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Best Western Hotel Ceballos

3.5 out of 5.0

Recent guest reviews

We've been driving through out Mexico for 12 weeks now, we decided to try Colima for Christmas, as it was between where we were, Zihuatanajo and where we were invited to for New year's, Manzanillo. The choice could not have been better. We booked here for 6 nights, we were in a comfy and very quiet room for the first few nights, the for.t desk offered to move us to a room overlooking the central plaza for our remaining nights. This room also comfy gave us a great little balcony to watch the crowds nd enjoy the ambience of the square. Loved it. Add in top linens, professional and friendly staff, a clean and comfy pool that was rarely used by others and great restaurants in and around the hotel and it was a. Exceptional stay. We highly recommend.

We were made to feel special by everyone on staff at this beautiful, historic hotel. We were presented with a cold non-alcohol drink made from 3 local juices (grapefruit, orange & pineapple), escorted to our room & informed of the hotel amenities by Alex, who spoke perfect English. He was so helpful & more than willing to answer our many questions about the sites to see in Colima, food, history - he knew his city and was proud of what it had to offer. He noticed our interest in clothing from the hotel shop and invited us to take anything that interested us to our hotel room to try on - like I said, we were treated like Royalty! We took him up on his offer and so enjoyed our shopping spree without leaving our hotel room. But we did continue to shop in the many stores on the street right beside the hotel and we toured several historic buildings also right by the hotel. The town square (park) is right across the street and numerous cafes along the streets around the square. The hotel buffet breakfast is so worthwhile - cold breakfast items, personalized hot breakfast items cooked by a chef in front of you, as well as Mexican dishes to try. We were allowed to leave our vehicle in their secure parking lot the whole day after checking out, so that we could continue to explore the area. This parking lot was dead easy to find by the way. We just had to drive around the block and watch for the Best Western Parking Lot sign. The hotel has a pool but we didn't use it. There are comfortable seating areas sprinkled throughout the hotel where one can sit quietly to read or snooze. You get a feeling of old world architecture with high ceilings, rooms and hallways along the outer edges creating a centre square where the breakfast is now served. Our room was clean and comfortable with french doors opening onto a small one foot balcony overlooking the square. As others have stated, if you go to bed early, you need to wear ear plugs but if you choose to experience a later dining hour like the Mexicans, you will be in sync and be retiring to bed at the same time with no need for those ear plugs. This was a wonderful hotel and I highly recommend it to anyone wanting to explore central Colima.

I had An accident with a broken glass because a not clean room , also I had an issue with the air conditioner and with the noise Terrible choice I’ll never come back there Also the manager didn’t put attention on the problems , very disappointed I want my money back

Couldn´t be more central or historical....stay here if you´re visiting the capital. Old-time hotel kept up well. Some inner-rooms on hallway a bit dark, but all in fine condition. Corridors that open out on to main-square view. Good gift shop, pool, parking entrance on street behind hotel connects to hotel. Pleasant staff. One elderly woman at desk had far-better suggestions than the tourism office did. Outside/inside restaurand with local dishes. Ice-cream/popsicle/ice-lolly shop a few doors away under the arcade. Cathedral, town hall, regional museum just steps away. University pinacoteca a block away. Pleasant stay.

Tour greeted with a nice cold local drink while you check in great customer service air condition Lobby they walk you to your room they show you to your room our room was amazing large room with flat screen tv small fridge king size bed balcony with a street view. One of the issues we have while staying at hotels in Mexico is there Plumbing No such issues here pressure was good hot water was great air conditioner work perfect great location right in the heart of downtown safe to walk at night Definitely stay there again.

Exceptional service. Many staff members speak English and will assist with any questions concerns you may have. The restaurants were amazing.... food was delicious so much so that my teenagers always wanted to eat there. Location is fantastic with shopping right there and entertainment in the gazebo in the park in front of the hotel. I lived in Colima for 3 years and always wanted to stay at this hotel. It met my expectations!! The only issue we found was that the beds are very hard/firm... however it did not keep us from having a great night sleep. Rooms were clean and staff was very professional and friendly. I do not hesitate in recommending this hotel as we not only felt safe but were treated like royalty!

I was very excited about my trip to Colima and was looking forward to staying at Hotel Ceballos. I booked a king suite and the room was beautiful - I stayed for 3 nights. Unfortunately I was expecting a safe in the room as that was part of the room's description on the hotel's website, so I ended up lugging my laptop and iPad around with me whenever I left the room. I would knock of 1/2 of a star for this, but I was okay with not having a safe as it helped me to burn a few extra calories while I was out and about. There was always something going on in the main square across from the hotel which created a great vibe day and night. It was a pleasure to see happy people enjoying themselves and hearing laughter from all ages. Although my hometown is nothing like this, I felt at home here. The hotel's service was excellent with a friendly staff. The bed was comfortable and the room spacious. It was also great having a mini fridge in the room for leftovers and to have cold beverages on hand. The air conditioner worked well. Do not worry if you do not speak Spanish. My Spanish is not fabulous, but the hotel was always very accommodating and had someone who spoke English just literally a bell ring away. Even the guests were friendly and helpful with translations. I think there is just something so friendly in the air there. :o) When it was time to check out, I really did not want to leave. The people of Colima are warm and friendly and always make you feel at home. I look forward to returning and will stay at Hotel Ceballos again.

One of the reasons I stayed at this hotel was because there good reviews about their internet connection. I told the receptionist when I was at the lobby if the connection will be better in the room and she said that she was going to turn off the router and turn it back on. When I was in the room the signal was even weaker.

Personnel was very nice. The breakfast buffet was really good. The rooms were very nice. The hotel was close to everything. I thought it was a bit too expensive though. But over all it was a very good experience.

Good location, awesome staff, very friendly and helpful. The only thing it's close to a church so every morning you will hear the church bells without a doubt, but other than that loved the hotel. Two 👍 up

Portal Medellin No. 12 Colima COL

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Best Western Hotel Ceballos places you next to Colima Cathedral and Liberty Square. This 54-room, 3.5-star hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi. It's in central Colima and also a short walk from Government Palace and Colima Regional History Museum.


Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 8 AM to noon.


All 54 recently renovated accommodations feature sitting areas. Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Coffee makers, free bottled water, and phones are other standard amenities.

Property features

Best Western Hotel Ceballos features an outdoor pool, a children's pool, and a fitness center. There's free parking and a free airport shuttle. The front desk is staffed 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a rooftop terrace, free WiFi in public areas, and 5 meeting rooms.

Reviews from Trip Advisor

Trip Advisor aggregated rating

78% of guests recommend this hotel

Total of 169 reviews