- Liked: Cleanliness, amenities, property conditions & facilities
The room looked/felt newer and clean compared to other hotels from same chain. The pool area was small and not too exciting compared to other hotels, but my kids still had fun so no big deal. The dining room was small but clean. My initial first impression while checking in was not as satisfactory as I inquired about my rewards program and the check in personnel was not as nice in my opinion. I believe she could have delivered the message in a nicer way. I pointed out a similiar question I had at a different location of the same hotel chain and how they had resolved my concern and she mentioned that the other hotel had done incorrectly and they "needed more training"...in my opinion, she is the one that needed more training in customer service. I really only stayed here because weather conditions forced me to, otherwise I would have rather driven the extra hour to the other hotel located in Hermitage.