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Pacific Palms Resort

4.0 out of 5.0

Recent guest reviews

This was an amazing experience the hotel is beautiful the staff super friendly and helpful

Honestly I was not expecting much. Just a night away from home due to a far away party. Although we did not get the corner room facing the golf course that they offer us for $15 more. The view in our room was still gorgeous. The only down size is that for the price they should include the breakfast. But besides that I would recommend this place to anybody

WORST EXPERIENCE EVER!!! Starting off by checking in and telling me since I booked through orbitz I'm not guaranteed a room??!! How am I not guaranteed a room? I purchased a room!! I should be guaranteed a room! I had bought a room with a king size bed instead they tell me they didn't have any more king size beds and they only had a two bed room??!! Front desk still has the decency to tell me if I still want to stay?! Ugh HELLO yes I do it's 11:30pm and I'm not going to be looking around the city to see what else I can find but I expect to sleep in a king size bed with my husband not separately or try to squeeze in one small bed! Also the bed was horrible you can literally feel the springs on your back. Was supposed to relax instead i was more stressed out then when I first arrived there. Bathroom didn't have hot water! The light fixture wasn't working! Pool was dirty with Tree branches everywhere in the water u can feel them in your body when swimming! Customer service sucks! Left my car key in the room I called back and the front desk tells me they didn't find anything and the room is already checked out??! What do you mean?? I need my car key?!!! To call back tomorrow during check out time to see if it's been reported?!! Are you freaking serious? The key was a loaners key I can't just wait!!! I know where exactly the key is too?! They don't even try to help you or make you feel at somewhat peace!! Horrible experience.

Very responsive to my inquiries; staff are friendly;

Clean nice hotel friendly staff - Need to work on A/C as I makes a annoying squeeking noise

The hotel room I stayed was right above a central AC unit area. The equipment noise level was troubling.

The hotel was very nice, staff was excellent and very helpful, definitely would book again with them!

Room was cramped view was good but not enough space to move around comfortably.

This hotel has nice landscaping, nice interior and nice staff. Our room had great view of the city and the pool. However the guest rooms are equipped like decades ago.

Hotel needs to update with technology and provide a faster Internet Service.

When checking in front desk they have very rude customer service, other than that everything was great.

Just crappy overall experience I will neve. Come back here

Definitely going back and recommending to friends and family. Beautiful and excellent service.

The hotels location is very great. It has convenient parking, Golf field, pool and Jim. But the too is so small, not comparable to other four star hotels. But over all, I liked it. I would go back again.

It is a good hotel around this area. Nice view, good location,excellant food & facilities!

Room was nice and clean. Only thing that seemed dated was the comforter which we just placed on the floor. Room had nice view of the golf course and the swimming pool area was relaxing. The receptionist was nice enough to let us check-in around noon. The Hotel is located close enough to the freeway and was easy to find using GPS. I would stay here again. One thing that I wasn't very happy with is the fact that our room keys did not work the second day. But the hotel staff was nice enough to come up to our floor and bring us replacement keys. I had to make the call from the hallway phone and it took a few minutes for the staff to arrive and verify my name and room number.

Great service for a quick getaway for the weekend. Very good service and Facilities. Bathroom small otherwise everything else is great.

I like because is a nice hotel and the staff is friendly and is close the te event also is close to the shopping center

I prefer stay in north side of hotel room, but it was not available at the time I checkin. Hope I can book that selection..

The room is very clean. The view of golf area is great, and it is more quite compared to nearby hotels.

1 Industry Hills Pkwy City Of Industry CA

Pacific Palms Resort is located within a few miles (5 km) of Puente Hills Mall and Babe Zaharias Golf Course. This 292-room, 4-star resort has a golf course, a full-service spa, and 2 restaurants. Also close to this City of Industry resort are La Puente City Hall and La Puente City Park.


Dining

This resort is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge. For your convenience, breakfast is available for a fee.


All of Pacific Palms Resort's 292 air-conditioned rooms provide balconies, minibars, and coffee makers. Guests can expect free WiFi and 42-inch LED TVs. Bathrooms have hair dryers, free toiletries, and bathrobes. Free weekday newspapers, safes, and phones are other standard amenities.

Rooms


Guests of Pacific Palms Resort have access to a golf course, a full-service spa, and an outdoor pool. A stay here includes free parking. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa resort include a health club, a spa tub, and a sauna.

Property features

Room options

Executive Room, Mountain View, Executive Level

Full 2 | King 1 | Sleeps 4

Executive Room, City View, Executive Level

Full 2 | King 1 | Sleeps 4

Deluxe Room, City View

Full 2 | King 1 | Sleeps 4

Deluxe Room, Mountain View

Full 2 | King 1 | Sleeps 4

Guest reviews for Pacific Palms Resort

Everyone (17) Couples (47) Business (23) Family (28) Other (5) Friends (5)
5
Everyone

This was an amazing experience the hotel is beautiful the staff super friendly and helpful

By on May 19, 2017

4

a calm escape in the middle of the city

Everyone

Honestly I was not expecting much. Just a night away from home due to a far away party. Although we did not get the corner room facing the golf course that they offer us for $15 more. The view in our room was still gorgeous. The only down size is that for the price they should include the breakfast. But besides that I would recommend this place to anybody

By on May 16, 2017

1

horrible experience

Everyone

WORST EXPERIENCE EVER!!! Starting off by checking in and telling me since I booked through orbitz I'm not guaranteed a room??!! How am I not guaranteed a room? I purchased a room!! I should be guaranteed a room! I had bought a room with a king size bed instead they tell me they didn't have any more king size beds and they only had a two bed room??!! Front desk still has the decency to tell me if I still want to stay?! Ugh HELLO yes I do it's 11:30pm and I'm not going to be looking around the city to see what else I can find but I expect to sleep in a king size bed with my husband not separately or try to squeeze in one small bed! Also the bed was horrible you can literally feel the springs on your back. Was supposed to relax instead i was more stressed out then when I first arrived there. Bathroom didn't have hot water! The light fixture wasn't working! Pool was dirty with Tree branches everywhere in the water u can feel them in your body when swimming! Customer service sucks! Left my car key in the room I called back and the front desk tells me they didn't find anything and the room is already checked out??! What do you mean?? I need my car key?!!! To call back tomorrow during check out time to see if it's been reported?!! Are you freaking serious? The key was a loaners key I can't just wait!!! I know where exactly the key is too?! They don't even try to help you or make you feel at somewhat peace!! Horrible experience.

By on Apr 30, 2017

5
Everyone

Very responsive to my inquiries; staff are friendly;

By on Apr 29, 2017

Review comment responded on May 17, 2017

Thank you so much!

4

hotel

Everyone

Clean nice hotel friendly staff - Need to work on A/C as I makes a annoying squeeking noise

By on Apr 24, 2017

3

wish had a better room

Everyone

The hotel room I stayed was right above a central AC unit area. The equipment noise level was troubling.

By , from San Francisco on Apr 24, 2017

5
Everyone

The hotel was very nice, staff was excellent and very helpful, definitely would book again with them!

By on Apr 19, 2017

3

room size

Everyone

Room was cramped view was good but not enough space to move around comfortably.

By on Apr 17, 2017

4

nice traditional style hotel

Couples

This hotel has nice landscaping, nice interior and nice staff. Our room had great view of the city and the pool. However the guest rooms are equipped like decades ago.

By , from San Francisco on Feb 21, 2017

4

restaurant red is fantastic!

Everyone

Hotel needs to update with technology and provide a faster Internet Service.

By on Dec 18, 2016