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Extended Stay America - Columbia - Ft. Jackson

2.5 out of 5.0

Recent guest reviews

Nothing fancy, but great for the price. Clean room, friendly staff, and convenient to shopping, dining, interstates. Each room has a kitchenette with a full size refrigerator, small microwave, kitchen sink, and two-burner electric stove. I would definitely stay here again.

Management and staff are very considerate and polite.

The hotel was very nice and staff, but the linen was very itchy woke up with marks. I highly recommend it to family and friends.

It had roaches the staff never answered the calls or really did anything. It was horrible.

Room was full of roaches. Moved me to another room that wasn't even clean! Mold in bathroom sink.

I have never stayed in a hotel were your room is not cleaned daily. I have experienced to not change your sheets daily but to not clean your room I have never experience that, nor I have never been in a hotel that does not have a hair blow dryer. I stayed four days. I have never known of a hotel that washes there own linen they send them out to get properly washed by professional that all hotels should do.

Maid service only once a week, back side is right on the highway and is very noisy. Room was not clean with food under bed and behind nightstand. Phone was under the bed and every lamp was unplugged with lights between the beds on the wall were falling off with wire-nuts and electrical tape on the cord.

The hotel was convenient to Ft. Jackson and shopping. The room was clean and good sized. The elevator smelled of sewage and the front desk Staff was rude and grumpy except for 1 (Angela).

April was a great help! easy upgraded stay, no worries, last minute changes.

I couldn't use the kitchen because that's the main part of the hotel the cockroaches were even after killing over 30 there was still more coming out or random places. I could barely sleep because I was so uncomfortable.

The room is as described in their site, there are a lot of commerce near and different restaurants. The room was clean and comfortable.

Since I was only there for a few days, the condition of the room didn't matter much. There were stains on the refrigerator, the shower needed repair, the switch on the faucet in the shower wouldn't completely switch, you had to force it. There weren't very many channels on the TV. There were no plates or bowls or utensils in the kitchen. It wouldn't have been an ideal place to spend more than a couple of days.

Front desk check in was very nice as were the others that were working the days that I spent there. Upon entry to room, found there to be no toilet paper spindle at all, nor any toilet paper. We tried to call to the front desk, but our phone was not working. Ran down and were given one roll, no spare and no spindle on which to place it. So it sat on the bathroom counter for the week. There were NO dishes, pots. pans, silverware, etc. in the rooms. It was barren. not even a cup to get a drink of water. There was a sign that you could go to the front desk to get items, so we made a second trip. Staff said they were "low on those items" and didn't have them there. They would look around and bring some later. Later came. Nothing. The next day we went to the desk again, and received 2 plates, 4 cups, 2 spoons, forks, knives and 2 pans. We had planned to eat in our room that week to save us cash, as that is what had been advertised. Room came with 2 very flat pillows, we went to request 2 more. Same story. They were running low and would bring something later. Nothing. We went again the next day, and got one. No pad on the mattress. comforter VERY thin and slippery and no extra blanket available. Advice - call ahead and have all kitchen items placed in your room ahead of time if you are planning to eat there. We had our food items ready, but couldn't eat anything as we had nothing to use. Also - no ice machine available, but ice trays. Plan ahead if that is your thing.

only bad thing - there were a few trash items (empty water bottle and paper) under the bed.

I had a great time at the hotel I love it because it was next to all those store and restaurant in walking distance.

Friendly staff, close to highway, nice rooms for the price

Room had bedbugs, towels were not white looked dirty, need to pull out beds and vacuum, clean refrigerator better

Hotel was close to department stores and eateries. I especially liked that I could hear the bugle sounds from nearby Fort Jackson as my boy recently graduated from there. The shower was nice and hot, the room was clean, the staff was great, and the coffee in the AM was really good. Had a basic muffin and an Orange for breakfast included. Room service is an extra but I didn't need it for a short stay. That is why the room cost is better than others.

The overall stay was ok. I booked a smoking room and was not told about the renovations. This was a big inconvenience and not to mention I was placed next to a room with a barking dog that barked all night Highly dissatisfied!!$

5430 Forest Dr Columbia SC

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Located within a leisurely stroll of Fort Jackson, Extended Stay America - Columbia - Ft. Jackson is within a few miles (5 km) of Hilton Field. This 120-room aparthotel has conveniences like free breakfast, free in-room WiFi, and free self parking. Columbia Place Mall is also nearby.


Dining

Start your day off right with a free continental breakfast, served each morning from 6 AM to 9:30 AM.


Rooms

The 120 air-conditioned apartments feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.


Property features

Guests of Extended Stay America - Columbia - Ft. Jackson enjoy free WiFi in public areas, coffee in a common area, and express check-out. If you drive, put free parking to good use. Front-desk staff can help secure valuables, and provide local restaurant recommendations. Additional amenities include laundry facilities and barbecue grills.

Room options

Studio, 1 King Bed, Accessible, Non Smoking

King 1 | Sleeps 2

Studio, 1 Queen Bed, Accessible, Non Smoking

Queen 1 | Sleeps 2

Studio, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Guest reviews for Extended Stay America - Columbia - Ft. Jackson

Everyone (17) Business (2) Couples (5) Family (7) Other (6)
5

simple, but clean and friendly

Everyone

Nothing fancy, but great for the price. Clean room, friendly staff, and convenient to shopping, dining, interstates. Each room has a kitchenette with a full size refrigerator, small microwave, kitchen sink, and two-burner electric stove. I would definitely stay here again.

By , from Washington State on Apr 13, 2017

Review comment responded on Apr 15, 2017

Many thanks for taking the time to post your review regarding your visit at Extended Stay America - Columbia - Ft. Jackson. It’s wonderful to know you had a great stay and that you especially enjoyed your comfortable room, along with our fully-equipped kitchen and convenient location. Your feedback is much appreciated, and we can not wait to welcome you back. Sincerely, General Manager

4

the hotel is established in many ways.

Everyone

Management and staff are very considerate and polite.

By , from Fort Jackson on Mar 13, 2017

Review comment responded on Mar 15, 2017

Stephens, many thanks for your wonderful review of Extended Stay America - Columbia - Ft. Jackson. It was a pleasure to read about the courteous service you received from our staff. They will be pleased to hear their efforts are appreciated. We hope you will stay with us the next time you visit this area. Sincerely, General Manager

4

very nice

Everyone

The hotel was very nice and staff, but the linen was very itchy woke up with marks. I highly recommend it to family and friends.

By , from Stephens on Feb 23, 2017

Review comment responded on Feb 25, 2017

Thank you for staying at Extended Stay America - Columbia - Ft. Jackson and recommending us. It’s our pleasure knowing you had an overall nice stay and loved the excellent service we provided. We value your observations and hope to see you soon. Sincerely, General Manager

3

near a nice theater

Everyone

It had roaches the staff never answered the calls or really did anything. It was horrible.

By on Feb 15, 2017

Review comment responded on Feb 17, 2017

Thank you for choosing to stay with us. We sincerely apologize for the unpleasant encounter in your suite. With our lush landscaping, occasionally a guest or staff member may come in contact with Mother Nature, even though we do have regular pest control treatments to prevent this from happening. We appreciate your feedback, and our entire team would love to welcome you back soon. Sincerely, General Manager

1

it was awful full of roaches

Everyone

Room was full of roaches. Moved me to another room that wasn't even clean! Mold in bathroom sink.

By , from Carmichael on Dec 18, 2016

Review comment responded on Dec 21, 2016

We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again.   Sincerely, General Manager

1
Everyone

I have never stayed in a hotel were your room is not cleaned daily. I have experienced to not change your sheets daily but to not clean your room I have never experience that, nor I have never been in a hotel that does not have a hair blow dryer. I stayed four days. I have never known of a hotel that washes there own linen they send them out to get properly washed by professional that all hotels should do.

By on Dec 9, 2016

Review comment responded on Dec 11, 2016

Thank you for sharing your experience with us. We are sorry to hear our services and amenities were not to your expectations. To provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, however, these services are always available upon request for an nominal fee. The dishes for use in the guest suite are kept at the front desk to ensure cleanliness. Hair dryers are also available at the front desk, too, and are complimentary. We have shared your comments with our team to ensure clear communications going forward.  We hope to have the opportunity to welcome you back soon. Thank you.   Sincerely, General Manager

2

not a nice place to stay

Everyone

Maid service only once a week, back side is right on the highway and is very noisy. Room was not clean with food under bed and behind nightstand. Phone was under the bed and every lamp was unplugged with lights between the beds on the wall were falling off with wire-nuts and electrical tape on the cord.

By on Nov 27, 2016

Review comment responded on Nov 29, 2016

Providing our guests with a clean and well maintained suite is a top priority for us. We apologize we fell short of our goals while you were our guest. Had we known, we would have gladly found an alternate suite for you to enjoy. Your comments will be shared with our housekeeping and maintenance teams to ensure they are paying attention to the details for our guests overall satisfaction. Thank you, General Manager

3

nice hotel

Everyone

The hotel was convenient to Ft. Jackson and shopping. The room was clean and good sized. The elevator smelled of sewage and the front desk Staff was rude and grumpy except for 1 (Angela).

By , from Phoenix, AZ on Nov 25, 2016

Review comment responded on Nov 27, 2016

We appreciate your comments about your stay at Extended Stay America - Columbia - Ft. Jackson. We are happy that you liked our central location and your room. That being said, we regret the inconvenience you encountered with our elevator and front desk service. We will discuss your concerns with the team. We hope you will consider staying with us again when in our area. Sincerely, General Manager

3

great location/view

Everyone
HWY 77 VIEW Gregg St View Yep! good morning!

April was a great help! easy upgraded stay, no worries, last minute changes.

By , from Mesa Az on Nov 18, 2016

Review comment responded on Nov 20, 2016

Our thanks for taking the time to review your stay at Extended Stay America - Columbia - Ft. Jackson. We are glad you enjoyed our amazing location, beautiful views and the service from April. We appreciate your feedback and hope to have the opportunity to make your next stay even better. Sincerely, General Manager

1

cockroaches

Everyone

I couldn't use the kitchen because that's the main part of the hotel the cockroaches were even after killing over 30 there was still more coming out or random places. I could barely sleep because I was so uncomfortable.

By on Nov 11, 2016

Review comment responded on Nov 13, 2016

We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will give us an opportunity to provide you with a much better experience if you are in the area again. Sincerely, General Manager