Skip to main content
Beginning of main content

Recent guest reviews

Staff was great. Check in was easy.

I was surprised to be charged a $25 fee for "incidentals." I'm not sure what those would be as there is no room service or other fees that may pertain to the stay. I was not informed that the $25 fee would be refunded.

Very nice

The staff was very pleasant. Breakfast was nice. Unfortunately, the rooms were not. Sheets had stains and hair on pillows, found shards of glass on the floor, which clearly hadn’t been vacuumed, and the bathroom counters had not been wiped down. Did not feel comfortable sleeping in beds, the room was just down right dirty. Asked for a new room with the same result. Will not stay here again

It was close to where I was visiting and easy to navigate too. The property was great. I really liked the decor in the room.

We woke to find there was a big blood stain on the comforter. It was not from us. We notified the staff. They apologized and said it would be taken care of. When we arrived late that night, nothing had been done. The bloody comforter was still on the bed. I went to the desk. They gave me an extra sheet and light blanket and said nothing could be done until the next morning. The grounds are unmowed with tall weeds in the landscape, trash cans overflowing, and the parking lot was filthy. We won't be coming back!

Hotel was massively understaffed. We came to check in at 3 pm and were told our rooms were not ready as they had other guests stay the night before and needed more time. They were going to call us when they were done. By 7 pm we badly wanted to shower and rest, and we had not gotten a call. We went back anyway, and after 20 plus mins of the front desk being swamped by calls and frustrated customers, we were given a room. We went to our room, opened the door and another couple were on the bed. The gentleman aggressively backed us out of the room. We went back to the lobby and after more waiting, we were given a room that was vacant.

Super friendly staff and very clean rooms. We used the pool area and enjoyed our rooms. The breakfast was nice and delish, they did great accommodations for covid19. Our beds were comfy and the rooms are very nicely upgraded with modernized furniture. I highly recommend for any stays.

Very friendly front desk employee got us checked in quickly. Rooms were nice the floors are very poorly insulated and cheaply constructed. You will hear every foot step from the people above you if you not top floor.

Everything was new and fresh. Safe practices were in place and followed.

It was quiet even though there were young people hanging out noisily in the breakfast room. The breakfast is good. My key went bad at one point and needed to be re-magnetized 3 times! The pool was closed for maintenance, and the parking lot could have been better plowed. But the staff were all really pleasant. While I was waiting to check out, the man at the desk was dealing with another guest's problem and he seemed really trying to be as helpful as possible.

Warm, accommodating staff The room has been updated, but was missing some finishing touches.

Nice, clean, convenient, and good breakfast. The room was clean, comfortable bed, and the microwave/fridge was convenient.

Hotel stay was great. Only negatives I can say are that at breakfast we went down at about 930 and one of the guests wanted cinnamon rolls and they were all gone and never restocked. Also the pancake machine was out of pancake batter. Also, someone came to clean our room at about 9 o’clock and we had the thing hanging on our door for privacy.

Everyone with whom I came into contact with were very courteous/friendly.

The room wasn't clean, no breakfast, marking in the bathrooms, MICE in the BOX SPRING. Then the staff never gave a refund or anything...Never ever having anyone in my business to stay there....ever.

Hotel highlights

  • Free self-serve breakfast on weekends
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Within a short walk of Charlestowne Mall, Holiday Inn Express & Suites Chicago West - St Charles, an IHG Hotel is within a mile (2 km) of Dupage Expo Center. This 83-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.


Dining

Free self-serve breakfast is included with your stay and awaits you on weekends from 7:00 AM to 10:00 AM.


Rooms

Guests can expect free WiFi and 37-inch LCD TVs with cable channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers.


Property features

At Holiday Inn Express & Suites Chicago West - St Charles, an IHG Hotel, guests have access to a gym, free WiFi in public areas, and a 24-hour business center. If you drive, take advantage of free parking. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and express check-out.

Room options

Suite, 2 Queen Beds, Accessible (Communications, Mobility, Access Tub)

2 Queen Beds | Sleeps 6

Suite, 1 King Bed, Accessible (Communications, Mobility, Access Tub)

1 King Bed | Sleeps 5

Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

2 Queen Beds | Sleeps 6

Suite, 2 Queen Beds

2 Queen Beds | Sleeps 6

Guest reviews for Holiday Inn Express & Suites Chicago West - St Charles, an IHG Hotel

Everyone (11) Couples (3) Family (4)
5
Everyone

Staff was great. Check in was easy.

By on Mar 19, 2023

Review comment responded on Mar 20, 2023

Dear Ariel,Thank you for taking the time to write your experience . Your feedback is extremely valuable to us, as it helps us to continually improve our services and facilities for all our guests.We are delighted to hear that you had a positive experience during your stay with us. Your comments will be shared with our team, and we will use them to make further enhancements to our services.Thank you once again for your valuable feedback, and we look forward to welcoming you back to our hotel in the near future.Best regards,Samjhana ShahFront Office Manager

3
Family Business Business

I was surprised to be charged a $25 fee for "incidentals." I'm not sure what those would be as there is no room service or other fees that may pertain to the stay. I was not informed that the $25 fee would be refunded.

By on Jul 14, 2022

Review comment responded on Aug 17, 2022

Thank you so much for your feedback, Our hotel has a 25.00 incidental hold and its released after check out. I will share your feedback with the staff and make sure everyone is clear at check in of the incidental hold.

4
Everyone

By on May 15, 2022

Review comment responded on Aug 17, 2022

Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to see you in the near future. Have a great day!!!

5
Partner Couples

Very nice

By on Jan 2, 2022

Review comment responded on Jan 6, 2022

Good morning Ryan, thank you for staying with us and for the great feedback. Hope to see you again.

2
Family

The staff was very pleasant. Breakfast was nice. Unfortunately, the rooms were not. Sheets had stains and hair on pillows, found shards of glass on the floor, which clearly hadn’t been vacuumed, and the bathroom counters had not been wiped down. Did not feel comfortable sleeping in beds, the room was just down right dirty. Asked for a new room with the same result. Will not stay here again

By on Dec 25, 2021

Review comment responded on Dec 26, 2021

Thanks for staying with us. We appreciate your feedback!

5
Everyone

By on Nov 22, 2021

5
Everyone

It was close to where I was visiting and easy to navigate too. The property was great. I really liked the decor in the room.

By , from OVERLAND PARK on Aug 27, 2021

Review comment responded on Aug 30, 2021

Thank you for staying At our hotel and giving us your feedback.

1
Partner Couples

We woke to find there was a big blood stain on the comforter. It was not from us. We notified the staff. They apologized and said it would be taken care of. When we arrived late that night, nothing had been done. The bloody comforter was still on the bed. I went to the desk. They gave me an extra sheet and light blanket and said nothing could be done until the next morning. The grounds are unmowed with tall weeds in the landscape, trash cans overflowing, and the parking lot was filthy. We won't be coming back!

By on Jul 6, 2021

Review comment responded on Jul 6, 2021

Thank you for staying at our Holiday Inn Express, I am so sorry for what happen in your room. I will be sharing your comment with our management. Again, I am so sorry!

2
Friends

Hotel was massively understaffed. We came to check in at 3 pm and were told our rooms were not ready as they had other guests stay the night before and needed more time. They were going to call us when they were done. By 7 pm we badly wanted to shower and rest, and we had not gotten a call. We went back anyway, and after 20 plus mins of the front desk being swamped by calls and frustrated customers, we were given a room. We went to our room, opened the door and another couple were on the bed. The gentleman aggressively backed us out of the room. We went back to the lobby and after more waiting, we were given a room that was vacant.

By on Apr 26, 2021

Review comment responded on Apr 28, 2021

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

5
Family with small children

Super friendly staff and very clean rooms. We used the pool area and enjoyed our rooms. The breakfast was nice and delish, they did great accommodations for covid19. Our beds were comfy and the rooms are very nicely upgraded with modernized furniture. I highly recommend for any stays.

By on Dec 31, 2020

Review comment responded on Jan 3, 2021

Thank you so much for staying with us and for the great score, we really appreciate that you were pleased. We hope to see you again real soon,

Holiday Inn Express & Suites Chicago West - St Charles, an IHG Hotel

155 38th Ave, St. Charles, IL 60174
url importing http://www.orbitz.com/St.-Charles-Hotels-Holiday-Inn-Express-&-Suites-Chicago-West---St-Charles,-an-IHG-Hotel.h280874-p2.Hotel-Reviews
There was an error importing /St.-Charles-Hotels-Holiday-Inn-Express-&-Suites-Chicago-West---St-Charles,-an-IHG-Hotel.h280874-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/St.-Charles-Hotels-Holiday-Inn-Express-&-Suites-Chicago-West---St-Charles,-an-IHG-Hotel.h280874-p2.Hotel-Reviews

Frequently asked questions