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Extended Stay America - Columbus - Polaris

2.5 out of 5.0

Recent guest reviews

Found some hygiene items left in room from previous occupants. Got in later in night and front desk seemed a little unsure of letting me in to check in. Room was decent. Bed was comfortable.

This trip was just a quick one night stay. The staff was very friendly and welcoming. The room was nice and clean but the bed and pillows weren't that comfy. The location is great for the Polaris area. Very convienently located to everything in the area. Overall I would say a nice hotel and great staff.

Excellent service, Good location, Value for money. Staff was so cooperative. Like this very much

Good staff good rooms good location The hotel is a great location across the street from one of the best shopping malls in the country

OMG got up early.. no real breakfast here at all..fell back asleep got up about 10am went to take shower.. guess what NO WATER.. call front desk.. yep not water for next 6 hours.. REALLY... no notice no nothing.. front desk says to me.. you will get receipt.. no free night stay.. no nothing.. will never go back

Room was clean and comfortable. Furnishings were slightly outdated

Excellent location to do business in north Columbus/Polaris corridor. Convenient to shopping/dining but in a very congested retail area. Traffic in the afternoons and evenings is a nightmare. Building overall is showing signs of hard use. Lobby first impression is good. Interior corridors have grimy carpets. Rooms are reasonably clean but worn. Furniture is not very comfortable. Kitchen is minimally equipped with utensils and dishes. Enough soap to wash one load of dishes but not enough dishes to get you through the week. No paper or dish towels. Rooms and linens are not changed throughout the week and you have to take the trash out of thpleae rom yourself. Clientele is mostly construction workers. No issue there except the parking lot is full of heavy trucks and mud/grease every where. Several other guests who had been staying at this location for three mopnths complained of vehicle break-ins. Staff is very pleasant and helpful. Responded to and corrected maintenance issues promptly.

You get to stay just a short drive from the stadium. Amazing location right in the Polaris mall complex with every form of eating establishment and a great mall right there. They state no breakfast on the weekends, but there was a very reasonable breakfast on Saturday morning.

Super friendly staff made my long series of business trips much more enjoyable. All the comforts of home...on the road.

Pictures on Orbitz look nothing like the hotel. The pics show a hotel that is modern and updated, but the actual hotel is dark and dingy. The green carpet throughout the hotel is worn and stained. The suites are cramped and full of dusty furniture.

We were on a campus visit to Ohio State University. What was missing, courtesy and professionalism. Our room was awful carpet dirt and stained, broken fixtures. We had late check in (oh my credit card had already been hit for the charge),when talking with the manager she said check in is no later than 8pm! REALLY!!!!

The staff was friendly and the room was clean. Large size rooms.

Check-in was quick but not informative, the room we were staying in was in a part of the hotel that smelled very pungent of indian food the whole time we were there, a plus was that it was pet friendly however there was a cat living outside in a box by one of the doors and it was not a friendly cat especially with my dog, the fitness center is terrible with either broken or extremely squeeky equipment (no free weights), there is no breakfast on the weekends but a fridge in your room and a target next door you can go shop at, they were pretty laid back with check out so we were able to have a late check out our last day...overall an average priced hotel for mediocre service/amenities

It was clean and the staff was friendly. The guests next to me were a bit noisy in that the doors are very heavy and make a lot o noise when they close without assistance.

We needed a place to stay as a "home base" for a family visit. It was in a great location for us close to restaurants and shopping, plus right off the freeway to go everywhere in Columbus. It also gave us a quiet place to relax between some exciting family activities.

Hotel was just OK, very noisy room by the pool. The clerk charged my card for $374.00 for 1 night, and then said he corrected it. My account now has over $971.00 of charges on it for 1 night at $71.00. Day manager said she had fixed the problem and gave us 2 nights comp, but I get home and there is another charge of $295.00 on the card. Going to call bank and stop payment. Oh, by the way, the room was paid for through Orbitz when I reserved it.

Helpful staff

In previous trips I stayed at another hotel in the immediate area, but changed to Extended Stay because it was of equal or better quality and the price was $30.00 less per night.

It was pleasant and fit our needs

8555 Lyra Dr Columbus OH

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Located in North Columbus, Extended Stay America - Columbus - Polaris is within a 10-minute stroll of sights such as Magic Mountain Fun Center and Polaris Fashion Place. This 124-room aparthotel has free breakfast along with conveniences like free in-room WiFi and free self parking. Also near this Columbus aparthotel are Highbanks Metro Park and Sharon Woods Park.


Dining

Free continental breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.


Rooms

The 124 air-conditioned apartments feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers, free local calls, and safes. Weekly housekeeping is available.


Property features

Renovated in 2014, Extended Stay America - Columbus - Polaris offers a fitness center, free WiFi in public areas, and a seasonal outdoor pool. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area and laundry facilities.

Room options

Deluxe Studio, 1 King Bed with Sofa bed, Smoking

King 1 | Sleeps 4

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 4

Deluxe Studio, Multiple Beds, Non Smoking

Full 2 | Sleeps 6

Deluxe Studio, Multiple Beds, Non Smoking

Full 2 | Sleeps 6

Guest reviews for Extended Stay America - Columbus - Polaris

Everyone (1) Couples (2) Business (8) Family (5) Other (3)
3

decent hotel for 1 night stay

Everyone

Found some hygiene items left in room from previous occupants. Got in later in night and front desk seemed a little unsure of letting me in to check in. Room was decent. Bed was comfortable.

By , from Warren, OH on Dec 1, 2016

4

one night stay

Couples

This trip was just a quick one night stay. The staff was very friendly and welcoming. The room was nice and clean but the bed and pillows weren't that comfy. The location is great for the Polaris area. Very convienently located to everything in the area. Overall I would say a nice hotel and great staff.

By on May 18, 2015

4

wonderful experience

BusinessTravelers

Excellent service, Good location, Value for money. Staff was so cooperative. Like this very much

By on Apr 6, 2015

4

good hotel

Singles

Good staff good rooms good location The hotel is a great location across the street from one of the best shopping malls in the country

By on Jul 27, 2014

1

no water

BusinessTravelers

OMG got up early.. no real breakfast here at all..fell back asleep got up about 10am went to take shower.. guess what NO WATER.. call front desk.. yep not water for next 6 hours.. REALLY... no notice no nothing.. front desk says to me.. you will get receipt.. no free night stay.. no nothing.. will never go back

By on Jun 26, 2014

3

clean and comfortable

Couples

Room was clean and comfortable. Furnishings were slightly outdated

By on Sep 19, 2013

2

hotel ok but used hard. you get what you pay for.......

BusinessTravelers

Excellent location to do business in north Columbus/Polaris corridor. Convenient to shopping/dining but in a very congested retail area. Traffic in the afternoons and evenings is a nightmare. Building overall is showing signs of hard use. Lobby first impression is good. Interior corridors have grimy carpets. Rooms are reasonably clean but worn. Furniture is not very comfortable. Kitchen is minimally equipped with utensils and dishes. Enough soap to wash one load of dishes but not enough dishes to get you through the week. No paper or dish towels. Rooms and linens are not changed throughout the week and you have to take the trash out of thpleae rom yourself. Clientele is mostly construction workers. No issue there except the parking lot is full of heavy trucks and mud/grease every where. Several other guests who had been staying at this location for three mopnths complained of vehicle break-ins. Staff is very pleasant and helpful. Responded to and corrected maintenance issues promptly.

By on Jun 4, 2013

4

perfect for buckeye games

Families

You get to stay just a short drive from the stadium. Amazing location right in the Polaris mall complex with every form of eating establishment and a great mall right there. They state no breakfast on the weekends, but there was a very reasonable breakfast on Saturday morning.

By on Nov 26, 2012

4

perfect end to a long series of business trips

BusinessTravelers

Super friendly staff made my long series of business trips much more enjoyable. All the comforts of home...on the road.

By on Oct 28, 2011

2

less than average

Families

Pictures on Orbitz look nothing like the hotel. The pics show a hotel that is modern and updated, but the actual hotel is dark and dingy. The green carpet throughout the hotel is worn and stained. The suites are cramped and full of dusty furniture.

By on Aug 22, 2011