Holiday Inn North Chongqing4.0 out of 5.0
Recent guest reviews
We stayed here a night en route to another city in this province. This is a large hotel. Our 21st story room smelled like cigarettes which unfortunately is an issue in China. Bed was typical Chinese with comfortable pillows. The carpeting is tired and dirty and the pool area could use some upgrading. The English spoken was adequate to suit our needs. Breakfast was very diverse with lots of Western choices and good coffee. The area is local and we had a fun adventure getting something to eat.
I stayed in this hotel two times during my visit to Chongqing. The hotel is decent and surrounded by residential building / apartments and local shops. The local shops are definitely not for those who dont speak or read any Mandarin. The hotel itself is well maintained, lobby is decent and the cleanliness is also acceptable. Unfortunately, the service was not what you would expect when you stay in a hotel which is under IHG chain group. Staffs dont speak adequate English and when one of the staff try to explain things with their poor English but I dont understand, I saw her showing a very unpleasant body language and start to sigh quite a lot. The room in the hotel has a good size, bed is comfortable and the shower is also good. The only problem is that the room is quite dark as I think the light in the room is not bright enough and the AC is not cold enough. Breakfast is okay but a warmer service from the waitress will be very much appreciated. And of course, if they speak English. Room service was awful to the extend that it is unacceptable. This happened on my second stay. It was around 21:00 when I ordered pizza from room service menu. I had to wait 30 minutes until the pizza came (it is okay because the menu already inform you about the delivery time). What become the problem is that the pizza brought to my room is still raw!!I I called the customer service again and they pass the phone many times until I reached the Duty Manager (I think). He came to my room but he doesnt speak English too. I showed him the raw pizza and he took few pictures of the pizza. Made few calls in my room and did nothing to solve the issue and it takes quite a while too. It happen for about 10 minutes until the Guest Service Manager came to my room. The first thing the GSM said was 'oh, it's you sir!' (she was the person checking me in). I never know that 'oh, it's you sir!' is the correct way to address your angry guest. She explained to me that the chef in the hotel is new and he cannot make pizza (as if I care). I told her that a local store near by the hotel is also selling pasta and I bet they can make a better pizza and she replied 'maybe they are professional and we are not'. She then advised me to choose other dish from the menu and it will be better if it is local dish. I ended up choosing the Yangchow fried rice (which honestly also taste bad) and the hotel refund my money for the pizza and gave the fried rice for free. They tried to resolve the issue but still it is not good enough. Very disappointed with the service and I will think twice if I must stay here again.
OK location, hotel seems to be clean and nice, all standard holiday Inn. My problem is with front desk staff: AC wasn't on in my room, so it became hot during the day. I asked why. They sent an engineer. Engineer said he can't fix anything, since the outside temp is lower, AC won't kick in. He gave us a window unit. At night, window unit was really loud so we couldn't sleep. Then the room became really hot early in the morning. I found out the connection to the outside has been broken off and hot air was coming back to the room. I called front desk next morning, asking them to either switch us to another room, or turn on central AC. Front desk said he wasn't sure whether the AC was even on. I came back that evening, didn't hear back from anyone about AC or changing rooms. It became really cool outside so temperate wasn't a concern any more, but since it was raining with no AC, room was damp. I was going to give this hotel a 3-4 star, but later I moved to holiday inn express in Chengdu that has the same AC problem, but their front desk fixed it right away, and followed up with a phone call. Based on this comparison, Holiday Inn Chongqing North front desk staff is subpar.
A good middle range hotel with excellent facilities. Nice reception, very helpfull, good rooms, bathrooms. Pool was a bit cold but no problem for me. They helped me when I had left my bankcard in the ATM. Perfect service.
As the name suggests, this hotel is located away from the centre of Chongqing, however the brightly lit downtown area is only short and inexpensive taxi ride away. The building is high-rise, and my room on the 23rd floor provided expansive and interesting views over the tall buildings, parks and roof-gardens of Chongqing. I would describe the accommodation as 'good intermediate executive', providing a large moderately comfortable bed, wardrobe with plenty of space, and a clean well equipped and lit bathroom with plenty of toiletries. The shower was a separate cubicle, had plenty of hot water and good pressure. A choice of soft or firm pillows on the bed, with further options available by request, was a nice touch. The built-in desk / sideboard served it's purpose, and wired or wifi internet was fairly quick. There were tea/coffee making facilities in the chinese style, and the provision of an iron and ironing board enabled me to present myself smartly for an evening dinner. In short, there was just about everything you could want in the room, without it being in any way exceptional. I decided to make use of the swimming pool on the 5th floor. I managed to sign in and obtain a towel from the lady on the front desk of the pool/gym area - not the 'work of a moment' as no English was spoken whatsoever, and sign language also proved to be somewhat difficult... Once I found the clean and modern changing room, I made my way to the fairly large indoor pool and found I was the only person in sight, just fine, so I had a lovely relaxing swim, followed by a sauna - altogether very refreshing. The steam room appeared inoperative, and I fear that even my best sign language may not have been sufficient to have had it switched on, so I decided not to bother. The gym area above the pool looked well equipped, although I am no expert... Having been entertained to dinner in town, I slept well, and so on to breakfast... The buffet breakfast (included in the rate) was offered in a dining area adjacent to the lobby, which was not busy, light and airy. Both asian and western dishes were offered, and as usual I concentrated on the latter. The selection of fruits - melon, watermelon, apple, pineapple etc. was fresh and well presented, and the yoghurt I chose was delicious. Coffee was self service, fresh and hot, no problem. The bacon and other cooked items were, well, there... lukewarm as usual and nothing to write home about, so I won't ! The toaster worked well and provided perfect toast, and I found some tasty marmalade, so ultimately the Englishman was happy... Surrounding the hotel are various local stalls and shops, so there is plenty of interest to see if you decide to go for a wander about. There are also quite a few 'hotpot' restaurants in the area, this being the local speciality that one apparently simply has to try when in Chongqing - beware those with less than cast iron constitutions, it's spicy! In summary, the hotel does a perfectly adequate job, fairly well, and in my experience has a better than average indoor pool. It's a Holiday Inn - it is what it is...
Location is a plus. Near hotpot restaurants & convenience stores, & other local vendors. Room is okay, with mini fridge & comfortable. Good A/C. Bathroom is a bit small but functional. Good breakfast & great service. Good gym facilities with indoor swimming pool. We were also able to exchange US currency at reception. Overall very satisfied & will return to same hotel.
After my 2nd visit it is fair to say, the staff at reception level are not the sharpest knives in the kitchen. Rooms, wifi and breakfast are value for money and really ok. Hopefully you don't have a reason to go and talk to reception team other than check-in/out. I would still come back, but being aware i might grow extra grey hair.
I stayed at this hotel twice in the past two weeks. Once for 5 nights and then again for 1 night after other travels before returning back to Korea. Using an online site I made a mistake booking the hotel and booked my room for the night after I needed it. The room was fully paid for and there was no option for a refund from the site I understand most sites don't offer changes without paying an additional charge, but after having already stayed at this hotel for 5 nights I thought the hotel itself would be able to allow me to stay the night before with the booking I had but they would not. I was forced to pay again for the room and lost the money for my booking the following night. In addition, this was a couple days after the national holiday and the hotel was not fully booked so I could have easily taken a vacant room. I think this showed very poor customer service by the hotel staff and was very disappointing. During my 2 weeks of travel I spent a total of 9 days staying at 2 different Holiday Inns (Chongqing and Chengdu) but with customer service like this I don't expect to use the Holiday Inn in the future. In addition, after paying for the room, I was given a room with a shower that was poorly constructed. The door could not be opened if the shower nob was turned on or facing a certain way. It made pre-warming the shower impossible as I had to be in the shower with the door closed to operate it.
Rooms are out dated. For every stay, the service provided by the staff is different. As a spire level member, they didn't upgrade us. They don't greet us when they walk by. Asked the bell hop to watch our luggage by the front door for several minutes, when we got back to our luggage, he was nowhere to be seen. Billing was also inconsistent from previous times. WW customer service could not help. Will not stay again.
Hotel is not new one, but service is good as all the staffs there always make greeting with smile to me. Convient to the downtown with spacious room, recommed to come for the Business travel of Chongqing
Reviews from Trip Advisor
84% of guests recommend this hotelTotal of 249 reviews