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SureStay Plus Hotel by Best Western Chicago Lombard

2.5 out of 5.0

Recent guest reviews

Clean and quiet. Nice breakfast included. Noisy refrigerator. We had to unplug it. Otherwise, great stay. Difficult to find the hotel address using GPS!

Hotel was clean, staff friendly, hot breakfast included with room. Perfect location to my office making convenience main reason for booking. Super close to Yorktown Mall, Oak Brook Mall and any type of food you desire. The price for this area was unbelievable! This is my new go to hotel when I need to stay near my office in Oak Brook. Oh and includes Free WiFi - which I could not get to work, but didn’t really need so didn’t pursue. I did ask at check out and it was right she said.

The location was very good. The room was clean and comfortable. The breakfast was great. The staff was very friendly and accommodating. The price was exceptional. We were very happy with our stay and would recommend this hotel to our family and friends.

I always check reviews. Most were positive so I booked. The positive remarks were all true. The rooms were very clean & could have been recently updated. Can't testify to that. The staff was friendly and helpful! Our ironing board was broken. They were at the door with a new replacement within 5 minutes. The breakfast was better than the usual continental! We had scrambled eggs & potatoes one day! Something different everyday we were there. The neighborhood seemed really safe! The mall is close by, Target too. The Metra was an easy drive.

I honestly had never even heard of the SureStay brand, but was looking for an inexpensive extended stay option. This property had good reviews, so I thought I'd give it a try. It's not fancy, but it's perfectly adequate for what I needed, which was a place to sleep for a week. I was out all day, every day (of my 5 night stay). The room was small, but not cramped at all, and it was clean. I felt very safe in the hotel, as well as in the area surrounding it. Breakfast was great every morning - a HOT breakfast. Coffee available 24/7. The workout room was very small and quite warm (no fan), but had a treadmill, an eliptical, and quite a few hand weights. Overall, it was a good stay and I would totally come back to this property in Lombard, IL.

We came to Chicago to see the Rolling Stones Exhibit at the Navy Pier. We were on a budget and chose this hotel because of the low price and good reviews. Everything was great. The room was clean. The bed was comfortable. The free breakfast was way more than we expected. We took the train into the city without any problems. I would stay there again next time for sure!

I stayed 5 nights at SureStay Plus (formerly Stay Inn). The facility is pleasant. The staff were all polite. The room was nice, everything was clean. Breakfast was generally good. I don't eat sugar or refined carbs, so having eggs and fruit was the solution. Only two complaints: 1. The first morning, I was not that late, but they were out of eggs and 2. The air conditioner in my room worked but took a while to get to a comfortable temperature. It was partially blocked by a desk. But these were minor issues and I would recommend this hotel.

The stay was combined with airplane and car rental my issue is Orbitz charged insurance car rental charged Insurance not right

The hotel was quiet, comfortable and affordable. I truly enjoyed my stay.

My experience at the hotel was comforting, and relaxing. The staff courteous, prompt and the continenal breakfast was a daily treat. The location accommodation great, facility clean and well kept. Yes, I would recommend facility.

The hotel was great, friendly staff, and the breakfast in the morning had good options expect for the taste of the eggs, everything else tasted great. Best one was the biscuits with gravy and the bacon which were offer different days.

My parents have stayed here several times when visiting my brother who lives in Lombard. This hotel serves as the "guest house" as it's almost in their backyard! On this particular visit I also stayed here and got to experience the great service from the staff, some have become friends of my parents. This hotel is very busy with guests yet you don't really notice it until Sunday morning breakfast! Not sure if it was just that children tend to be loud or walls are thin but overall I didn't hear much other noise from neighboring rooms.

Only 5 minute drive to the expressway to Chicago, movie theaters, shopping mall, great restaurant and bars, etc.!

Very customer service oriented staff and great value overall for the price. We will be back again soon.

convenient location for me in the western Burbs It's hard to beat a good Chicago Pizza,,,, and Portillo's hot dogs are always a treat !

The hotel is clean and the staff is helpful and friendly. Breakfast includes eggs plus all the carbs that everyone likes. In other words, this is a diabetic-friendly breakfast, which is great. Also, it is available at 6:00 a.m., which is when most people need it. (A lot of hotels start breakfast at 6:30 a.m.) The room was kept spotless. The bathroom faucets worked and the sink drained. The only thing that was not great was the air conditioning. It was loud and cycled on an off all night, walking me with the cranking roar of the start-up.

easy location to all highways and decent restaurants from Capital Grill to Omega Diner. Room super clean with instant hot water. I had a perfect stay for under 65.00 a night.

This hotel is very convenient, its clean and not expensive at all. The staff is very helpful. The hotel is excellent if you are staying in Chicago a couple of days.

Was wonderful but the pillows were not up to par. Breakfast need more varitety.

Staff was very polite and professional. Rooms were more than adaquit for 2 nights . Could have used an extra chair in the room for 2 adults.

Room options

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

Full 2 | Sleeps 4

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator

Queen 1 | Sleeps 2

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Queen 1 | Sleeps 2

Standard Room, 1 Queen Bed, Accessible, Bathtub

Queen 1 | Sleeps 2

Guest reviews for SureStay Plus Hotel by Best Western Chicago Lombard

Everyone (17) Business (13) Couples (7) Family (7) Other (5) Friends (2)
4

clean and quiet.

Everyone

Clean and quiet. Nice breakfast included. Noisy refrigerator. We had to unplug it. Otherwise, great stay. Difficult to find the hotel address using GPS!

By on Nov 6, 2017

5

excellent value

Everyone

Hotel was clean, staff friendly, hot breakfast included with room. Perfect location to my office making convenience main reason for booking. Super close to Yorktown Mall, Oak Brook Mall and any type of food you desire. The price for this area was unbelievable! This is my new go to hotel when I need to stay near my office in Oak Brook. Oh and includes Free WiFi - which I could not get to work, but didn’t really need so didn’t pursue. I did ask at check out and it was right she said.

By on Nov 3, 2017

5

great hotel for the price

Everyone

The location was very good. The room was clean and comfortable. The breakfast was great. The staff was very friendly and accommodating. The price was exceptional. We were very happy with our stay and would recommend this hotel to our family and friends.

By , from Minneapolis on Oct 25, 2017

5

clean room, friendly/helpful staff, & breakfast!

Everyone

I always check reviews. Most were positive so I booked. The positive remarks were all true. The rooms were very clean & could have been recently updated. Can't testify to that. The staff was friendly and helpful! Our ironing board was broken. They were at the door with a new replacement within 5 minutes. The breakfast was better than the usual continental! We had scrambled eggs & potatoes one day! Something different everyday we were there. The neighborhood seemed really safe! The mall is close by, Target too. The Metra was an easy drive.

By , from Dallas, Texas on Oct 3, 2017

4

first time to surestay... i'll be back

Everyone

I honestly had never even heard of the SureStay brand, but was looking for an inexpensive extended stay option. This property had good reviews, so I thought I'd give it a try. It's not fancy, but it's perfectly adequate for what I needed, which was a place to sleep for a week. I was out all day, every day (of my 5 night stay). The room was small, but not cramped at all, and it was clean. I felt very safe in the hotel, as well as in the area surrounding it. Breakfast was great every morning - a HOT breakfast. Coffee available 24/7. The workout room was very small and quite warm (no fan), but had a treadmill, an eliptical, and quite a few hand weights. Overall, it was a good stay and I would totally come back to this property in Lombard, IL.

By , from Michigan on Sep 3, 2017

5

great room for the price!!

Everyone

We came to Chicago to see the Rolling Stones Exhibit at the Navy Pier. We were on a budget and chose this hotel because of the low price and good reviews. Everything was great. The room was clean. The bed was comfortable. The free breakfast was way more than we expected. We took the train into the city without any problems. I would stay there again next time for sure!

By , from Erie, PA on Jul 22, 2017

Review comment responded on Jul 24, 2017

Dear Valued Guest, We appreciate your kind words about our location! Please keep us in mind when you are in the Chicagoland area!

5

nice place to stay

Everyone

I stayed 5 nights at SureStay Plus (formerly Stay Inn). The facility is pleasant. The staff were all polite. The room was nice, everything was clean. Breakfast was generally good. I don't eat sugar or refined carbs, so having eggs and fruit was the solution. Only two complaints: 1. The first morning, I was not that late, but they were out of eggs and 2. The air conditioner in my room worked but took a while to get to a comfortable temperature. It was partially blocked by a desk. But these were minor issues and I would recommend this hotel.

By on Jun 27, 2017

Review comment responded on Jul 15, 2017

Thank you so much for taking the time to write this lovely review ! We will also take in consideration your comments based on your previous stay! We will be looking forward to your future stay with us!

5
Everyone

The stay was combined with airplane and car rental my issue is Orbitz charged insurance car rental charged Insurance not right

By on May 25, 2017

5

comfortable stay

Everyone

The hotel was quiet, comfortable and affordable. I truly enjoyed my stay.

By on May 8, 2017

Review comment responded on Jun 28, 2017

Thank you for your review! Were satisfied to hear that you have enjoyed your stay with us! We will be expecting you on your future Stay!

5

very courteous prompt staff.

Everyone

My experience at the hotel was comforting, and relaxing. The staff courteous, prompt and the continenal breakfast was a daily treat. The location accommodation great, facility clean and well kept. Yes, I would recommend facility.

By , from Penna on Apr 5, 2017