Best Western Park Hall Hotel & Leisure Club3.0 out of 5.0
Recent guest reviews
Stayed here for one night and would not have stayed longer. Room was not clean, cigarette burns on furniture and window sills, filthy paintwork, paper thin walls, peeling wallpaper, cobwebs, stained floor, no bath mat, unidentifiable things in the light fitting and to cap it all the fire alarm went off for no apparent reason at 3.30 am. No apology for that or any of the other failings. Without doubt the worse place I have ever stayed.
The accommodation at the Park Hall Express is chalet style and is in need of refurbishment, but, with access to the main hotel facilities it was OK for the one night stop, and convenient for my a.m. Manchester Airport arrival only 40 minutes drive away. I can't grumble about it as the price was only £41 using Topcashback. I did room only as I was eating with my partner further on in our journey so can't comment on breakfast content but thought that £14.95p quoted in room was a bit on the steep sideThe guy in the next chalet and his neighbouring colleagues remarked that the bar prices were a bit high as well....but I didn't imbibe so can't verify. If it's a clean room for the night that your after with a good bed a shower and fine towels. you'll sleep well enough here as what you pay for is what you'll get! As I said it's a bit tired but I'd use it again for the purpose if I was again trvelling on my own...............it's not were I would choose to stay if accompanied by my partner!
Hotel was clean and tidy and obviously well maintained. But the building and a lot of the amenities were clearly quite old and starting to show a lot of wear, including the bare concrete at the bottom of the swimming pool that was coming up in lumps. The staff were all pleasant and friendly, but clearly weren't interested in providing help to the guests. It seemed that every request was a grudging burden. Possibly that's because I only actually saw 3 staff in the entire hotel during my stay, so they seemed rather overworked. The entire complex seemed a little bit Fawlty Towers to be honest. The house restaurant was of a good standard, food tasted lovely and was well presented.
We stayed here a couple of years back and had a lovely stay. However, last week was a different story altogether. When we arrived to check in there seemed to be a lot of confusion going on at the desk. The receptionist was loudly discussing who should be in what room and naming the guests very openly. When we (eventually) came forward to the desk the receptionist said that the place was "a shambles" and that she had no idea what was going on. Not particularly professional. Although we would have preferred a room in the hotel we were allocated a chalet in the village. This wasn't too much of an issue as it was close to the leisure centre. The room was adequate but very tired and not particularly clean. The carpet had an iron burn and a number of questionable stains. Our first night was ok, but that may have been because we were exhausted after a night flight and an early start. My husband went to work the next morning whilst I stayed at the hotel with our daughter. We had a nice lunch in the bar (the vegetable soup is really good, as are the sandwiches) and the staff were very friendly and helpful. I also popped into the beauty salon to enquire about a nail repair and they accommodated very quickly. The beauty therapist was chatty and friendly and had a lengthy discussion with our 10 year old about Little Mix! However, by the time my husband arrived back from work in the late afternoon housekeeping had still not been round. They showed up as we were preparing to go for a swim. Rather than observing that we were leaving the room and taking the opportunity to make the room up and put clean towels in, they asked if we needed anything, handed us towels and toilet roll, with one of the staff declaring that she was "ready for a drink". They did not even set foot in the room. The pool was very busy with swimming lessons so we didn't stay for long. It was hard to relax in the jacuzzi with small children jumping in and out of it to be honest. Following our quick dip we had something to eat in the bar. Again, the staff were friendly and helpful and the food was good, although my husband could have done without wearing his glass of wine and a portion of chips which the waitress managed to knock over him. She did, however, apologise and rectify the situation quickly with a replacement glass of wine and a fresh portion of fries. Onto our sleep. This went well until around 3.30am when the fire alarm went off. These things happen, that's ok. We quickly got dressed and followed the procedure that was framed on the wall. We made our way to the fire assembly point in the village car park and waited. And waited. And waited. No other guests appeared and no staff member showed up either. After 15 minute wait with a shivering 10 year old I called reception to find out what was going on. Someone came round and advised that it was all clear and we could go back inside. Not sure how long we would have been waiting had I not made the call. I'm also pretty sure that there was a serious breach of health and safety protocol but I'll leave that for the hotel to investigate. We all went out the next day and returned to find out room made up on this occasion. However, just before 5pm a group of 6 lads took it upon themselves to park themselves on the bench outside our room and crack open a couple of cases of beer. This was followed by loud chatter and a lot of swearing, to the point that we turned our television up so that our daughter didn't have to hear it. We went away to the pool (much quieter that day, it's a very nice facility) and mentioned the lads to the receptionist there. He told us that the rooms were nothing to do with him. We asked if he could give main reception a call to give them the heads up. He said that he would but looked at us like we were a couple of old moans and I am inclined to believe that he didn't bother making the call. On returning to the room around an hour later the lads had fired up a BBQ (!!!) and were well on their way to being fully oiled. The swearing and shouting was ongoing and we got back out of the room quickly to get something to eat. By the time we got back from the bar there was food being thrown about and music playing. We got our daughter organised for bed and I, politely, asked them to move on so that she could get to sleep (around 9pm). They turned the music off but continued their "party". At around 9.30pm the singing started so I made my way to reception in order to get something done. The receptionist barely let me get a word out before contacting the Duty Manager on the radio. She took zero interest in what I was saying and clearly decided that my concerns were above her paygrade. John arrived and I explained the issue to him, pointing out that we were staying at a hotel not a holiday park. He said that he would come round and get the lads moved on. He did come round, we heard the beers getting put away and we hoped that was the end of it. But no, they continued to sit finishing their drinks, swearing, shouting etc. By 10pm my husband had had enough. He went to reception and spoke to John, who advised that he had dealt with it. My husband was quick to point out that he had clearly not dealt with anything as they were still there, and that if they didn't go, we would. John came back round, however it had started raining so the lads had taken their party inside. Things settled at around 11pm, once the lads were done banging doors and shouting in the next room. Wired and stressed after the evening's activities we didn't sleep well and at 6.30am suffered the wrath of the lads who were clearly making a point of banging every door in their room, followed by driving down the lane and beeping their car horn behind our chalet. On check out we relayed all of this information to Francesca, who looked suitably shocked at the fact that there had been a BBQ going on and apologised for our experience. She made reasonable amendments to our bill and advised that the group would be banned from further stays (I'm not convinced). Overall our stay was shocking. Whilst the behaviour of our neighbours was not the hotel's fault, the management of the situation was far from adequate, and the other shortcomings I have described made what was supposed to be a relaxed few days into a total nightmare. It's a shame because it's a beautiful location with great facilities. Unfortunately the lack of professionalism really let's the place down.
The hotel is set in the grounds of what was the Camelot theme park which has subsequently closed. The drive into the hotel is pleasant with a lake to your right. To the rear of the hotel their is chalet type accommodation which I have only used once and probably will not use again. The main hotel has a nice modern reception with very friendly staff who are always positive and helpful. The bar food is standard not exceptional and the bar area is well proportioned with a covered seating area for those warmer days. The pool is nice and often empty. The main hotel rooms vary and to be honest are a little tired. However that said they are comfortable and clean. Free wifi is available but weak on the 2nd floor. There are also rooms where there is a constant noise from the fans so these need to be avoided. One design fault is the bathroom as reaching round the shower screen whilst trying to avoid standing in the toilet to turn on the shower is an interesting start to the day. Breakfast is plentiful and good quality. The hotel is mostly used by business people and I must stress is good value for money. Would I stay there again? Yes for business definitely. For pleasure......less likely.
We stayed here for one night as it was handy on a London to north of Scotland trip. The main hotel appeared very modern and smart but "the village" is ageing a bit but was still tidy. Our room in "the village" was functional and clean but our bed was very soft and I think the mattress really needed replacing. The staff were very friendly and helpful and the food (we had dinner and breakfast) was excellent - but they need to invest in Earl Grey tea. The one gripe I have is that the village car park felt very exposed and did not feel very secure. Overall, it was relatively cheap but the village needs modernising.
Booked through Best Western for three nights had a call saying would you like an upgrade naturally said yes. Room given in main hotel was adequate no frills very clean everything worked if this was an upgrade we feel we would have been disappointed after a frosty reception on arrival expect the lone girl on reception was over worked as she was extremely busy but very unhelpful. This was the opposite of Clara? in the restaurant who went to great pains to explain where and what all the local restaurants had to offer. We had not booked in advance and spare places were at much later times. It was great to see that Clara was on next day she was organised and her and Christine acted as a superb team in an extremely busy service table clearing and cleaning was clinic the two directing all the other staff running an extremely efficient restaurant keeping the buffet stocked which was beautifully cooked my porridge and poached eggs were tops excellent. Next morning Christine was busy keeping the buffet up to speck the girl in charge of the restaurant was not as good as the day before but Christine kept it up to speed once again my porridge and poached eggs were cooked well not easy to poach an egg to perfection. The pool and spa facilities were excellent and large in my opinion underused staffed by excellent knowledgeable staff. We had a great week end and would certainly roeturn
We booked a hen party here for August at one of the events evening and paid in full. Then I rang up couple weeks later and added a few more people on which the staff said no problem. Unfortunately when I rang up they failed to mentioned that they event was being cancelled. A couple Of days later I got a phone call saying the event had been cancelled due to low numbers. This is now left us stuck without a hen do as it's only a Month until the hen party and we are struggling to find an alternative. Although we know it's not the the staffs fault and they was really friendly and helpful, we can't help but be very disappointed in park hall. We certainly Won't be booking another event here at the risk of it being cancelled again. The event is also still advertised on the website despite being cancelled. We was looking forward to the evening but now we are still left searching. Think twice before booking.
Spent a couple of nights here and found it to be very good! Close enough to get to Chorley and the surrounding area without needing to drive for miles, but with a nice quiet location. Breakfast was just about average on the first day and much better in the second. Easy to walk to the pub, Too!
I stayed the night at Parkhall Hotel and felt slightly worried after reading some of the previous reviews. I didn't need to. I thought it was really good. The room was excellent. Really clean with lovely big, soft towels, a comfaortable bed and plenty of plug sockets. There was plenty of coffee, tea and milk in the room as well. For me a welcome extra as I usually have to ask for some more. Check in was quick and efficient and the food I had was good. The young girl behind the bar was friendly and very efficient and, over all, the prices for wine wasn't bad at all. My only teeny, tiny negative comment is the tea and coffee at breakfast time. They came in sort of flasks and the tea was always stewed. A machine might be the answer as, for the price I paid for the room, I couldn't expect waiter service at breakfast. I would like to go back to the hotel to try one of their dinner dances. There were lots to choose from.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Charnock Richard, Best Western Park Hall Hotel & Leisure Club is within a 15-minute drive of Worthington Lakes Country Park and Botany Bay Mill Shopping Centre. This 140-room, 3-star hotel welcomes business and leisure travelers with 2 indoor pools, a full-service spa, and a restaurant. Wigan Pier and DW Stadium are also within a 20-minute drive.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, breakfast is available for a fee.
All of Best Western Park Hall Hotel & Leisure Club's 140 heated rooms provide coffee makers, free local calls, and ironing boards. Guests can enjoy TVs and stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. In-room massages are available, and rooms also include desks.
Guests of Best Western Park Hall Hotel & Leisure Club have access to a full-service spa, 2 indoor pools, and a children's pool. A stay here includes free parking. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this spa hotel include a fitness center, a spa tub, and a sauna.
Reviews from Trip Advisor
59% of guests recommend this hotelTotal of 958 reviews