Oriel House Hotel4.0 out of 5.0
Recent guest reviews
Stayed in the lovely town of Ballincollig for 3 nights recently at a friends wedding and overall it was a pleasant stay. The hotel is easy to find and there is lots of free parking. The reception staff were very nice, but our rooms were not ready despite it being 3:30pm and they had rang me earlier in the day to confirm our arrival. Listening to other guests, we were not a one off. We had booked and paid for a Deluxe Double room but had been assigned a standard room - good thing I double checked. However, after being reassigned, it is not worth paying extra for. A Deluxe room filled with an additional single bed, no bottles of water, even a lack of face cloths etc.? I would call that a family room normally, especially as there was an interlocking door to the next room! However, the bathroom was large and clean, and the bed comfortable. I didn't try the single bed. The bar is large with a good selection of drinks, and a decent (if a little expensive) bar menu. A few of the other guests had complained of slow service but I had no issues there. The wedding itself was very well organized, and having the breakfast room rearranged to allow for Champagne and nibbles afterwards was a nice touch, rather that having to go out to the main bar. The main wedding meal was top notch, but the lighting made everything look an odd colour which was weird. My main gripe was that the glasses in the function bar were all filthy - all of them! We had to send drinks back as they were flat by the time they got to the table and when we got them into proper light (ie. the hallway) you could see the glasses were not properly washed. We got a barman to check and he confirmed this and took loads of them away. They were straight from a washer, still dirty, still hot and not polished. We ended going out to the main bar to get a drink. The barman here was excellent and even offered to bring the drinks in for us. Breakfast was ok, but a 10:00am finish is way too early on a weekend. The selection of cheeses consists of one type of sliced cheese, and the selection of cold meats one type of packet ham. The hot buffet was decent though. Throughout the hotel, staff were attentive and helpful. The town is only a short walk away. The food was very good in the main. The carpets in the corridors badly needed a hoover though! I would have no hesitation in returning but a few small things could really improve things here.
The entire building could do with a referbish. The shower didn't drain. The toilet flushers weren't bolted down. Edging was missing from tables. There is no sound proofing so if you had the misfortune as we did to stay on a wedding night you won't get much sleep. We had two rooms and one of the bins wasn't emptied from the previous guests. There were random stains everywhere. The lift stank of chlorine from the pool. There was a good selection for breakfast but the warm food was only tepid not hot. The food in the bar is ridiculously expensive and not great. It was €9:99 for a toasted cheese sandwich and a handful of fries. There was plenty of free flavoured water throughout. We had to wait for our room (after check in time), as did many others we overheard.
We had a great 5 days here in august, the rooms are big and spotless and the staff are very friendly. We had food and drinks in the bar and lounge and both places were very enjoyable and relaxing.The leisure centre was amazing and eveny with 2 weddings and a debs on while we were there nothing was to much for the staff. A very plesent stay and we will be returning.
ANNA on Reception was very helpful and friendly (great for first impressions!). Dinner was lovely, yet service was very slow, which was a pity, as our group of 44 was hungry! There was a wedding on as well, tho' EILEEN (with the real eyelashes you'd die for!) and KATIE did their best, trying to get people served and keeping the chat going. Breakfast made up for it, as it is self-service. Plentiful, hot and tea served at the table. Perhaps if large groups are going again, more staff could be made available? The delay was a little frustrating. Thanks to everyone.
We booked a three night midweek stay, on room only basis. From the moment we arrived we were treated superbly. The receptionist (Sarah), who was on duty each morning of our stay, was pleasant and helpful with all our queries (places of interest etc). We had our breakfast and our evening meal in the bar every day. The staff were welcoming and friendly and the food was really good. Our bedroom was fresh and clean and beautifully decorated. A safe deposit box n the room gave us added peace of mind. We will definitely return !
I stayed at this hotel with a tour group so I cannot speak to the value, but we were assigned a room in the older part of the hotel (as were several from our group of 40). Our big problem was that the room was very warm and humid with old, small windows (that wouldn't let enough air in) and there was a noisy wedding outside the windows. We Called the front desk about the A/C not working and they said they could control it from there and would fix it. Soon realized that there weren't any A/C vents in the room at all! Duh! Would think the front desk would know that. Happened to run into who I think was a manager in the hall and he came to the room to check it out and arranged for a room change. Problem solved! We ended up with a large room (larger than we even needed) with A/C and a modern bathroom. Loved it and was very grateful to the person who helped us. I found everyone I had contact with to be gracious and helpful. Didn't love the breakfast-probably because it was very crowded many of the buffet trays were empty and some things were overlooked.
Stayed here for one night as part of a coach tour – rooms were big and clean, the bathroom was also large with a separate shower and bath – we slept well. The wallpaper behind the bed has a 3-d like pyramid pattern that would be migraine inducing in some people – but that is a matter of taste!!!!!!! Our dinner was booked for 8pm – the starter did not arrive until 9pm and the whole meal – 3 courses and tea/coffee – took until 10:30pm. Of all the starters at our table the soup was last to come out even though it is probably the fastest and easiest item to serve. There was a wedding on (not very large) in the hotel at the same time so obviously all attention must have been diverted there which is unacceptable as our group were booked well in advance – pay more staff to work or if you can’t manage a restaurant and a function room at once, don’t run a hotel. We were not asked by waiting staff if we wanted a drink from the bar and thus had to make our own way there if we wanted a drink. Our table although set for six people had just two glasses and two napkins – this lack of detail is not acceptable at 4 star level.
The hotel was nice .i was charged 155 euro got single room even though I was part of a wedding this is Celtic tiger prices again and I heard people paid 180 this is a rip off and breakfast only till 10 am a bit early after a wedding .the bar prices were ok and it was comfortable but it is no 5star hotel ,a lot of the guests were disappointed with room charge and had to get other accommodation which is a pity as there was a huge amount spent at this large wedding
I booked a few rooms for myself and some family members at short notice to attend a funeral. Lovely modern hotel with big spacious rooms. Breakfast was lovely with all the usual stuff and the restaurant was beautiful. Wish I could have stayed for longer under better circumstances.
The staff at reception were friendly and the room was clean and adequate. That's about as good as it got. The breakfast finished at 10a.m. but even though we arrived at 9.45 to a very pleasant welcome from the duty manageress the hot food was largely inedible. Completely dried out scrambled eggs and black pudding and the coffee wasn't much better. On top of that we were seated at a table overlooking a large, full, skip with rubbish strewn around the general area. That night, having decided to dine out we stopped into the bar for a nightcap. The bar was quiet with few customers and yet the tables were left uncleared, wet and dirty. In fairness, we did not avail of the spa or the pool so these may be redeeming features, but I could not see myself returning.
Reviews from Trip Advisor
70% of guests recommend this hotelTotal of 848 reviews