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TownePlace Suites by Marriott Chicago Elgin-West Dundee

3.0 out of 5.0

Recent guest reviews

We were upgraded to a two bedroom unit with a full kitchen, and although we didn't need nearly this much space, it was nice of them. This hotel is in need of updating, however the rooms are very clean and the beds are newer. There is a nice breakfast included and the staff is terrific. There is a clean pool and barbecue grill in the center of the grounds. You are also welcome to use the indoor pool at the adjacent Courtyard.

This property is relatively standard for an extended stay. We booked a queen with a roll out and the room was quite small. Additionally, the property needs an update and the pool is tiny. The free breakfast is all the usual stuff and could use some additional items (i.e. fruit) and it would help if it opened at 6:30am on Saturdays. With that, there are some positive features as well. The staff was excellent. They were friendly and helpful and assisted me with some scanned documents I needed for work. There seemed to be ample parking as well. The Wi-Fi worked very well. There is only one restaurant within walking distance (Alexanders) and it is excellent. If you're traveling on a budget, this is a good choice.

It's a budget hotel for extended stay. Staff friendly. Room was nice, clean and furniture in good condition. Hallways, doors and stairs very worn and stained. Pet friendly so may be hard to maintain hallways unless remove carpet. Breakfast very minimal but decent. Pool is tiny. Overall would stay again for the same low price.

This property is not safe for families or women traveling alone. There is an assortment of people living here who congregate and drink outside like a trailer park. Literally had liquor bottles hidden in bushes and strewn in parking lot and odd smells coming from people cooking in their rooms. There is a truck stop behind so the noise of trucks pulling in and out all night prevented us from sleeping. More like an off brand hotel than a Marriott property. On a positive note, our room was clean and the staff were extremely personable!

We stay here when visiting relatives in Elgin and Hampshire. It is a nice, clean hotel with good size rooms with kitchens. We find it convenient to roads and dining and shopping. The hot breakfast is a real plus.

I booked on Marriott website and an error on the arrival date was done. I only noticed that the dates were incorrect when I saw the charge in my credit card. I never received a confirmation or hotel bill from them. I contacted the hotel and stated that there was an error with the dates and asked for the manager to call me back. Manager had her assistant call me back to tell me there is no way they can help me out. I asked if they can just give me credit so I can use the room in the correct date. They refused! I contacted their 1-800 number in which the customer service contacted the hotel and they stated there is no way they would work out anything and it is too late. I would advise anyone not to use any Marriott hotels. I travel every month for events and now I feel it is important for people to know to know about each hotel and how helpful they are.

I enjoyed my stay rooms are like 1 bedroom apartments an the rooms are very clean. Breakfast was awsome. Staff was very friendly espiecally the front desk staff . Close to the airport. Hotel gps direction was right on point.

Stood in one of the suites for a few days during the week for work. I was really pleased with the room and the hotel. Check in and check out were easy. The hallways of the hotel smelled really clean each day lol my room was clean. I was really happy the bathroom was clean. That's usually my biggest concern. The room was equipped with some plates, pans, and cups. It would be a really good spot for an extended stay. The only thing is that there's a truck area behind the hotel that tends to run overnight, but the noise isn't enough to bother. They do provide free breakfast in the morning. They do allow pets, but I wish the fee wasn't so much. I do understand that some people don't clean after their pets as well as they should for the next guests. There's restaurants and gas stations right next door. There are also stores a little further down the road. I'll definitely look to stay here again for my next work trip.

I spent three nights at this hotel recently, opting to stay there instead of the "official hotel" 10 miles further uo the road. I got more room for less money, and a free and good breakfast too. I've found that most all Marriott properties are reliable, and to me that is a good thing. I expect clean, quiet, a comfortable bed and a good night's sleep. The Towneplace Suite hotel concept provides all of that AND an acceptable free breakfast too. I paid 1/3 less than the "group rate" at the convention hotel chosen by the group and got a better room. While the property appears to be fairly new (or it is immaculately maintained) it also appeared to be FULL on Friday and Saturday nights. I know that at least one softball team was there (chatted with a couple moms during the breakfast self-serve line). The team was either very well behaved or the hotel is very soundly constructed, it was QUIET.

We came to NE Illinois to ride bike trails. This property was close to our access point (ten minutes away). It was a quiet and pleasant place to recharge. Our room was large enough for us and our bikes. It was clean, had plenty of desk space, closet and drawer space. However, counter space in the bathroom was inadequate. Front desk personnel were cheerful, friendly, and helpful. The complimentary breakfast was standard.

2185 Marriott Dr West Dundee IL

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located 2.9 mi (4.6 km) from Hemmens Cultural Center, TownePlace Suites by Marriott Chicago Elgin-West Dundee is within a 10-minute drive of Raging Buffalo Snowboard Ski Park. This 3-star hotel has 143 guestrooms and offers conveniences like free breakfast, an outdoor pool, and a 24-hour fitness center. Grand Victoria Casino is also close to this West Dundee hotel.


Free continental breakfast is offered each morning.


All 143 air-conditioned accommodations feature kitchens and space to spread out with dining areas and sitting areas. LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Sofa beds, coffee makers, and free newspapers are also standard.

Property features

Guests of TownePlace Suites by Marriott Chicago Elgin-West Dundee have access to an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. You can put free parking to good use if you drive. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-out.

Room options

Suite, 2 Bedrooms

Queen 2 | Sleeps 6

Reviews from Trip Advisor

Trip Advisor aggregated rating

67% of guests recommend this hotel

Total of 57 reviews