Skip to main content
Beginning of main content

Recent guest reviews

When I arrived at the room, there were food crumbs on the floor in front of the sink. It was obviously not swept after the last guest. Also, the TV channel list provided wasn't even close to being correct. The TV remote was also incorrect, and several functions would not work.

The property was located in a convenient place. The desk staff was very helpful, but the cleaning staff was neither consistent or thorough.

The room was really humid but I’m sure that was all the weather. The breakfast wasn’t the best but it was free so I can’t complain much.

Hotel looks nice overall, and the breakfast was hot and tasty. I gave a lower cleanliness rating, because a suit from a previous guest was hanging in my closet. It makes me wonder about the attention to detail when cleaning the rooms.

Things look patched or repaired or in need of repair.

Steve or Steven (the front desk clerk) was so friendly and accommodating. The room which had a king bed was very spacious with a little “living room” nook that we really liked. The bed was very comfortable and everything was clean. The only complaint, and it wasn’t even a big deal, is that the lobby and hallways were extremely hot and humid. Once the room cooled down it was easy to keep cool. We were honestly shocked there were so many options for breakfast and that it was actually very good. The price, staff, and location made this hotel a perfect choice for our weekend stay. Thanks so much.

Nice quite stay, clean, fast check in. Didnt go to the pool but it looked nice

Room had not been swept/vacuumed. Front desk attendant was new, very nice.

Clean, warm, cozy, friendly, and quiet hotel. Has a pool, gym, business center, snack bar, breakfast buffet, and a "free" cookies and coffee. Best place for a business trip.

Regency Park O'Fallon IL

Hotel highlights

  • Free buffet breakfast on weekdays
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located within a mile (2 km) of O'Fallon Family Sports Park, Best Western O'Fallon Hotel is within 3 miles (5 km) of St. Clair Bowl. This 66-room, 3-star hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi.


Dining

Free buffet breakfast is served on weekdays from 6:00 AM to 9:30 AM.


Rooms

All 66 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Free newspapers, free local calls, and safes are also standard.


Property features

Guests staying at Best Western O'Fallon Hotel enjoy an indoor pool, a fitness center, and free WiFi in public areas. Free parking is included with your stay. The 24-hour front desk has staff always at the ready. Additional amenities include a meeting room, a 24-hour business center, and free newspapers.

Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 4

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Guest reviews for Best Western O'Fallon Hotel

Everyone (5) Couples (2) Family (6)
2
Business Business

When I arrived at the room, there were food crumbs on the floor in front of the sink. It was obviously not swept after the last guest. Also, the TV channel list provided wasn't even close to being correct. The TV remote was also incorrect, and several functions would not work.

By , from Bloomington on Feb 29, 2020

Review comment responded on Feb 29, 2020

We apologize for the shape of your room. As for the TV channels we have not received our updated channel list from our provider. We are sorry for the inconvenience.

5
Everyone

By on Sep 30, 2019

Review comment responded on Oct 3, 2019

Thank you

3
Partner Couples Business Business

The property was located in a convenient place. The desk staff was very helpful, but the cleaning staff was neither consistent or thorough.

By on Aug 10, 2019

Review comment responded on Aug 11, 2019

To whom this may concern, Thank your for completing the survey about your recent stay with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using your feedback you gave to make improvements to ensure that we offer a better experience for you and other guests in the future. Thanks, Penny

2
Family Business Business

The room was really humid but I’m sure that was all the weather. The breakfast wasn’t the best but it was free so I can’t complain much.

By on Jul 20, 2019

Review comment responded on Jul 21, 2019

To whom this may concern, Thank you for completing the survey about your recent stay with us. On behalf of the entire team, I would like to apologize for not exceeding your expectations and we will work hard to make it a better experience for you and other guests in the future. Thanks, Penny

4
Business Business

Hotel looks nice overall, and the breakfast was hot and tasty. I gave a lower cleanliness rating, because a suit from a previous guest was hanging in my closet. It makes me wonder about the attention to detail when cleaning the rooms.

By on Jul 18, 2019

Review comment responded on Jul 18, 2019

To whom this may concern, Thank you for completing the survey about recent stay with us. Your business is very important to us and we value your feedback about what you liked about your stay and how we can improve.You are helping us deliver a superior experience for you and other guests in the future. We hope to see you soon. Thanks, Penny

3
Family Family

Things look patched or repaired or in need of repair.

By on Jun 1, 2019

Review comment responded on Jun 2, 2019

To whom this may concern, Thank you for completing the survey about your recent stay with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We value your feedback and will work on the things that you didn't like about your stay. We just recently remodeled. We hope to see you again. Thanks, Penny

4
Partner Couples Family

Steve or Steven (the front desk clerk) was so friendly and accommodating. The room which had a king bed was very spacious with a little “living room” nook that we really liked. The bed was very comfortable and everything was clean. The only complaint, and it wasn’t even a big deal, is that the lobby and hallways were extremely hot and humid. Once the room cooled down it was easy to keep cool. We were honestly shocked there were so many options for breakfast and that it was actually very good. The price, staff, and location made this hotel a perfect choice for our weekend stay. Thanks so much.

By on May 22, 2019

Review comment responded on May 22, 2019

To whom this may concern, Thank you for completing the survey about your recent stay with us. Your business is very important to us and we value your feedback about what you liked about your stay and the improvements that we need to work on. Your feedback also helps us to be superior towards you and other guests in the future. We hope to see you soon. Thanks, Penny

5
Family

Nice quite stay, clean, fast check in. Didnt go to the pool but it looked nice

By on May 18, 2019

Review comment responded on May 22, 2019

To whom this may concern, Thank you for completing the survey about your recent stay with us. Your business is very important to us and we value your feedback by telling us what you liked about your stay and how we can improve. You are helping us deliver a superior experience for you and other guests in the future. We would like to see you again soon. Thanks, Penny

5
Everyone

By on Apr 27, 2019

Review comment responded on May 3, 2019

Thank you for taking the time for completing the survey about your recent stay with us. Your business is very important to us and we value your feedback about what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to seeing you again. Thanks, Penny

5
Everyone

By on Apr 26, 2019

Review comment responded on May 3, 2019

Thank you for completing the survey about your recent stay with us. Your business is very important to us and we value your feedback of what you liked about your stay and how we can improve. You are helping us deliver a superior experience for you and other guest in the future. We look forward to seeing you again. Thanks, Penny

Best Western O'Fallon Hotel

116 Regency Park, O'Fallon, IL 62269
url importing https://www.orbitz.com/Collinsville-Hotels-Best-Western-O'Fallon-Hotel.h42017-p2.Hotel-Reviews