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Recent guest reviews

Everything was new and fresh. Safe practices were in place and followed.

It was quiet even though there were young people hanging out noisily in the breakfast room. The breakfast is good. My key went bad at one point and needed to be re-magnetized 3 times! The pool was closed for maintenance, and the parking lot could have been better plowed. But the staff were all really pleasant. While I was waiting to check out, the man at the desk was dealing with another guest's problem and he seemed really trying to be as helpful as possible.

Warm, accommodating staff The room has been updated, but was missing some finishing touches.

Nice, clean, convenient, and good breakfast. The room was clean, comfortable bed, and the microwave/fridge was convenient.

Hotel stay was great. Only negatives I can say are that at breakfast we went down at about 930 and one of the guests wanted cinnamon rolls and they were all gone and never restocked. Also the pancake machine was out of pancake batter. Also, someone came to clean our room at about 9 o’clock and we had the thing hanging on our door for privacy.

Everyone with whom I came into contact with were very courteous/friendly.

The room wasn't clean, no breakfast, marking in the bathrooms, MICE in the BOX SPRING. Then the staff never gave a refund or anything...Never ever having anyone in my business to stay there....ever.

38th Ave St. Charles IL

Hotel highlights

  • Free self-serve breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located within a 5-minute walk of Charlestowne Mall, Holiday Inn Express & Suites Chicago West - St Charles is within 2 miles (3 km) of Dellora A. Norris Cultural Arts Center. This 83-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi.


Dining

Free self-serve breakfast is served on weekdays from 7:30 AM to 9:30 AM and on weekends from 8:00 AM to 10:00 AM.


Rooms

All 83 rooms feature microwaves, refrigerators, and coffee makers. 37-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Free newspapers, free local calls, and safes are also standard.


Property features

At Holiday Inn Express & Suites Chicago West - St Charles, guests enjoy features like an indoor pool, a fitness center, and free WiFi in public areas. If you drive, take advantage of free parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-out.

Room options

Room, 1 King Bed, Accessible, Non Smoking (Hearing, Transfer Shower)

1 King Bed | Sleeps 4

Room, 1 King Bed, Accessible, Non Smoking (HEARING)

1 King Bed | Sleeps 4

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility)

2 Queen Beds | Sleeps 6

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 6

Guest reviews for Holiday Inn Express & Suites Chicago West - St Charles

Everyone (7) Couples (1) Family (1)
5
Partner Couples Family

Everything was new and fresh. Safe practices were in place and followed.

By , from Richland, MI on Jul 7, 2020

Review comment responded on Jul 31, 2020

Thank you for staying with us, we hope to see you again real soon.

4
Everyone

It was quiet even though there were young people hanging out noisily in the breakfast room. The breakfast is good. My key went bad at one point and needed to be re-magnetized 3 times! The pool was closed for maintenance, and the parking lot could have been better plowed. But the staff were all really pleasant. While I was waiting to check out, the man at the desk was dealing with another guest's problem and he seemed really trying to be as helpful as possible.

By on Jan 20, 2020

Review comment responded on Jan 20, 2020

Thank you for staying at our hotel, we really appreciate it. We hope to see you again real soon.

4
Everyone

Warm, accommodating staff The room has been updated, but was missing some finishing touches.

By on Jan 7, 2019

Review comment responded on Jan 7, 2019

Thank you for the kind review, we will share your experience with the staff. See you again real soon,

4
Everyone

Nice, clean, convenient, and good breakfast. The room was clean, comfortable bed, and the microwave/fridge was convenient.

By on Dec 10, 2018

Review comment responded on Dec 10, 2018

Thank you so much for the kind words about our hotel. We hope to see you again.

4
Everyone

By on Nov 16, 2018

Review comment responded on Nov 21, 2018

Thank you for staying at our Holiday Inn Express & Suites. Hope to see you again real soon,

5

clean, quiet hotel.

Everyone

Hotel stay was great. Only negatives I can say are that at breakfast we went down at about 930 and one of the guests wanted cinnamon rolls and they were all gone and never restocked. Also the pancake machine was out of pancake batter. Also, someone came to clean our room at about 9 o’clock and we had the thing hanging on our door for privacy.

By , from Nebraska on Jun 12, 2018

Review comment responded on Jun 19, 2018

Thank you so much for the review of our hotel, I am pleased to hear you enjoyed your stay with us. I am so sorry that we ran out of food, I know that it must of been in the oven to come out soon. I will be sure to pass this information on to our breakfast staff for next time. Thanks again for staying with us, we hope to see you again real soon.

5
Everyone

Everyone with whom I came into contact with were very courteous/friendly.

By on Jan 13, 2018

Review comment responded on Feb 5, 2018

Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express CHICAGO WEST - ST CHARLES. Thank you so much for your review of our hotel, I am pleased to hear you enjoyed your stay with us and that you feel you received great service. We hope to see you again! Sincerely, Darlene Caruso / Director of Sales

1

mice in box spring

Everyone

The room wasn't clean, no breakfast, marking in the bathrooms, MICE in the BOX SPRING. Then the staff never gave a refund or anything...Never ever having anyone in my business to stay there....ever.

By on Jul 14, 2017

Review comment responded on Aug 5, 2017

I do apologize for all the inconveniences you encountered during your stay. It is definitely not our practice to provide such poor customer service. We strive to take care of our guest with the best customer service possible. The issues you encountered are extremely unacceptable! and I do sincerely apologize for that.

Holiday Inn Express & Suites Chicago West - St Charles

155 38th Ave, St. Charles, IL 60174
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