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Country Inn & Suites Columbus Fort Benning

2.5 out of 5.0

Recent guest reviews

Overall this was a good hotel for the price that I paid. However I experienced what I read as a bad review and it was true. The hotel room was never cleaned while we stayed there and towels, upon request, were never restocked. I had to take my own trash out and leave it outside my door. They slipped on generated letter stating that they were short staff and if we we wanted fresh towels then we had to come down to the front desk and get them. My discrepancies about this hotel cause inconvenience to my family and but weren't too serious.

We had no maid service at all for one day, with a note under the door that they were short-staffed. i grabbed my own towels off the cart and went to the front desk for shampoo. A friend of mine said they had no maid service for two days. Also, we received no wakeup calls for two of the three days we requested them.

Relaxing, enjoyable. Great hospitality!!! Would come again. Good area.

Cleaning staff always forgot something, towel, garbage something. Breakfast was aweful and bed was very uncomfortable. TV didn't work without unplugging the cable every time we turned it on.

Hotel under staff, made our beds 2 of the 4 nights. And when they did they just flopped the sheets over. Not enough towels! They kept telling us they had none. Breakfast for what it was, was sad! Next year we won't stay here!!!

The room was dirty and had a weird smell. Not once did house keeping came by to pick up our trash or clean the room. After asking several times we needed clean towels they ignored us. Breakfast was okay but can't eat comfortable when the staff member there is watching what you're eating.

The staff was amazing! We found out at last min. that we'd get more time with our sin and the hotel was very accommodating in letting us stay extra nights. Everyone was pleasant from the front desk to the housekeeping.

I came to town for the Charlie Wilson concert. The hotel stay was a good experience. Staff was friendly and helpful. They provided me with accurate directions to the concert venue. The rooms were clean. All in all, it was a good stay

Quiet environment. Next door to several eating and shopping outlets

Clean hotel with comfortable rooms. The staff was great.

Great place. Wonderful staff! Will stay again! Loved the pool!

It was wonderful!!!! The complimentary breakfast was great. The rooms were clean and the staff was friendly.

The staff was extraordinarily friendly. Breakfast was wonderful. We were visiting to celebrate my son's graduation from basic training and Country Inn contributed to a very good and relaxing mini get away. There were a number of restaurants and shopping opportunities near by.

It was fantastic! Great location to all entertainment, shopping and restaurants!!

The staff was very nice. Our family will definitely go back. It was nice having the extra bed in the couch and two tvs.

The staff was very nice; great Southern hospitality. The location worked well for travel back and forth to Fort Benning and there was a great variety of restaurants and service stores, ie Target, grocery, etc... The hotel was very small with limited amenities. Our room was not properly cleaned, the bathroom was not cleaned at all, and the bedding was stained and/or ripped; prompting and immediate request to have it changed. Unfortunately, our last night stay was ruined with the sound of kids running back and forth down the hall for hours at a time. Additionally, cigarette and marijuana smoke overwhelmed us from guests in the neighboring room (its a non-smoking hotel). And their room door opened and slammed for hours in the middle of the night. I don't know if the staff was aware of it, but we finally had to complain by 3 am and the issue ceased about 30-40 minutes later.

If the hot tub had been up and running it would have received higher ratings. Breakfast was nice. Very good location for our sons graduation from basic training at Ft. Benning

The overall experience was great! The only complaint I have is that we requested a roll-away bed for the third person in our room 4 times and never received it. Other than that no complaints, great room, amenities, breakfast, and staff :-) Will most likely stay with them again in July when my soldier graduates from AIT.

The hotel was amazing my kids loved the pool I loved the Jacuzzi. The rooms were great the beds were amazing. My sons father And his family came to our hotel to visit and ended up changing from their hotel the quality inn to our hotel because it was gorgeous if I go to Fort Benning again I will DEFINITELY stay here.

Clean, affordable and exactly what we were looking for. Staff are top rate and very helpful. Loved the warm chocolate chip cookies at the desk waiting for us at night!

Room options

Room, 2 Queen Beds, Accessible, Non Smoking (Guest)

Queen 2 | Sleeps 5

Room, 1 King Bed, Non Smoking (Guest)

King 1 | Sleeps 4

Studio Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 5

Suite, 2 Queen Beds, Non Smoking (1 Bedroom)

Queen 2 | Sleeps 5

Guest reviews for Country Inn & Suites Columbus Fort Benning

Everyone (7) Couples (7) Business (2) Family (27) Other (1) Friends (1)
3

best bang for your buck

Everyone

Overall this was a good hotel for the price that I paid. However I experienced what I read as a bad review and it was true. The hotel room was never cleaned while we stayed there and towels, upon request, were never restocked. I had to take my own trash out and leave it outside my door. They slipped on generated letter stating that they were short staff and if we we wanted fresh towels then we had to come down to the front desk and get them. My discrepancies about this hotel cause inconvenience to my family and but weren't too serious.

By on Mar 28, 2017

Review comment responded on Apr 16, 2017

thank you for your patience while we working through our operational issues

3

good location, near restaurants and freeway

Everyone

We had no maid service at all for one day, with a note under the door that they were short-staffed. i grabbed my own towels off the cart and went to the front desk for shampoo. A friend of mine said they had no maid service for two days. Also, we received no wakeup calls for two of the three days we requested them.

By , from Colorado on Jan 31, 2017

5

great location

Everyone

Relaxing, enjoyable. Great hospitality!!! Would come again. Good area.

By on Dec 17, 2016

3

a place to sleep

Everyone

Cleaning staff always forgot something, towel, garbage something. Breakfast was aweful and bed was very uncomfortable. TV didn't work without unplugging the cable every time we turned it on.

By on Nov 14, 2016

2

would not recommend

Everyone

Hotel under staff, made our beds 2 of the 4 nights. And when they did they just flopped the sheets over. Not enough towels! They kept telling us they had none. Breakfast for what it was, was sad! Next year we won't stay here!!!

By on Aug 8, 2016

Review comment responded on Sep 1, 2016

Thank you for reaching out and writing your review. We appreciate your patronage and apologize for the dissatisfaction of your stay, in regard to the quality of breakfast and service provided to you by our staff. Your feedback is very beneficial and will help us facilitate all necessary staff and hotel improvements to ensure a positive guest experience.

1

won't be staying here again!

Everyone

The room was dirty and had a weird smell. Not once did house keeping came by to pick up our trash or clean the room. After asking several times we needed clean towels they ignored us. Breakfast was okay but can't eat comfortable when the staff member there is watching what you're eating.

By , from North Carolina on Jul 17, 2016

Review comment responded on Aug 16, 2016

We are very sorry to hear that you were not happy with your recent accommodations. We do apologize that housekeeping did not clean your room during your stay and that you found the breakfast attendant to be uncomfortable. We will make sure to speak to the hotel front staff to ensure that we are providing our best service and that we are meeting the needs of our guests.

5

in town for army graduation.

Everyone

The staff was amazing! We found out at last min. that we'd get more time with our sin and the hotel was very accommodating in letting us stay extra nights. Everyone was pleasant from the front desk to the housekeeping.

By on Apr 24, 2016

4

stay for a concert

Families

I came to town for the Charlie Wilson concert. The hotel stay was a good experience. Staff was friendly and helpful. They provided me with accurate directions to the concert venue. The rooms were clean. All in all, it was a good stay

By on Oct 1, 2015

5

great overnight trip

Couples

Quiet environment. Next door to several eating and shopping outlets

By on Jul 30, 2015

4

great location!

Families

Clean hotel with comfortable rooms. The staff was great.

By on May 28, 2015