Metal carpet strip exposed tacks no linen change no cleaning or trash taken out . Terrible
Brand new. Super clean. Quiet location but still convenient. Great staff. I cannot emphasize how nice the rooms are.
I got in the middle of the night I found roaches crawling around the kitchen when I mentioned to management it’s seem like they didn’t take me seriously for a$100.00 dollar for a room I should be comfortable
No coffee pot in room, bed skirt had spuge on it, was dirty, didn't notice till we were putting items in suitcase. Very disappointed, when we were ready to check out no one at front desk to tell
It was clean, friendly staff andthe room was amazing
The hotel was very clean and i loved our room. The staff didnt seem the friendliest but didnt have any issues. Breakfast wasnt available due to the virus though.
Property always clean and the staff is super. The handheld in the shower it's great you have when you are staying at a hotel the room is always set at a comfortable temperature.
Everything was great and I really enjoyed my stay ,next I will plan to stay with extended stay americano!!!!!!!
Nice hitel that is convenient to everything in North Columbus.
Had to wait for over 5 minutes for anyone to come to lobby/front desk when I arrived for check in. Called the front desk and the phone rang and rang - no one ever answered. In the morning after my shower, realized there wasn’t a blow dryer or coffee maker in room. Called front desk and they said that I’d have to come downstairs to front desk if I wanted a blow dryer or anything else.
Awesome experience very comfortable stay @ Extended stay of America
Hotel staff was not friendly and never at front desk for assistance. Beds are rock hard. Fridge is very old. Rooms were not restocked before we came into our room. Wifi was horrible and dish kept losing signal. I will not be back.
Friendly front desk staff. Check in early. Room clean. Comfortable bed. Would definitely stay there again
We stayed at the Extended Stay at Easton for a conference taking place across the street. We had stayed at Extended Stays in the past without incident. On the first night, my wife could not sleep because of itchiness and she felt biting. We checked under the mattress to see if we saw a cause and found black spots (signs of bed bugs) under the fitted sheets were spots and had hair and other stains throughout. We complained to the night manager and she made a note. Since it was 5 AM and we had to be at our conference at 7:30, we left to have breakfast and did not return until around 4:00 PM. When we returned, we spoke to the front office person who did not know what was going on. When we returned to the room it was in the same condition as when we left. We asked for a different room, we inspected the mattress and found more of the same. We tried a third room and there were still signs of bed bugs and even more biological looking matter under the fitted sheets on the mattress. At that point demanded a full refund and left the hotel. We were lucky to find availability at a nearby hotel for the rest of our stay. The staff seemed uncaring and unconcerned and had not even investigated or bothered to change the sheets of the first room. The front office person seemed unsurprised and exhibited annoyance with an attitude of "this happens all the time," It was a terrible experience and I urge to not choose this hotel or at least check the mattress before lying down.
Located in Easton within a short walk of Easton Town Center, Extended Stay America Suites Columbus NE I270 is within a mile (2 km) of LEGOLAND® Discovery Center. This 104-room hotel has conveniences like 10 restaurants, free in-room WiFi, and free self parking.
Free on-the-go breakfast is served each morning from 6:00 AM to 9:30 AM. This hotel is home to 10 onsite restaurants, perfect for a quick bite to eat. You can get a quick energy boost at the 8 coffee shops/cafes.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Pillowtop beds grant a restful night's sleep and bathrooms offer free toiletries. Other standard amenities include kitchenettes, refrigerators, and microwaves. Housekeeping is available on request.
Guests of Extended Stay America Suites Columbus NE I270 enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. If you drive, put free parking to good use. The 24-hour front desk has staff always at the ready. This smoke-free hotel also has a vending machine.
Metal carpet strip exposed tacks no linen change no cleaning or trash taken out . Terrible
Brand new. Super clean. Quiet location but still convenient. Great staff. I cannot emphasize how nice the rooms are.
Dear Jennifer, Thank you for your excellent summary of your stay at Extended Stay America. We are glad you enjoyed your time here. Our goal is to provide an exceptional experience for our guests, and we're so happy we hit our mark with our service and clean and updated suites. We are also glad our convenient location served the purpose of your visit. It was a pleasure having you as our guest, and we hope you will choose us again when you return to our area.Sincerely,Hotel Management
I got in the middle of the night I found roaches crawling around the kitchen when I mentioned to management it’s seem like they didn’t take me seriously for a$100.00 dollar for a room I should be comfortable
Kathy, thank you for reviewing your experience during your recent stay with us. We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we have regular pest control service at our hotel, we have contacted them for an immediate visit to address the issue quickly. Thank you for bringing this to our attention. We hope you will give us another opportunity to provide you with a better experience. Thank you! Sincerely, Hotel Management
No coffee pot in room, bed skirt had spuge on it, was dirty, didn't notice till we were putting items in suitcase. Very disappointed, when we were ready to check out no one at front desk to tell
Cris, thank you for your review. We are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We also regret learning that our front desk staff member was not available during the time mentioned. We will look into what transpired, so this lapse in service is not repeated. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
It was clean, friendly staff andthe room was amazing
Thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was pleased to learn you enjoyed your stay, found your suite comfortable and our staff friendly and professional. Thank you once more for being our guest, and we look forward to seeing you in the future. Sincerely, Hotel Management
The hotel was very clean and i loved our room. The staff didnt seem the friendliest but didnt have any issues. Breakfast wasnt available due to the virus though.
It was a pleasure hosting you at Extended Stay America. We are glad to know you had a great time with us and that you were impressed with our well-kept property and courteous associates. We will be sure to share your kind compliments with our team. Thank you for the fantastic feedback, and we look forward to seeing you again soon! Sincerely, Hotel Management
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
Property always clean and the staff is super. The handheld in the shower it's great you have when you are staying at a hotel the room is always set at a comfortable temperature.
Antwan, thank you for choosing to stay with us at Extended Stay America. We're thrilled to know you were impressed with the service provided by our excellent associates and that you loved your well-kept room. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Dear Barry, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We are sorry that these issues compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management