Skip to main content
Beginning of main content

Holiday Inn Express Hotel & Suites Columbia

2.5 out of 5.0

Recent guest reviews

When we got to the hotel to check in, we were told there had been a fire and the elevators were not available. We were booked on the top floor, so we had to take all our luggage up several flights of stairs. When we got to our room there were not enough towels and washcloths or any bedding for the pull-out couch. The staff that handled bedding and towels was very nice, but the staff that checked us in was not that welcoming or helpful. Several times we were told that because we had booked thru a third party, they could not help us. Because of these things, we felt a reduction in the room stay should have been offered, but they did not. We did not know who to contact about these things. We were disappointed in our stay, mainly because of the front desks attitude. They said they couldn't even give us a receipt for our stay.

I've stayed in the past. This time I found both staff and guests to be very approachable and quite friendly. I would recommend and stay at this hotel in the future.

Ww travel alot for music. Nice place. Would stay here again for sure

When we first got there they changed our room for some reason? Then they told us wrong floor to go to! We couldn't connect to free Wi-Fi! And our room key wouldn't work several times!! Maid service was great and the CONTINENTAL BREAKFAST was FANSTASTIC:} I LOVED that they kept fruit out and gave you access to juices and coffee ALL DAY!

Beautiful, clean and friendly hotel!! Great value and convenient location! Would definitely stay again!

The Holiday Inn Express Hotel & Suites on Harbison Boulevard is an older building, conveniently located close to Harbison Boulevard, Bower Parkway and I-26. I've stayed there a few times and it's always been okay. Not spectacular. Not great. Just . . . okay. There's usually something off about the room. Once it was a broken shower curtain rod. Another time, I was in a room where the telephone didn't work. This stay, the deadbolt lock on the door got stuck as I was leaving. However, the rooms have always been clean and the staff has always been friendly and helpful. I will probably stay there again.

We arrived at the hotel between 6 and 7 pm. When we got to the room, the maid was just beginning to clean. She was apologetic, and we assured her it was no problem and that she should take her time - but she rushed the cleaning and it was not great. There were small droplets of blood stain on the sheets of one of the beds, so we just slept in the other bed. In order to enter the vending machine area, you have to have your key card with you - which is inconvenient.

Very pleasant staff...great service.

The hotel was very clean and the staff was very friendly. However the bed was hard as a rock and both my husband and I woke up with stiff necks.

[...]. After I booked, I immediately called the hotel direct to see what kind of room I would have. I was given a room w/ a king size bed. I would have preferred 2 queen beds since I was traveling w/ my 18 yrd old son. When I asked if there were any other rooms available I was told the hotel was completely sold out. The hotel is across the street from a Mall and many many restaurants and stores. I found the area to be very congested with traffic all the 4 days that I was there. Housekeeping was great. Room was very clean. I would have hoped there was an indoor pool, but there was not. Exercise room very small , only 3 pieces of equipment.

The hotel staff was great. The room was nice. Our room and the entire 2nd floor near the elevators wreaked of tobbacco smoke. When we got home we had to wash all of our items and we are airing out our luggage. This was a non-smoking hotel????? Never again.

Breakfast serving staff was extremely courteous. I am impressed by here warmth.

they could of had black out drapes over the windows

It was a very nice and clean place. The staff were very helpful at all times.

Friendly greeting and informative checkin procedures. Breakfast bar was great, I had a different breakfast each morning. Room was large and bed was very comfortable (king size). Very quiet.

Friendly staff, nice roms, good location.

great hotel, clean and comfortable, very convenient. the room was large and airy. the bathroom was very clean and had plenty of towels, shampoo, soap etc. the bed was very comforable with a choice of soft or firm pillows. there was an internet connection and the tv had a lot of stations. i would recommend this hotel to anyone staying in the harbison area. i see no reason to spend more money on a better hotel.

The hotel was comfortable.

It was very comfortable, we would stay again. Great pillows sleep like being at home.

We were pleasantly surprised with the size of the room. The beds were very comfortable. The staff in the breakfast room was most helpful and pleasant. The only negative was there was not a vent in the bathroom and it became very foggy and damp.

Room options

Suite, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 4

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Standard Room, Non Smoking

King 1 | Queen 1 | Sleeps 2

Suite, Multiple Beds, Non Smoking

Queen 2 | Sleeps 6

Guest reviews for Holiday Inn Express Hotel & Suites Columbia

Everyone (1) Business (5) Couples (7) Family (7) Other (2)
3

convenient, but had some issues.

Everyone

When we got to the hotel to check in, we were told there had been a fire and the elevators were not available. We were booked on the top floor, so we had to take all our luggage up several flights of stairs. When we got to our room there were not enough towels and washcloths or any bedding for the pull-out couch. The staff that handled bedding and towels was very nice, but the staff that checked us in was not that welcoming or helpful. Several times we were told that because we had booked thru a third party, they could not help us. Because of these things, we felt a reduction in the room stay should have been offered, but they did not. We did not know who to contact about these things. We were disappointed in our stay, mainly because of the front desks attitude. They said they couldn't even give us a receipt for our stay.

By , from Georgia on Dec 2, 2016

Review comment responded on Dec 6, 2016

Thank you, Pam, for taking the time to share this review with our staff. Our goal is to provide an excellent experience from check in to check out, so we are disappointed to learn that you were not completely satisfied with your stay. If you still have additional questions or concerns, please know that you are welcome to speak with our General Manager. We are glad to hear that you enjoyed Columbia's holiday lights and hope that you will have an opportunity to visit again in the future. We would be grateful for the opportunity to provide the five star experience that you and all of our guests deserve. We wish you and your family a very happy holiday season! Sincerely, Holiday Inn Express Harbison Management Team

3

much needed relaxation

Families

I've stayed in the past. This time I found both staff and guests to be very approachable and quite friendly. I would recommend and stay at this hotel in the future.

By on Dec 8, 2013

3

clean and quiet

BusinessTravelers

Ww travel alot for music. Nice place. Would stay here again for sure

By on Oct 17, 2013

3

nice hotel!

Couples

When we first got there they changed our room for some reason? Then they told us wrong floor to go to! We couldn't connect to free Wi-Fi! And our room key wouldn't work several times!! Maid service was great and the CONTINENTAL BREAKFAST was FANSTASTIC:} I LOVED that they kept fruit out and gave you access to juices and coffee ALL DAY!

By on Sep 2, 2013

5

great hotel!!

Families

Beautiful, clean and friendly hotel!! Great value and convenient location! Would definitely stay again!

By on Jan 2, 2013

3

it's okay

Singles

The Holiday Inn Express Hotel & Suites on Harbison Boulevard is an older building, conveniently located close to Harbison Boulevard, Bower Parkway and I-26. I've stayed there a few times and it's always been okay. Not spectacular. Not great. Just . . . okay. There's usually something off about the room. Once it was a broken shower curtain rod. Another time, I was in a room where the telephone didn't work. This stay, the deadbolt lock on the door got stuck as I was leaving. However, the rooms have always been clean and the staff has always been friendly and helpful. I will probably stay there again.

By on Dec 16, 2012

2

fair

Families

We arrived at the hotel between 6 and 7 pm. When we got to the room, the maid was just beginning to clean. She was apologetic, and we assured her it was no problem and that she should take her time - but she rushed the cleaning and it was not great. There were small droplets of blood stain on the sheets of one of the beds, so we just slept in the other bed. In order to enter the vending machine area, you have to have your key card with you - which is inconvenient.

By on Jun 24, 2011

5

excellent

BusinessTravelers

Very pleasant staff...great service.

By on Dec 5, 2010

3

average hotel

Couples

The hotel was very clean and the staff was very friendly. However the bed was hard as a rock and both my husband and I woke up with stiff necks.

By on Nov 11, 2010

4

very clean and quiet

Families

[...]. After I booked, I immediately called the hotel direct to see what kind of room I would have. I was given a room w/ a king size bed. I would have preferred 2 queen beds since I was traveling w/ my 18 yrd old son. When I asked if there were any other rooms available I was told the hotel was completely sold out. The hotel is across the street from a Mall and many many restaurants and stores. I found the area to be very congested with traffic all the 4 days that I was there. Housekeeping was great. Room was very clean. I would have hoped there was an indoor pool, but there was not. Exercise room very small , only 3 pieces of equipment.

By on Nov 9, 2010