Hotel Luci di La Muntagna4.0 out of 5.0
Recent guest reviews
I agreed with the past 2 negative recent reviewers. The staff is friendly, the view and where the hotel situated is AMAZING. That is about it. We booked the harbor view and the room was pretty spacious with a beautiful view and nicely located in Porto Cervo, however the room SMELLS like an old farm house with mold the moment we walked in. I complained with the manager and he was nice to offer for me to check another room which was worst! We had total of 3 rooms booked there for a family vacation and apparently all 3 rooms all smell the same way. So we had to keep the patio doors open most of time to get the breeze. I also found the living room couch smelled horrible at 1 spot and my son found a large pee stain there. The best part of the room was the restroom which I believe was renovated before. We then tried the restaurant there and had the worst service ever. They took 30 min to locate the wine we stored at the initial check in and over an hour to come back to take orders until one of my party got really upset and complained. The server sincerely apologized for it which we were very much appreciated but it ruined the evening's experience that can not be replaced. We traveled around the world and this is probably by far the worst 4 star hotel we ever stayed with the most money we spent ($550 euro a night). The furniture are all outdated, the TVs on the wall were not hung straight. They really should consider the fully renovate all the rooms and not just the restrooms. I will never return to this hotel.
Only 2 positive aspects: 1) excellent, professional, welcoming and always supportive staff - they seem to be working very long hours and despite this hey are always very caring and customer focused 2) view from terrace on Porto Cervo harbour. Rest is definitely negative - worst experience ever and awful ratio value for money. 1. Hotel structure is very old and despite claimed recent refurbishment, it still looks and feels very old and trascured in all aspects - rooms stink of old furniture and humidity 2. Rooms are the smallest ever seen: the first 'superior' proposed was so small that it was impossible to step on the bed from one side and the window could not be open on the other side (room 404 - push back if proposed). The second was slightly better, but still below any decent standard 3. Appliances and tech not working: safe was out of service in both rooms, air conditioning was not going below 25 degrees, TV cables and switches open 4. Internet wi-fi only available through individual coupons valid for 200MB and very slow 5. No air conditioning working in shared spaces - impossible to sit in the lobby or in the lounge Overall, never again - a lot of money for a 2-stars max structure. It cannot be rated as 4-stars as claimed - stay away!
Ok let's start with the positive point(s) first: - staff super frinedly and go out of their ways to help or serve you. - beautiful view over the port (depends which room you take, we had asked for a room with a view, without that rooms worth nothing!) That was it. Now to the negative points: - Rooms: terribly small, old, worn down and not clean. Our first room size was 10 sqm, and we had to pass through the restaurant to access it. We complained and got a 12 sqm instead.... tv super old, we had no lights in the room working except the bathroom, air conditioning set automatically and not in our control to balance the tempreture. Safe was not working ... basically we just had a bed to crash into in the darkness and a small terrace to view the port in the morning. But we paid for a 4 star hotel service! Internet: I can't begin to tell how frustrating it was to connect to World Wide Web! You get vouchers to connect to slow speed internet with 200 MB limit per day... figure out the rest! - Breakfast: SAD! Rotten fruits , dried out croissants, and everything else low quality... - Common spaces: no air conditioning , so you melt down as you walk! Don't even think of sitting on a couch in lobby... unless it's December. - Pool: old and small, nothing interesting about it, not even the view. - No beaches closeby: remember you only have views over the port but not the proximity to the beaches. To get to a beach you need to get on a taxi, rent a car or scooter or walk for at least 30 mins. We did not know this and it made our experience even more painful. Overall, spend your money somehwher else! This hotel does not deserve a 4 star and not worth the amount they charge you for their lousy service. Never again for us!
So if you plan to visit swanky Porto Cervo, it will be a nice surprise to find such a great value hotel. Make sure you choose the rooms with a sea view though. Breakfast is decent and coffee is excellent (remember that Italians don't add milk to their coffee after 12pm and neither will you) but if you are a tea drinker, make sure you turn up the thermostat on the hot water urn or you will be drinking luke warm tea. Pizza and gluten free pasta dinner options in the restaurant are good value. Ten euro charge for a bucket of ice seems excessive though. If you want room service, make sure you offer to collect from the restaurant yourself to avoid needless expense and delay. Forget about the valet parking, it is just as easy to park downstairs near the church. And after dinner, a promenade along the port to see the super yachts can be fun. Of the many beaches around, best is the Spiaggia del Grande Pevera. Avoid the Niki Beach at Liscia Ruja...total ripoff
This place has only one thing going for it Location !!! When I arrived my room was not ready and decided to have lunch on the terrace - I wanted to take my luggage and Danielle the manager told me he would have it sent to my room - I was a bit a apprehensive but I said "okay" when I was done I was taken to my room that was full of old furniture ... and asked where my luggage was ??? Danielle told me it WAS in a "TAXI" !!!!! I said "why is my in a TAXI?????" They spent 4 hrs looking for my luggage and Danielle had put it in the OFFICE. The place is run down - needs a lot of work and I suggest Poltu quato hotel - top notch !!! Requested a refund to switch hotels and Lucca ( other manager )and Danielle refused - definitely not a 4 star hotel - I give it 2 1/2 stars !
Our experience at this hotel was very disappointing for a 4* hotel and the money we payed were expecting a much better place. Gush where do I start from!! Rooms look very old despite they have been renevated according to them a few years ago. The only good part of the rooms were the bathroom and toilet which were new and clean. We had ants running through the room everywhere went into our cloths on our bed etc which was disgusting. The rooms were damp which again was not nice. The breakfast was very basic with very limited options and one type of all things! The cooked bit which was only scrumbled egg and sussage were cold every morning and was the tea. They charge a fixed fee of €10 for room seevice for everything! Be wary irons are not allowed in the rooms and they charge €7 to iron a shirt and anything less than 24h would be charged at 50% more charge for express service😂. My husband had 2 shirts ironed for €21!! Not really recommended! This hotel should be rated a 3* not 4*!!
Unluckily I only stayed two nights. Fantastic hotel perched on the hill top over looking the marina. Facilities are second to none with the rooms being modern, comfortable and spotlessly clean. Again all of the staff were courteous and very welcoming.
Two years ago we went on a family holiday to Italy and while we were supposed to visit Sardinia, we had to cancel at the very last minute. So, this time around we made Sardinia our first stop of a 15 days trip. Hotel Luci di La Muntagna was a recommendation by our travel agent and upon arrival our first impression of the location and the hotel was waw... The hotel is in Porto Cervo which is an upscale area of Sardinia and it is perfectly situated overlooking a magnificent view of the mountains and the see/harbor. The style of the building is really nice. We easily found a place to park our rental car across from the hotel and we were greeted by a very friendly young man at the front desk who checked us in and helped us to our room with our luggage. The hotel building seems to be old and the elevator seems to have been added at a later stage whereby it is very small and is for a maximum of 4 people. We arrived to our room which was a Suite to fit our family of 4. The room was very basic and had two balconies overlooking the swimming pool and the harbor below. So far we were really excited, but this excitement did not last. We were tired from a long trip and wanted to order room service as the time was already late and we were ready to rest for our next day activities. Opps... the telephone in the room was not working. We went to the reception to inform them and to place our order for room service. Also we discovered that there were no English channels on the TV and when we asked if they had CNN, at the very least, the young man at the reception told us they did and they will send someone right away to fix both the telephone and the TV. The maintenance guy arrived shortly. He spoke no English and was not really a maintenance guy. He was not able to fix anything. The next day we were reassured the both the problems will be fixed by time we are back from a tour that we had planned prior to our arrival. Later that evening and upon our return, we were told that the telephone and CNN on the TV are now working, but in reality they were not. To make things worse, the AC stopped working and they sent us the same maintenance guy who insisted, using sign language off course, that we were simply dumb and did not know that for the AV to work we had to fix the temperature on the control unit to 18 degrees and not 20. After a being very upset and several visits to the front desk, they admitted that there was a problem with the AC and the telephone lines. They also said that as a hotel did not subscribe to CNN. By the time both the Telephone and AC were fixed it was the end of our 5 nights stay and we already were miserable. Oh, I advise you to take your own pillows if you value your sleep comfort. For some reason, they only carry one type of pillows that are so uncomfortable that makes it impossible to have a good night sleep. The staff at the hotel are so friendly and amazing, but the small things that ruined the whole experience. We fully understood that this is a 4 stars hotel in Europe, and while we did stay in such hotels before, and later on in our same trip, this was the worst. The management should look into the little things as well as the major issues. They should make sure that everything in the rooms are in perfect working order before they have guests stay in them, and I do hope that they will look into this in the future as this is a nice property and they should be able to get a better review...
Pros: -Great location. -Amazing view. -Suite for 2 adults and 2 kids at reasonable price. -Julia at front desk was extremely helpful and friendly. Cons: -Terrible breakfast (hard boiled eggs all cracked and filled with flies). -Closet smelled like urine. -Bathroom light leaked water from floor above and made all room smell like mildew. -No hair conditioner available. -Very hard mattress. -No working electricity converters available to charge electronic devices. -Jacuzzi water seemed very dirty. -Pool water seemed dirty as well. This hotel should not be categorized as a 4 stars. 3 Stars would be more appropriate.
We stayed at this hotel for a week in early July. We chose this hotel by trusting the reviews of tripadvisor and we are really satisfied with it! On arrival we discovered the spectacular structure that resembles the original style of the Costa Smeralda! Really great service from the staff who has always been friendly and helpful. The pool is gorgeous and the cocktail bar is unique in its kind! Kabuga's interior restaurant is magical and is the perfect place to enjoy Sardinian specialties. Great pizza in the wood-burning oven! The aperitif on the terrace is recommended! The rooms apre very clean and they have an unforgettable and romantic view, the decors reflect the style of Porto Cervo and all is cared for in detail! Exceptional experience, we look forward to being back!
- Free hot/cold buffet breakfast
- Free WiFi in rooms and public areas
- Onsite dining
- Outdoor pool
Located in Porto Cervo, Hotel Luci di La Muntagna is adjacent to Stella Maris Church and a short stroll from Louise Alexander Gallery. This 4-star hotel has 53 guestrooms and offers an outdoor pool, free in-room WiFi, and a fitness center. On the waterfront, the hotel is also close to Gregoland and Piccolo Pevero Beach.
Free hot/cold buffet breakfast is served each morning from 7:30 AM to 10:30 AM. Enjoy a bite to eat at the hotel's seafood restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service.
All of Hotel Luci di La Muntagna's 53 rooms are soundproofed and have an array of amenities, including minibars, safes, and phones. 26-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport Egyptian cotton sheets and bathrooms offer rainfall showers, hair dryers, and free toiletries. Desks are also included.
At Hotel Luci di La Muntagna, guests enjoy an outdoor pool, a fitness center, and a rooftop terrace. If you drive, self parking is EUR 30 per day, or you can take advantage of the airport shuttle (available on request). The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this family-friendly hotel include free WiFi in public areas, a seasonal outdoor pool, and coffee/tea in a common area.
Reviews from Trip Advisor
78% of guests recommend this hotelTotal of 286 reviews