- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service, run down, reservation not honored.
After reading so many positive reviews we thought this would be a good choice for our one night stay near Clearlake. Unfortunately this was not the case. When we arrived the host was not able to find our reservation, but then found the paperwork when I pulled out the confirmation with my phone. We reserved a king size bed and when we got to our room it was a very worn full size bed, definitely not comfortable for two adults. The host came back to our room and told me the reservation was declined when he ran it. I showed him my phone which confirmed it was paid in full. He made me call hotels.com and still had trouble getting the booking to go through, even though he had the paperwork with our reservation. Hotels.com gave him their confirmation code. When I showed him I had reserved a king size bed he told me he didn't have any, and blamed Hotels.com. He offered to cancel the reservation and refund me, even though he still claimed he hadn't received payment from Hotels.com. It was nearly 10:00 at night and it was too late to start searching for another hotel. I checked online and they had a room available with two queen size beds, but was not offered it. Our room was small with stairs leading to a porch. There was a rug on in front of the door that covered a sunken board, which was a trip hazard. Our room was fairly clean, but there was mold in the shower and the shower walls were filthy, appeared to be ground in dirt. We definitely do not recommend this location.