking forward to welcome your return in the near future. Sincerely,

5
Family

The staff was very helpful. From check in to checkout they will make sure you have the best time at their resort

By on Mar 18, 2020

Review comment responded on Mar 18, 2020

Dear guest, we are very much delighted to see that you have enjoyed your stay at Grand Park Royal Cozumel. We truly appreciate your feedback especially highlighting the great service of our staff and for the time you have taken to write your generous review. We are definitely looking forward to welcome your return in the near future. Sincerely,

3
Partner Couples

Location and views were great. Food and food service area needs an improvement.

By on Mar 18, 2020

Review comment responded on Mar 18, 2020

Dear guest, let us thank you in the first place for staying at Grand Park Royal Cozumel. It is very unfortunate to learn that we do not meet your expectations about our food, we are working on new menus that will be ready soon. We look forward to the opportunity to welcoming you again you one more time, so you can experience our improvements. Kind regards

5
Partner Couples

Clean and friendly. Cruise ships too numerous. Wish beach was better.

By on Mar 12, 2020

Review comment responded on Mar 12, 2020

Dear guest, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience and that you enjoyed our surroundings and service. We are definitely looking forward to welcome your return in the near future. Sincerely,

5
Everyone

By on Mar 9, 2020

Review comment responded on Mar 9, 2020

Dear guest, I couldn’t be more thankful on the rewiew about your recent stay at Grand Park Royal Cozumel. We truly appreciate your 5 score, our mission is to make your stay as pleasant as possible and it is gratifying to know that we succeeded. We are definitely looking forward to welcome your return in the near future. Kind regards

Grand Park Royal Cozumel - All Inclusive

Carretera a Chankanaab Km. 3.5, Cozumel, QROO 77600
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