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Best Western Hotel Koeln

4.0 out of 5.0

Recent guest reviews

We stayed here 3 nights in September, had booked a larger room with parking. When we arrive at the hotel, there is someone else who has parked in my reserved car park. And since it was late in the evening and no more free parking spaces, the staff said they could not help me and that I had to find parking on my own. Total useless service in my opinion, at least when you have paid quite a lot more. After much arguing and discussions with the reception manager, I received money back for the parking for one night. The rooms were ok in standard and the size was quite good. The location was also good, near the Arcaden shopping center and Mullheim hub. But after the overall experience, I will not use this hotel any more.

It is a nice hotel, rooms are clean and comfort. Location is not the best or close to that as it is a bit far from the Cologne City center. The hotel is very close to a train bridge and from my room i could easily hear that.

Neat & clean , Good 😊 hospitality, Friendly staff, Good ambience .....Had a comfortable stay at this place ....Food in particular was always served hot & fresh .....Cheers to all the staff for making us feel @ home 🏡...Would definetly recomend this place for a good stay...👌🏻👌🏻

Stayed here for a night. Check in was easy, room clean and functional and overall quality excellent. Parking is a bit of an issue in the area which is residential. As far as I could tell there wasn't immediate public transport available. Easy to get to from the northern motorways and cologne airport

The staff are nice. Very good breakfast & great variety. Only set back is that it's placed far away from city if you are seeking shopping area. There's a bus stop near by. The closest train station is about 20min walk. Restaurants nearby. A beautiful forest is very close as well.

The room was adequate and overlooked a pleasant groups of gardens (not the hotel's). The breakfast was reasonable, the bar OK. The staff were friendly and helpful. The restaurant for evening meals was closed (I'm told due to the carnival) Free parking limited to 8 or 9 spaces otherwise a stinging 12 euros a night.

I stayed for 4 days in this hotel and my stay was great ! I had an impression that European hotels do not allow early check in. The official check-in timing of the hotel was 3 pm whereas I reached hotel at around 11 AM. Sweet german girls, speaking fluent english present at the front office not only allowed me early check in but also patiently explained me how I can commute in the city and about other good deals the hotel was offering. There was a short circuit power off next night around 1 pm. The staff at night duty came over within 1 minute of calling and corrected everything in 15 minutes. Buffet breakfast had good variety of breads, cereals, yogurts, fruits and vegetables. The hotel is 5 minutes from local train station and 15 minutes walk from Kon Arcade mall. Overall, it was a pleasant stay 👍

Good hotel, in walking distanse from the metro. Clean rooms, very friendly people. Great breakfast. We where there with the Christmas market, a very good time to be there. Because the hotel is not in the middle of the center its very quitte. And the metro is in walking distance, you are in the center in 10 minutes.

There is nothing inherently wrong with the Best Western Koeln - except for the fact that it is not as close as it could be to the city centre. I found myself here as there was limited availability elsewhere on my chosen date. However, if you need to be on business in the local area then it would be a perfectly reasonable option. The staff are friendly and efficient - an iron appeared at my room within moments of being requested. I was upgraded to a suite which was bigger than my flat at home, and this was clean and comfortable. There was coffee-making facilities and the wifi worked reliably. A voucher for a drink from the bar was a nice touch. I did notice the noise of the railway line - I came too in a drowsy state half way through the night and did wonder what was going on. I ate in the restaurant on my first night and the food was perfectly fine, as was breakfast the next day. The usual German hotel options and not too outrageous at EUR15 pre-booked. All in all the hotel is fine for what it is and where it is - just don't expect to be in the shadow of the cathedral. That is a 15 minute / EUR20 taxi ride away.

AT first sight this is a good hotel. Well appointed room and bathroom, comfortable bed and good sized flat screen tv. Very good wifi, was able to work here all afternoon on day of arrival. Breakfast very good and plenty of excellent choice. Unfortunately the location is not great. It's within 100m of a railway bridge/station and seems to be directly under a flight path. When I checked in mid afternoon I was told I'd been put in a "quiet" room. 12 hours later at 3.30am, after hearing a number of trains and several planes, I thought to myself "if this is a quiet room, what must a noisy room be like ??!!". However - it is less than a 5 minute walk away from the Suenner Keller, Colognes oldest brewery, where the beer is excellent, and so is the food !!

Bennoplatz 2 Cologne NW

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour business center
  • 24-hour front desk

Located in Hoehenberg, Best Western Hotel Koeln is within a few miles (5 km) of popular sights such as Wallraf-Richartz-Museum and City Hall. This 92-room, 4-star hotel has conveniences like free in-room WiFi, a 24-hour business center, and a conference center. Alter Markt and Great St. Martin Church are also near this Cologne hotel.


This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, breakfast is available for a fee each morning from 6:30 AM to 10:30 AM.


All 92 soundproofed rooms feature coffee makers, free newspapers, and phones. 32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport pillow menus. Rooms also include desks.

Property features

Guests of Best Western Hotel Koeln enjoy access to free WiFi in public areas, a conference center, and a 24-hour business center. If you drive, self parking is EUR 12 per day, or you can take advantage of the shuttle from the airport to the hotel (available 24 hours) for EUR 25 per vehicle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include coffee/tea in a common area, a library, and express check-in.

Room options

Standard Room, 1 Queen Bed

Queen 1 | Sleeps 2

Comfort Room, 2 Single Beds, Garden View

Twin 2 | Sleeps 2

Business Room, 2 Single Beds, Garden View

Twin 2 | Sleeps 2

Business Room, 1 Queen Bed, Garden View

Queen 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

66% of guests recommend this hotel

Total of 190 reviews