orbitz

Reviews

3.5 / 5Good
96 reviews

Your dates need to occur after 2020-01-20. Try updating your dates to see prices for your trip.

    3.5
    5 - Excellent
    24
    4 - Good
    32
    3 - Okay
    18
    2 - Mediocre
    14
    1 - Poor
    8
    3.7
    Cleanliness
    3.9
    Service and Staff
    3.3
    Amenities
    3.3
    Property condition

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 1 night in Jan 2020

    2/5

    • Disliked: Cleanliness, property conditions & facilities

    Uncomfortable

    I was traveling alone with my dog and was put in the very back of the building, there were old fridges, microwaves and other stuff dumped across from my room. The sink in the room was not attached to the wall. One night I sat in the front of the hotel because there were unsavory men hanging around and I didn't want them to know what room I was in! then about midnight a man half pulled up in a truck outside my room but then couldn't figure out how to reverse and use the headlights, looked like he was drunk. There was no reason for him to be there, there was only 1 room besides mine and the road was a deadend. Others staying there looked like homeless people. Not a place I would consider again, I did not feel comfortable. Nice that these people have somewhere they can afford and keep warm though.

    Stayed 2 nights in Jan 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, room comfort

    Stayed 7 nights in Dec 2019

    3/5

    • Disliked: Cleanliness

    Stayed 1 night in Dec 2019

    2/5

    • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Poor service, run down, reservation not honored.

    After reading so many positive reviews we thought this would be a good choice for our one night stay near Clearlake. Unfortunately this was not the case. When we arrived the host was not able to find our reservation, but then found the paperwork when I pulled out the confirmation with my phone. We reserved a king size bed and when we got to our room it was a very worn full size bed, definitely not comfortable for two adults. The host came back to our room and told me the reservation was declined when he ran it. I showed him my phone which confirmed it was paid in full. He made me call hotels.com and still had trouble getting the booking to go through, even though he had the paperwork with our reservation. Hotels.com gave him their confirmation code. When I showed him I had reserved a king size bed he told me he didn't have any, and blamed Hotels.com. He offered to cancel the reservation and refund me, even though he still claimed he hadn't received payment from Hotels.com. It was nearly 10:00 at night and it was too late to start searching for another hotel. I checked online and they had a room available with two queen size beds, but was not offered it. Our room was small with stairs leading to a porch. There was a rug on in front of the door that covered a sunken board, which was a trip hazard. Our room was fairly clean, but there was mold in the shower and the shower walls were filthy, appeared to be ground in dirt. We definitely do not recommend this location.

    Stayed 1 night in Dec 2019

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