Oriel House Hotel4.0 out of 5.0
Recent guest reviews
The hotel is a little bit out of town, if you like the quieter area it is perfect. The staff goes out of its way to help you with things, the bar manager when we were there, Mark, went way above and beyond.
This is our second time to choose the Oriel for a relaxing long weekend break. We love Cork and it's a really good spot to base yourself for either nipping into the city or exploring the county. Breakfast was good with plenty of variety on the buffet - though I felt the continental choice needed a bit of a review - the sliced cheese had been left out too long and had hardened. We are partial to a poached egg and the chef obliged each morning with a pair done just right and it's refreshing to get the "strong" coffee you asked for for a change . Our room was spacious and clean with an enormous double bed and I loved the view out into a wooded area. There was a wedding on the Saturday night but we couldn't hear a thing from the function room. Our sleep was only momentarily disturbed by the usual drunken carry-on of guests heading to their beds at 2am. The bathroom had a bath and walk-in shower and while the hot water was plentiful it seemed to take an age to get to the shower. The room has air-conditioning but at this time of year you need to be "on the ball" about setting it as soon as you come in as the room was a bit nippy until we got it right. By far my favorite part of this hotel is the pool. It's one of the most relaxing I have come across. Can't wait for my next visit.
We have stayed in the Oriel twice over the last couple of months. On our first visit we stayed in the Tobin Collection. From check in to check out we were treated so well by all staff especially by Sarah on reception who was so polite and helpful, James the manager and all the bar staff. Our room was exceptional! So beautifully decorated. When we went to the bar for food we advised the staff of dietary requirements and they had no problem adapting dishes to suit us both. Just an added extra, the bar menu is so good. On our second visit we were lucky enough to stay in the Ellis rooms. Again the rooms were gorgeous. It was so nice to arrive and be met with the same staff who were so quick to offer a smile and help out with any questions we had and the bar staff remembered us from our previous visit and were quick to advise on new items on the menu that would suit our diet. This time around we had the breakfast in the dining room. I’m a lover of pancakes and although they weren’t advertised the waitress had no problem getting the chef to make me some. I was particularly impressed with the manager James who was glad to stop and say hello and offer suggestions on pubs in the area even though he was very busy with a wedding party. Overall I have been so impressed with the staff and the hotel and will definitely be back to visit again.
The hotel is clean and bright. The rooms are spacious. Staff are friendly. The pool changing rooms are a bit basic. Food at dinner and breakfast was tasty. The only complaint I would have is that to use wifi, one had to provide an email address, which I refused to do.
We stayed in room 314 two weeks ago. On arrival we were impressed by decor in our Deluxe double room. However it quickly became apparent that we could clearly hear the person in the next room talking/skyping . The rooms don't seem to be sound proofed at all. I did note an adjoining door so maybe this is used as a family room also. We went to the Bar/Bistro for dinner where the food was Ok but as mentioned in a lot of the posts the service was brutally slow and I actually had to go to the bar for our 2 coffees as we were over 10 minutes waiting. the barman told me to sit and the coffees would be delivered. It took another 10 minutes for them to arrive. Overall the food was average and service below average. We returned to our room and tried to get to sleep but were kept awake by a loud whirring noise coming from the vents in particular the bathroom vent. It never shuts down or stops and is too loud. I went to reception where the night porter (Adam I think) was very helpful we were offered another room but that had exactly the same problem so we stayed in our original room and got 2-3 hours sleep !! The noise of the vents in hallways and bathroom seem much too loud to me. Just to qualify this statement I have worked and stayed at my fair share of hotels and this has never been an issue. The phone in the room didnt work and there was no socket under tea/cofee making unit to plug it into. The staff were pleasant but we will not be staying again.
Build in what appears to be an old monastery or estate house, Oriel House Hotel is undoubtedly in need of updating. The decor is tired in places, the entrance unappealing and somewhat confused and the rooms smell a bit musty if the room is not open to a bit of air. However they are comfortable, the staff welcoming and helpful, the beds welcome sleep and the breakfast is excellent with plenty. In addition the dining experience in the bar, while strange sitting at the bar eating your steak, is delicious and pleasantly served. If you can see past the hotel's fixable issues, it is good and well worth the stay. Much better than the Rochestown Park down the road and just as easy to get into Cork city centre.
My room had a lot of faults. The lamp was broken and won't stay in place (room 318), the TV is not programmed correctly and most channels do not work, lighting in the bedroom is terrible and no good for make-up, kettle is positioned in a unit below the TV where no plug reaches and it is on an awkward stand which will not fit on a table when the nearest plug socket is. Less important but no hot chocolate in the room (this is my favourite when staying in a hotel) and the picture on the wall is of a weird looking tribal child with a painted face - pretty scary for some people. On a positive note it's very clean and the on site restaurant was lovely. All staff have been very polite and helpful.
This was our second time visiting for afternoon tea. First time I complained as I felt it was terrible & was very kindly offered a voucher to try it another time, so 6months later I did. I will start by saying the staff we encountered on the day were amazing, so friendly & attentive. However, I like the treat of afternoon tea & have been many times to many hotels & unfortunately it was not up to the standards of other hotels I’ve had afternoon tea at. We had a cup of coffee to start , followed by tea,then the 3 tier plate arrived with 2 fingers of egg salad sandwiches, and 2 open sandwiches of chicken & tuna. Then the second two tiers consisted of scones,jam, cream, small little pastries & cakes & strawberries. It was grand. The one major thing we noticed is no china cups or teapot ! Always anywhere we’ve been afternoon tea is served on China ! I’m not a snob but it’s part of the experience , I had always thought ! Anyhow , we ate most of the food, like I said it was grand. Wouldn’t return for afternoon tea & it’s much better other hotels. Again, I appreciated the voucher , and the staff are amazing but unfortunately for some reason the oriel just dosent hit the spot for us !
Second time back to this hotel and looking forward to going back in Feb. We had booked 3 rooms this time for a family celebrating and everybody enjoyed their stay. the food was excellent the staff are so friendly. We had just arrived at reception when we met Susan from the restaurant who knew my daughter's name from the last visit. Was first time to use the pool and was sorry I hadn't used it more ..highly recommend this hotel and looking forward to going back in Feb ..
This is an average hotel - definitely not a "luxury business" hotel as claimed in their ads - clean, stairs only to 3rd floor. There is no mixer in sink which means hot and cold water coming separately (old 70's style).
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Indoor pool
Oriel House Hotel is a short stroll from Ballincollig Shopping Centre and Ballincollig Gunpowder Mills. This 97-room, 4-star hotel has conveniences like an indoor pool, free in-room WiFi, and free self parking. It's also near Muskerry Golf Club and Curraheen Park Greyhound Stadium.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a full breakfast is available for a fee.
All of Oriel House Hotel's 97 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free newspapers. Guests can expect free WiFi and LCD TVs with digital channels and pay movies. Hair dryers, safes, and phones are also standard.
Oriel House Hotel features an indoor pool, a children's pool, and a health club. If you plan to drive, free parking is available. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and luggage storage. Additional amenities include a sauna, free WiFi in public areas, and a meeting room.
Reviews from Trip Advisor
70% of guests recommend this hotelTotal of 867 reviews