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Springhill Suites by Marriott Chicago/Burr Ridge

3.0 out of 5.0

Recent guest reviews

Commendable that management would try to give as much time off as possible over thanksgiving weekend. We tried to help by requesting only towels on thanksgiving day. The towels were in a bag, hung on our doorknob. No housekeeper netted our room the whole weekend. We weren't offered a discount rate for discounts service either. We usually love this place, but this last visit.........not so good

I was pleased with this hotel located in Burr Ridge. The complimentary breakfast was a bonus. I found my room to be spacious and clean. The staff were friendly and helpful. All in all, it was a good stay.

Hotel staff were very pleasant and available for all requests.

The hotel was near the highway which was great. Staff was friendly. Wifi was great! The room was comfortable and had a mini fridge plus a microwave. The complimentary breakfast was a plus!

Very nice stay at this location. Good amenities, comfort and value for money

Hotel desk staff extremely helpful. This hotel is impressive and very clean and comfortable. Loved the hotel pool for laps. Would definitely stay here again!!

The breakfast was the best that I ever remember having at a hotel--with a large variety of foods, both hot and cold. The staff was extremely accommodating.

Hotel is being renovated, minor inconvenience. My room was done already. It was nice and new but more inconvenient than before. -- can't easily access the closet, fridge but no freezer section, desk crammed into sitting room with a big open space with nothing in it. And the heater seemed really loud this time. The staff is always great.

Everything ok at best. Blood stain on pillow case. Only one little trash can. In room coffee pot didn't fit the coffee maker. Breakfast bar not kept stocked. No towels at pool. All little stuff, but taken together might make me look for some other accomadation.

Roomy suites with comfortable, clean accomodations, pleasant staff, and pleasant surroundings.

My family of 6 has a hard time finding rooms that will comfortably fit us all and this one definitely did that!! The room was spacious (enough for 4 teens, my husband and myself!), clean and had a small kitchen area that makes hotel stays much more comfortable. The breakfast buffet was absolutely amazing! Something for every choosy member of our family. The pool area isn't as nice as what the pictures made it seem to be but that doesn't bother us as we rarely use the pool anyways. Overall, we would definitely recommend this hotel to our friends and others and will definitely look to Springhill Suites when we need a hotel again.

I've stayed here many times before. This room by far was in the most need of repair. Gouges out of the countertop and no door on the freezer to name a couple. Housekeeping failed to take out all of the trash and soiled towels, and didn't return one of our trash cans. The people at the desk are great and probably would have gotten housekeeping back up there, but we got in late and I wasn't going to wait to go to bed. Pool was great! Although they were out of towels. Breakfast was great! I would suggest trays be made available to get food to rooms, the lobby tables are often full.

My boyfriend and I stayed here for just one night as we had an event in a nearby town. The room was clean and comfortable. Staff was friendly. No complaints!

Staff was courteous and efficient. Room was ample size. Only complaints are minor --needed more electrical outlets, larger trash cans (a standard hotel problem!) and firmer bed.

Nothing spectacular. Room & hotel just ok. I was a bit upset that the pool closed early on a Saturday evening due to cleaning. I think this should of been done at a different time, hotel should of known how many people they had and made arrangements accordingly. I will not be going back. I don't understand how this got a 4.2 rating.

Very roomy and comfortable. Price right. A little noisy at night on weekends. Not after midnight though.

Our suite was the perfect location for our golf at Cog Hill and for our return flight from Midway Airport. The staff was courteous and helpful. The room was quiet and very comfortable. Great experience!

The hotel and its staff were great and friendly. They answered any questions we asked. If we had any need of things they were very helpful. Good location to our visit to Chicago and a wedding we attended in Hammond. The only problem we had was a very noisy group two of the three nights after midnight we were there .Not the fault of the hotel and we would stay here the next time we visit.

Everything was very nice for our stay. The staff was very friendly and helpful. Just the right distance to go into Chicago for the day and return to a peaceful surrounding for the evening.

friendly staff, great location, clean, continental breakfast, super quiet, clean rooms.

15 W 90 North Frontage Rd Burr Ridge IL

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Springhill Suites by Marriott Chicago/Burr Ridge places you within a few miles (5 km) of Creekside Park and Willowbrook Community Park. This 128-room, 3-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking. Brookfield Zoo and Toyota Park are also within a 20-minute drive of this Willowbrook hotel.


Dining

Free hot/cold buffet breakfast is offered each morning.


Rooms

The 128 soundproofed rooms feature kitchenettes with refrigerators and microwaves. LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. IPod docks, sofa beds, and coffee makers are also standard.


Property features

Guests staying at Springhill Suites by Marriott Chicago/Burr Ridge enjoy an indoor pool, a fitness center, and free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include a meeting room, a business center, and coffee/tea in a common area.

Room options

Standard Room, 2 Double Beds

Full 2 | Sleeps 5

Deluxe Suite

King 1 | Sleeps 3

Deluxe Suite

Full 2 | Sleeps 5

Guest reviews for Springhill Suites by Marriott Chicago/Burr Ridge

Everyone (1) Business (6) Couples (11) Family (13) Other (3) Friends (1)
3

don't go on a holiday weekend

Families

Commendable that management would try to give as much time off as possible over thanksgiving weekend. We tried to help by requesting only towels on thanksgiving day. The towels were in a bag, hung on our doorknob. No housekeeper netted our room the whole weekend. We weren't offered a discount rate for discounts service either. We usually love this place, but this last visit.........not so good

By , from Ohio on Dec 1, 2016

Review comment responded on Dec 12, 2016

Dear E, Thank you for staying with us and for posting a review. We are pleased to hear that you were able to take a quick train ride into Chicago to see the beautiful holiday lights & shopping. We do apologize that you experienced some issues with the service of your room. We take great pride in providing exception service and cleanliness to all of our guests and are sorry to hear that we disappointed you - and ourselves. I have shared your comments with our team so we can work to resolve them. We do hope you will come back for a visit soon and offer us the opportunity to redeem ourselves. Take care and safe travels!

5

excellent stay

BusinessTravelers

I was pleased with this hotel located in Burr Ridge. The complimentary breakfast was a bonus. I found my room to be spacious and clean. The staff were friendly and helpful. All in all, it was a good stay.

By on Oct 6, 2016

Review comment responded on Oct 14, 2016

Traveler, We are delighted that your stay with the SpringHill Suites Chicago Southwest at Burr Ridge/Hinsdale was enjoyable and appreciate that you took time out of your busy schedule to share your experience online. We love receiving great feedback about our team members and hotel. We hope to see you on your next visit to the Chicagoland area. Until then, safe travels.

5

great hotel staff

Everyone

Hotel staff were very pleasant and available for all requests.

By , from St. Louis, MO on Aug 1, 2016

Review comment responded on Jan 1, 1970

LB, We are delighted that your stay with the SpringHill Suites Chicago Southwest at Burr Ridge/Hinsdale was enjoyable and appreciate that you took time out of your busy schedule to share your experience online. Our team loves hearing that you think they are great! We hope to see you on your next visit to the Chicagoland area. Until then, safe travels.

4

nice weekend trip

Couples

The hotel was near the highway which was great. Staff was friendly. Wifi was great! The room was comfortable and had a mini fridge plus a microwave. The complimentary breakfast was a plus!

By on Sep 15, 2015

4

nice family trip

Families

Very nice stay at this location. Good amenities, comfort and value for money

By on Sep 10, 2015

5

concert goer

Families

Hotel desk staff extremely helpful. This hotel is impressive and very clean and comfortable. Loved the hotel pool for laps. Would definitely stay here again!!

By on Jul 1, 2015

5

great family trip

Families

The breakfast was the best that I ever remember having at a hotel--with a large variety of foods, both hot and cold. The staff was extremely accommodating.

By on Jun 28, 2015

3

bad renovation

BusinessTravelers

Hotel is being renovated, minor inconvenience. My room was done already. It was nice and new but more inconvenient than before. -- can't easily access the closet, fridge but no freezer section, desk crammed into sitting room with a big open space with nothing in it. And the heater seemed really loud this time. The staff is always great.

By on Mar 9, 2015

2

slipping away from excellence

Families

Everything ok at best. Blood stain on pillow case. Only one little trash can. In room coffee pot didn't fit the coffee maker. Breakfast bar not kept stocked. No towels at pool. All little stuff, but taken together might make me look for some other accomadation.

By on Aug 4, 2014

4

great value

Couples

Roomy suites with comfortable, clean accomodations, pleasant staff, and pleasant surroundings.

By on Jul 29, 2014