HTOP Platja Park4.0 out of 5.0
Recent guest reviews
First of all let me say that I am not one of those nit pickers who complain about petty things in hotels, I usually make the best of it. However, there are more downsides to this hotel than good points. Food was awful unless you like salads or fish. The rooms are very clean and spacions but there isn't one set of drawers and not even one in the dressing table. I was also informed by HTOP that all rooms have a fridge. They don't unless you ask for one and then you have to pay 10 euro deposit and 3 euro per day. They put one in our room and it was filthy. It even had cob webs on the outside and spills from drink inside. The entertainment is ok if you like disco because we only saw one night of decent entertainment and most people were going out to bars every night. You have to wait in queues for the restaurant, the bar and the lifts all the time. If you are all inclusive then you don't have the usual wrist band but cards, one they use to swipe the till and the other they keep behind the bar until you go for another drink or to hand in your glass which creates even bigger queues and even the bar staff think it's a bad idea. Let me add that this is basically a Spanish hotel and not really for the British as there were very few brits there and although the Spaniards are lovely friendly people there was very little communication because we don't speak Spanish and they don't speak English. Unless you are up at the crack of dawn then there is no hope of a sunbed and it is almost impossible to sit at one of the many tables and chairs around the pool as not one of them has an umbrella and there is no shade whatsoever. If you do go to platja D'Arcy I then be sure to get all your euros before you go as there is only one bank doing exchange with awful rates and again big queues and definitely do not change any at the hotel as my daughter had no choice towards the end of our holiday and the rate was 99cents to the gbp.After all the negative points I must say that ALL of the staff were outstanding as being friendly and very helpful and that is the only good point about this hotel.
My mum and I booked a last minute holiday to this hotel for 4 nights on an all inclusive basis. When we first arrived we went to the check in desk where we were asked to pay the tourist tax. Which is fine. It came to €7.92, my mum handed the staff member €20 and he gave us €7.08 change. I queried the change given to us to which the staff member argued with us that it was correct. So immediately we were unhappy at being short changed €5. Wifi: We asked for the wifi which was €10 for three days and only does 1 device so only a singular phone or tablet etc. Which for a supposed 4 star hotel wasn't great. The wifi was also sporadic and did not have enough signal strength to send a 4 second whatsapp video and also did not cope at all with trying to FaceTime. Which for a paid wifi service was disappointing. Also gaining access to the wifi was difficult, with having to enter a lot of credentials with questionable permissions to read your contacts, news feeds etc. Room: The room is basic, which was described by our holiday provider which we knew to expect. The table lamp did not work and the balcony door handle was hanging off. The air con never worked with us but we weren't sure whether or not it operated in July. So the room was very hot but bearable. There was a safe and a fridge in the room which were payable locally at €7 a day, which is unusual for somewhere with a 4 star rating. We got a room with a pool view. I would not recommend paying extra to receive this. The pool was nice to look out at but was also very noisy during the day and with the entertainment at night. The room also looked into an abandoned Ferris wheel and a car park. Pool: The pool area had limited sun loungers and even more limited shaded areas. Most sun loungers were reserved with towels from 8am onwards and were unused most of the day. So my mum and I never once got to sit at the pool side and we had to go to the beach instead. Food and Drinks: The bar staff had quite a limited grasp of English and at times were unfriendly, especially the chap in the restaurant bar who looked like he hated his job! We aren't those tourists that expect everyone to speak English and it is also our fault for not having a sound understanding of Spanish. However, the communication barrier meant getting the correct order was a nightmare. When asking for a lemonade, some staff gave us a bitter lemon and some normal lemonade. There was also an issue when you asked for all inclusive drinks. You had to make it very clear it was through all inclusive or the staff got angry. Which I thought presenting the card would have been enough to show we wanted the all inclusive drinks and not the premium brands. You also have to hand over a white 1 glass card meaning you have to order 1 drink at a time and return your glass before you got another one. A bit of an odd system but you get used to it. The hotel had a snack bar for all inclusive guests which I would not recommend. There were cold fries, a selection of questionable meats and some crisps. I would not recommend to use this. Instead make sure you were around for the lunch buffet which was much better. The breakfast at the hotel was disappointing with eggs being cold, and a supermarket bought selection of baked goods. We also noticed flies around the uncovered fruit. Lunch and dinner were certainly a bit better. Being from Britain we are not used to food that should be hot being lukewarm but I recognise this is a cultural difference. The chef who cooked meats on the grill was very friendly and the grilled meats were very enjoyable. As other guests have said, the food is repetitive with white rice, tomato pasta and French fries being offered at every meal time. But again, I realise it would be difficult to please everyone. Overall, there was some nice food, the location to the beach was good, some of the staff were friendly and the rooms were clean albeit basic. We did have a nice time in Platja D'aro but it is unlikely we'd return to this hotel.
This hotel is old tired and in need of completely updating. The rooms were simple and equipped with amenities needed; fridge and safe (had to pay to use these) tv, and air conditioning (unable to control). Had fresh towels and bed made everyday however this was the extent of the cleaning. Floor was very dusty and had obviously not been cleaned for a while. The food was mediocre. Not much variation and served luke warm-cold (microwave provided to warm up food). Had trouble getting a sunbed unless you got up to reserve them early due to the lack of sunbeds in comparison to the amount of guests. One day of our visit we had to spend all day on uncomfortable plastic chairs. The pool is a lot smaller than it looks in pictures so me (21) and my mother (56) were unable to relax or swim in it without almost having a child land on us. Mid week a leak developed in the restaurant were water was gushing out of the ceiling for two days. This was followed up with a burst pipe in the corridor wall outside our room where water was pouring out. The one good thing about this hotel is the staff. The reception staff are friendly and helpful with any queries we had. Bar and restaurant staff are hard working, special mention to the head waitress as she was always smiling, happy and helpful! Overall, the hotel was not up to standard and not how it is portrayed in its advertising and we would definitely not stay here again or recommend it to friends.
4 of us all mums needing some R&R booked through jet 2. Check in swift. All inclusive good. Drinks fab. Food is varied & warm. There are microwaves if you wanted it warmer. Always pasta dishes with separate sauce, varied meats, fish, breads & large salads. There was a themed fish evening. We didn't see the entertainment as chose to venture out, but saw kids club & evening music till 12. Heard a live band & a kids ballroom dance show one evening. Rooms comfortable, asked for more pillows. Clean towels daily. Beds were ok, a little hard for me but that's my opinion. The hotel is dated but clean. We walked 20 min to sister hotel HTop caleta palace. Beautiful beach location. Can use all inclusive cards for drinks, snack bar & lunch. Must book lunch 24 hours in advance. Beach location just a few steps & you are there. Perfect blue waters. Plenty of nice bars & shops in resort. We felt it was lovely being the only few Brits. It's mainly Spanish resort. Staff helpful & will provide map with places of interest. Just ask! There is a pool bar & snack room. Snacks basic, hot dogs, fries, biscuits, hot/cold soft drinks, crisps etc. But adequate if you are peckish! All inclusive gets you freshly made hot drinks at the indoor bar too. AI ice cream tubs available at meal times only. Can buy ice creams quite cheaply too from the bar. Daily cocktails were nice too!!
We are in this hotel at the moment the beds are very hard one bed collapsed most of the guests are very elderly the food is not good and the room is very basic we are all inclusive yet we still have to pay for some drinks our stay is very boring ideal if you are 90
The location of the hotel is great...it is in a quiet area but only 5 mins to the main shopping area & 10 mins to the beach. It is not aimed at British tourists & was not a problem for me that not all staff could speak English...they were all very friendly & the lady on reception was extra helpful with printing off bus timetables for us! We took a public bus to Girona which cost 11 euro return & was bang on time...bus station 2 min walk from hotel. The only complaint we had was the food as it was generally lukewarm, although we made use of the microwave to warm it up. There were a lot of main dishes HOWEVER they mainly consisted of fish ( which 3 of us don't like)...so be warned if you are a not a fish lover. The bed was squeaky BUT I woke up with no back pain with which I have been suffering from & found the bed really comfy. All in all, a great break at a great price.
Good experience overall, 24hr reception and efficient, good cleanliness of rooms cleaned every day, good selection of food at buffet breakfast and evening meal, room large if just a little dated, would definitely recommend this hotel as a budget 3* as no complaints whatsoever. Only negative for me was no free Internet and the restaurant was a little too busy at meal times, restaurant was large and chaotic at times
We were recommended the hotel by some friends who had recently visited. On arrival we were checked in to the hotel and informed of dining times etc. The hotel and rooms are clean and tidy though a little dated. This however shouldn't affect your stay. Beds were made daily and towels were changed daily also. Maid service was very good. All rooms have balconies, pool view and outward looking. We stayed here on an all inclusive basis, breakfast, lunch and dinner were served in the dining area. This was spacious and nicely decorated. It was canteen self service style. There was always some salads, hot and cold food, drinks machines and bar service at lunch and dinner. Breakfast had a continental feel, including hot foods, breads, croissants and danish pastries. Hot and cold drinks were available and in machines. The coffee is not worth attempting, I always paid for a fresh coffee from the bar. Lunch had a variety of hot and cold foods. Dinner varied and on certain nights they held themed nights, Italian, Catalan etc Snacks are available in the room next to the bar, these always feel like they are dining room leftovers and are often cold or stale. We only visited when we missed a meal. I wouldn't rely on this. It is extremely limited. Any vegetarians or vegans visiting the hotel must be aware that even though dishes are labelled, these do not indicate if they are suitable. All the staff in the dining area were extremely friendly, though I must make particular note of the ladies behind the bain-maries who were particularly helpful, without their help I would have eaten the same things daily, they had limited English so we conversed in Spanish or French. The pool area was clean and well cared for, though we did not get in the pool. The pool bar was closed. Reception was 24 hours and the day staff were always helpful and professional. There is a gym and sauna in the hotel for guests of the hotel, you must ask the reception staff to turn saunas on half an hour before needed. There is a hotel secure car park which is underneath the hotel, which I believe there is a charge for. We used the on street parking, however if you stay here on the weekend you may find that you need to park a distance away from the hotel. The walk to the beach is approximately ten minutes but is an easy route. There is entertainment at the hotel though we did not attend any events as these seemed to be aimed more at the older guests.
Went to this hotel for a weeks relaxation and thats what we got. From airport transfers to hotel, everything was lovely, the staff were brilliant (especially Benji on reception who was always happy and welcoming) room cleaned every day, food was typical for an all inclusive, but good selection and well presented, had a room overlooking the pool, beds were a bit hard and pool was cold, but hey ho just minor details, ten minute walk to beach and prominade, beach not really suitable for young children as quite deep going into the sea, market just up the road on a friday, plenty of shops to cater for all price ranges, all in all a good week.
Just spent a week here after booking a cheap deal all inclusive for a week. Hotel was fine. We found it spotless. Maids in every day. Reception staff brilliant, friendly and very helpful, had a problem with daughter and boyfriends booking and they sorted it all out. Never had a problem getting a sunbed. However you get more sun down at the beach as the shade hits the pool area quite early in the afternoon. The food is as expected for all inclusive and can get repetitive, so we ate out at a superb restaurant called LLEVANT on the high street several times. Can't really comment on entertainment as didn't really see much going on. Never had a problem at the bar but one female member of staff was quite rude and appeared miserable on all occasions she was at work!! Location is great, near main shops/beach. 2 big supermarkets very near hotel. Also a lovely Friday morning market just across the road from the hotel. Platja was disappointing for me as a resort as not much going on in way of trips/beach activities etc. We managed to book last trip of season boat trip to Tossa De Mar which is only a small place but had so much more to offer than Platja as a resort. Overall a relaxing week spent in the sun which was good value for money.
- Onsite dining
- Fitness center
- WiFi in public areas (fees apply)
- 24-hour front desk
Located in Platja d'Aro within a short walk of Platja d'Aro Beach, HTOP Platja Park is within 2 miles (3 km) of Cala Bella Dona. This 208-room, 4-star hotel has a restaurant, a fitness center, and a spa tub. Also close to this Castell-Platja d'Aro hotel are Cala Cap Roig and Sant Pol de Mar Beach.
Enjoy a bite to eat at the hotel's buffet restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Start each morning off right with buffet breakfast served for a fee.
HTOP Platja Park's 208 air-conditioned rooms provide safes, phones, and desks. For entertainment, guests can expect to find TVs. Free toiletries are also standard.
Guests staying at HTOP Platja Park enjoy a fitness center, a spa tub, and WiFi in public areas. Self parking is offered for EUR 15.00 per night. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and tours/tickets. Additional amenities include a meeting room, a kids' club, and a seasonal outdoor pool.
Reviews from Trip Advisor
37% of guests recommend this hotelTotal of 627 reviews