H TOP Calella Palace4.0 out of 5.0
Recent guest reviews
Great hotel - loved my stay. I went with 2 of my friends and we are all in our young twenties and went all inclusive for 5 nights. The food was decent - plenty of options, a lot of pork. Theres also some snacks left out until midnight such as burgers etc. We enjoyed how the hotel stopped serving at midnight which is pretty late! So plenty of drink! Hotel rooms are fine, we had a pool view. However, an issue with the rooms was that the air con seemed to work only when it wanted to. It took us a couple of days to realise it only worked when the balcony door was shut, which is understandable. But even then at times it did not work. However, not the end of the world! They have a large pool on the bottom floor, along with a kiddie pool and plenty of sun loungers with the bar just a walk away inside. The only critique of the adult pool is that it doesn't completely reach sun until around 1pm approx. Yet still, not much of a problem! Kiddie pool does reach sun fairly early! We realised on our second day that on the 8th floor there are a load more sun loungers with the most amazing view of Cacella, along with 3 jacuzzis and an upstairs bar! On the lowest ground there is also an indoor pool, sauna, gym and kiddie area which none of us used but i'm sure they were alright! The staff were really friendly towards me so I can report no problems. The bars form an orderly queue which isn't normally the case at a bar but it is nice and fair. However, the hotel does have a 2 card system rule. Other reviewers have commented on this and personally I don't think it is that much of a problem! It only bothered us when we wanted to get our full-board friends who we met at the hotel a drink, which is of course bending the rules so fair play to the hotel. You do get used to it! I think it is there way of limiting the amount of drinks a person gets and also a smart way to avoid collecting glasses. We mainly drank beer, sangria and vodka. You have to pay for Magners. We went to Barcelona one day, which cost less than 10 euros for the day return and is approx 1 hour each way. As we only stayed for 5 nights, it would have been nice to have a couple of more days to travel the area more! The beach is nice, the sand is slightly pebbly but I didn't really spend much time there. A further walk down the coast and I think the beach looks a lot more sandy... if that's a word. The guests in the hotel were also really lovely, there are some English people but we are far from a majority. Lots of Polish, German and Spanish people. I suspect that the hotel is going cheaper at the moment because there is a construction site within proximity of the hotel but is much closer to H-TOP Olympic hotel. During the day, when laid on the bed with the balcony open, I did ask my friend to close it a couple of times because it was annoying me. But again, not the end of the world, didn't really disturb my holiday. They have some cool bars (Dutch bar with darts, cheap-ish booze) and also enough clubs! I went to The Frog one night which is an underground club. 10 euro entry with a cocktail included. It was a foam party. Played English tunes, good night! Overpriced beer though! We paid for the hotel wifi. We paid 10 euro for 4 days which isn't so bad when divided. However, when one device logs in, it automatically logs the other person out so only one of you can use it at once. A way to get around this would be to buy your own wifi I guess. The hotel does offer free wifi for an hour but I think you can only use this a number of times before it stops offering the service to you. Completely free wifi would have been perfect. There are 3 lifts in the hotel. 2 of them are side by side and are the most popular ones. It can take a while to wait for them which is a bit annoying. Be better if there were 3, side by side. When we went the hotel wasn't that busy so when in July I guess the lifts will be a lot busier and more of a problem. One final thing, we bought the hotel transfers - but I would NOT recommend doing this. Arriving at the hotel was fine, luckily we were dropped off first. However, our flight back was at 11:40am. So we though that we could get breakfast and head off around 9am, maybe that was naive of us. We had to catch the coach at 5:50am (a carpark around the corner). This sucked, not gonna lie! Personally, I would either share a taxi or get the train to the airport!
Hotel lovely, food good, pool area great but a warning to all sat in hotel bar with five people 4 men 2 women all sat chatting, suddenly we realised our handbags had gone. Mine was under the table near my foot and my friends was on the chair next to her, we honestly didn't see anyone come near the table..The staff couldn't be bothered with us so unhelpful. We weren't allowed to see the CCTV and just told to go to the police the next day. I can honestly say I was amazed at their attitude they couldn't give a dam.
stayed here last week in June 2017, the rooms were a shambles, walls were paper thin, you could hear people coughing ,,going onto the tiolets, talking not shouting just talking, and you then had problems sleeping because of the racket on both sides, the Food was always cold even from hot trays, and we were droped about half a mile from the hotel and told to drag our cases up to there, as the roadworks etc were bad in the area, altogether a nightmare, look somwere else this was supposed to be a 4* thats a joke.
Just got back from a 10 day stay , great place to stay, was all inclusive and food was great , staff in restaurant were nice , shame I can't say that about the grumpy bar staff who didn't have a clue how to crack a smile !! Rooms were basic but had a large comfortable family room and large balcony, entertainment wasn't good, but it is what you make it !! My kids didn't use the kids club, as it was downstairs in the basement , no windows no fresh air, only saw them round the pool once with kids ! So a few negatives that didn't matter to me , had a fab holiday and would stay there again
r eturned to this hotel 27th may 2017, checkin was a nightmare very large queue only one person on desk, after waiting 15mins other quests arrived there rep went to desk to check them in suddenly they put us into two queues so of course the other quests were getting served before us and we had been waiting ages so annoying and its not the first time its happened, the Spanish quest are treated much better , better service in dining room different glasses etc. the hotel was not as clean as usual the corridors on floors were not hovered whilst we were there, the hotel is still taking in lots of young student. not as good as last time we visited
We stayed in a group of 16 people (including 4 children) for my birthday. The staff went well out of their way to help me celebrate a milestone birthday off their own accord. I was presented with cake and champagne and a very friendly rendition of "happy birthday". The children's entertainment: Nicky took all the kids under her wing and they were very sorry we couldn't bring her home with us! Although the evening entertainment was predominantly Spanish, this didn't deter the children's attention and they enjoyed it just as much. Room: All double rooms have two doubles beds cleaned daily with fresh towels. Fridges are available at €3 per day but highly recommended especially if attending with children Food: Always a variety of choice including salads, fresh breads and hot meals. Freshly cooked fish and meat daily. Children's food available at all times and readily available at the bar. The staff are very helpful in the restaurant Rooftop: A must for any adult! Amazing views and child free zone with Jacuzzi's Overall: a fabulous holiday and we cannot wait to return
rooms very clean maids in every day towels and bedding changed two large double bed ,entertainment very spanish,food in dining was ok plenty of choice except the soup which was the same every day ,the only downside of the bar was that the coke was very flat and that the beer was you only were allowed 2 drinks in very small glasses
We found the description of the hotel online misleading. At a best guess, this would have been a 2 or perhaps generously, a 3 star establishment but could find no reason why it was given 4. We found the following issues with the hotel in general: - Our room was incredibly basic for the price/star rating and had not been dusted in a while. There was a layer a few mm thick on all the surfaces. - The bed was sagged in the middle as it was clearly very old and the springs almost breached the surface of the mattress. The cover was basically a curtain folded over. - For a 4* hotel there was no bottled water left in our room we had to buy water in or face drinking from the tap. There was no kettle/basic tea and coffee and it didn't even have a bin. - The room smelled strongly of damp due to a huge growth in the corner of the room. There was no extraction and we now attribute this as the likely cause of my fiancée's nasal infection that she developed on the final of our 4 day stay - I toured with a rock band for 3 years all over the world and stayed in some pretty grippy hotels in that time. I have never experienced such poor hotel catering in my life. Breakfast was a selection of shop bought and very plastic tasting bread, squidgy sausages which looked like they were not meat and bacon which was roughly 90% fat covered some sort of transparent goo. The coffee was undrinkably bad and the only other catering experience we had was buying an 'artisan' pizza from the bar on our final day, which was basically a freezer pizza which ended up being burned. You could genuinely get a better frozen pizza from Tesco for £3, not EUR 7.50. - You had to pay for almost everything supplementary in the room and hotel. The Wifi was not cheap, at around EUR 20 for a week. You even had to pay EUR 7 per day for a safe! £25 for a week of using their safe is just not reasonable. - The reception staff were friendly and obliging but painfully slow at doing anything. Checking in took us 25 minutes because we did not print our reservation. In any other hotel we show the staff an email with all of our details for them to look it up on their system and confirm we had checked in, however we were forced to use our mobile data to email the reception our booking confirmation so they could print it. This seems a little antiquated. - The most difficult aspect of the hotel that I particularly found was the noise. The walls are so thin that when our neighbours flushed their toilet it sounded like they were using ours. The plumbing also ran from the upstairs rooms downwards so we could easily distinguish which number the family in the floor above us were doing. EVen basic things like people in the next room putting down things on the side or walking around their room were very loud. I went with just my Fiancee as we both have stressful jobs and wanted to relax. With it being a family establishment we were woken up at 7.00am every morning and then had to wait until around 11.00am for those families to leave for the day before having enough peace to get back to sleep. We both left the hotel disappointed, exhausted and ill. My other half now has tonsillitis and a nasal infection and I was vomiting bile. Be very wary as to believing what you read about this hotel. It is great for families and very close to the beach (about 3-4 minute walk) and shops/restaurants. I am not posting this review to insult the hotel but to make consumers aware of the things which are not clearly advertised in the hotel description online and were NOT made clear to us by our Travel agent.
We had a 10 night all inclusive stay at this hotel. Staff were very friendly and helpful. There was food to cater for every taste and you got good measures in your drinks. The rooms were cleaned every day with change of towels etc. The rooftop bathing area was great with some great views. Only down side is the walls seemed very thin and you could hear TVs and talking in the rooms next door.
All in all we had a good stay. The weather was good. The food was really nice. The maids were probably the friendliest staff in the hotel and worked really hard. The rooms were cleaned and towels changed every day. The rest of the staff were mardy and some were rude. The evening entertainment was shocking. Ballroom dancing and spanish bingo. Boring. The two things that really bothered us were that the hotel is advertising air con in the rooms but ours wasnt working and only to be told they only have heating. The other thing was that the hotel is advertising free ice creams with all inclusive but got told to go to the shop by a rude bar man.
- Onsite dining
- Outdoor pool and indoor pool
- Rooftop terrace
- Free children's club
H TOP Calella Palace places you within a 10-minute stroll of St. Jaume Hospital and Calella Beach. This 339-room, 4-star hotel has conveniences like an outdoor pool, an indoor pool, and a rooftop terrace. It's also close to Pineda de Mar Beach and Pau Casals Plaza.
Enjoy a bite to eat at the hotel's buffet restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service.
All 339 air-conditioned rooms feature balconies, safes, and phones. Guests can expect WiFi and TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Desks are also standard.
H TOP Calella Palace features an indoor pool, an outdoor pool, and a children's pool. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Other amenities at this family-friendly hotel include a sauna, a rooftop terrace, and WiFi in public areas.
Reviews from Trip Advisor
45% of guests recommend this hotelTotal of 1873 reviews