- Liked: Cleanliness
- Disliked: Property conditions & facilities, room comfort
v disappointing response to complaint
Arrived late on Friday after travelling from Galway. Noisy Xmas party in swing by reception . Went to room which seemed to be directly over the function room. I could have joined in the singing it was so loud. Complained to v nice apologetic manager. Breakfast next day - paid extra but no one took order just buffet . Raised my complaints at checkout again - nothing . No reduction . I feel some recompense , meal or even bottle of water would have been an acknowledgment . Just suck it up seems the attitude . Poor when I’ve stayed a lot , as have extended family .