the hotel Charge me extra fee when I paid ll before
Very nice hotel in a great location. Staff were very accommodating.
The manager on duty was very professional. As far as the rest of the employees I can’t speak is hailee about the parking situation was incredibly frustrating and the valet service was terrible. But the overall stay in the amenities in the actual property itself was fantastic
Unique art and quaint design. Not a cookie cutter hotel. LoVed it!!
I was harassed when checking into the hotel. The manager, Jessica, was extremely rude and I would like to file a report
Affordable parking is not readily available.
Room quality and view was sub-par
We stayed here due to its proximity to the Contemporary Art Museum. We caught them during a comprehensive remodel, so they were not at their best by any means. Staff was friendly, but amenities were largely closed. Big problem: signage from the street was impossible- probably due to all the scaffolding. couldn't locate the front door from a car, so we circled around where we thought it HAD to be for quite awhile.
Black mold in the bathroom. Lots of it. The staff didn’t care when I reported it. Had to insist on a new room. Still coughing and sneezing after my stay there. One employee told me that he had stayed there a few weeks ago and was coughing and sneezing too. The board of health needs to get involved.
We really enjoyed our stay, excellent hotel, would love to stay again.
It was hard to find the location because they are having construction done. There was not a name outside their location and when you are not from Chicago, that can be very confusing. I overheard the employee ask of all rooms were okay to assign, and then she gave me a room with no air conditioner. It was 82 degrees. I went down to the front desk and told them I had to leave because it was too hot and they said that they would work on it while we were gone. I have a 16 month baby and it felt horrible. I came back and nothing was done. We sat in the room for almost 2 years, feeling miserable. There was a lot of confusion with fixing the issue. I went to the front and waited for them to fix the issue. They reassigned us to a new room. They did upgrade us with no cost. I just wish all this would have been fixed quicker.
The hotel location is great but you don’t get housekeeping service even if you ask for it, and the front desk staff are rude and they don’t care to give a good service.
My room didn’t have cold water in the shower. I reported it twice when I asked what happened they told me that I was wrong that the “engineers” all to be ok. I almost burnt my scalp in the shower. My sons room was worse. When he opened the shower, black water came out. He took pictures and showed to manager. They finally moved him to another room and credited the room fee. The price per room on orbitz was reasonable, only to find out that there was another $35 per room per night for “amenities” - whatever that was. There was also $72 registration fee 😳. All not included in the room rate
It need renovation. The mattresses were two old. No big mirror, not enough light.
Located in Downtown Chicago, The Chicago Hotel Collection - Magnificent Mile is adjacent to Ann and Robert H. Lurie Children's Hospital and within a 5-minute walk of other popular sights like Water Tower Place. This 216-room hotel has a 24-hour gym, free in-room WiFi, and a 24-hour business center.
Guests can expect free WiFi and flat-screen TVs with cable channels and first-run movies. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include iPod docks, refrigerators, and coffee makers. Housekeeping is available once per stay.
At The Chicago Hotel Collection - Magnificent Mile, guests have access to a 24-hour gym, free WiFi in public areas, and a 24-hour business center. Valet parking is offered for USD 75 per day. The 24-hour front desk has multilingual staff ready to assist with luggage storage and concierge services. Other amenities at this boutique hotel include a computer station, express check-out, and a reception hall.
the hotel Charge me extra fee when I paid ll before
Luca: When you pay in advance, you are paying for the Room and Taxes. The Hotel charges a separate fee that can only be collected at the Hotel. These fees are fully disclosed on all of our Booking Partner websites, and we check these sites several times a week to make sure they are disclosed.With the Amenities fee, there are numerous discounts around the city that would more than recoup the cost if you utilized them all.These discounts are good for one year after your stay. I encourage you to utilize them!
Very nice hotel in a great location. Staff were very accommodating.
Dear Nyla, Thank you so much for your great 5 our of 5. We do our very best to be as accommodating as we possibly can. Please consider staying with us again in the future. We will be happy to have you back anytime!
The manager on duty was very professional. As far as the rest of the employees I can’t speak is hailee about the parking situation was incredibly frustrating and the valet service was terrible. But the overall stay in the amenities in the actual property itself was fantastic
Thank you for the kind words about our staff! Parking is definitely a problem here in this area, as we do not own the parking garage, but contract parking out to the Valet service. I will speak to them about being more customer friendly!
Unique art and quaint design. Not a cookie cutter hotel. LoVed it!!
Thank you for the kind review!Please visit us again, and let me know in advance of your arrival!
I was harassed when checking into the hotel. The manager, Jessica, was extremely rude and I would like to file a report
I apologize for this treatment. Jessica is no longer with us. I would be happy to speak with you about this matter.Please don't hesitate to call me.
Affordable parking is not readily available.
Thank you for the great rating!Parking is not affordable virtually anywhere in the central part of the city.We continue to search for a better solution!
Room quality and view was sub-par
I am sorry you didn't enjoy your stay with us. We believe we offer a quality room for your stay. Please feel free to contact me directly so we can make this right for you!
Thank you for the kind review of our property! Please contact me in advance of your next visit to Chicago so we can offer you an upgrade!
We stayed here due to its proximity to the Contemporary Art Museum. We caught them during a comprehensive remodel, so they were not at their best by any means. Staff was friendly, but amenities were largely closed. Big problem: signage from the street was impossible- probably due to all the scaffolding. couldn't locate the front door from a car, so we circled around where we thought it HAD to be for quite awhile.
Thank you for your feedback, M, and your patience while we complete our construction. We look forward to having you stay with us again once it is finished!
We apologize for falling short of your expectations during your stay. We appreciate your feedback and would like to learn more about the specific aspects that led to your rating. If there are any specific issues or concerns you would like to share, please let us know so that we can address them accordingly. We value your feedback and are committed to improving our services. Thank you for bringing this to our attention, and we hope to have the opportunity to make it up to you in the future.