The staff and lobby experience was very warm. The room service food quality and timeliness was stellar. HOWEVER, the true treat at this hotel are the rooms! The lighting was eclectic, the chaise unique, the lime green doors that enclosed the separate toilet and shower rooms, were all delightful ...
How many hotels feed you breakfast, dinner and 3 free cocktails everday of your stay!?! Not too many I think. Beds were very comfortable, the pool and spa were great and well heated. Very friendly staff. We will be back!!
I reserved a room for 4 nights and tried to cancel my reservation 4 days prior to occupying it. With that much advance, I thought I might be charged for 1 night not for 4 nights. The Orbitz representative tried to intervene with the motel on my behalf. He was unsuccessful and apologized. A winter storm ravaged the lower Midwest, and, I imagine, many people’s travel plans were changed as mine were. I am surprised that a company with a good reputation, as Best Western has, would treat customers so poorly!
The hotel has recently been remodeled and looks great.
Hotel staff were very friendly. The hotel itself seems a bit worn, perhaps because of its location, but I felt that the main hallways leading to the elevators, in particular need to be refreshed.
Great hotel it’s very clean and accommodating. Close to BJCC where I was attending a concert. My stay would have been perfect if there had not been an alarm at 4:15 AM. The alarm went off and there was an announcement to remain calm and trained employees were checking it out. I got up and prepared to leave. There was never an announcement that there was no danger I was up for the day by then. Not happy with the wake up call.
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