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Hard Rock Hotel Chicago

4.0 out of 5.0

Recent guest reviews

The hotel staff was so nice! The location was perfect too, walking distance to most everything we wanted to do in Chicago. Would definitely stay there again!

This hotel is nice and it's in the middle of Michigan ave. which makes it very convenient for people who are touring the city.

hotel was in a good location. Bathroom tile flooring was loose so every time you walked on them it was uncomfortable. Bathroom light on makeup mirror didn't work and grouting in shower was missing on several tiles. Because of this I give the room a 2 1/2 out of 5

I bought a suite room on the 36th floor. It was in very bad disrepair... On top of being filthy and finding a pile of hair in the bathroom corner the room was just old, beat up and gross. There was loose tiles n the bathroom, it looked as if the front door was kicked in multiple times, every piece of furniture was broken and scratched up, the carpet was stained, the walls were paper thin and it sounded like my neighbors were actually in my room... This place looked like it has been ridden hard by some frat boys who came to Chicago to party. This place ties for the worst place to stay at in Chicago next to the Palmer house Hilton. yuck. Never again. Going back to either the Hotel Palomar or Loews..

Hard rock hotel on Michigan ave is just under a mile from the John Hancock tower, just over a mile from Willis Tower, Millennium park is only 3 or so blocks away. Friendly staff, very helpful at check in and Check out. King size bed is comfy with nice all white comforter. Good bathroom toiletries. "Chucks restaurant has a really good burger. Giordanos pizza is across the street, along with CVS pharmacy and 7-11 is around the corner. Easy to get to by train from ORD. Blue line is about 45 minutes from ORD and then just a 4 block walk to hotel. If you arrive early just leave your bags at the bell desk and have breakfast and then walk to a tourist site to kill some time. River walk is a few blocks away and Morton Steak house is right next door. Would recommend for people who like rock and hip music.

Hard rock hotel Chicago has a great location. Right on Michigan ave in a historic building, the river walk is only 3-4 blocks away. Millennium park and the Millennium beam are 2 blocks away. 7-11, and CVS pharmacy are around the next block. Giordanos pizza is a block away and Willis tower is about 1 mile away. Very friendly staff who help you with fast Check in . Good restaurant at Chucks in the hotel, and room was clean with a comfy King bed with plush comforter. I took the blue line from Ohare for $3 at about 45 min trip. Walked 4 blocks and arrived. Good stay and would stay again.

The location was great. Everything is in walking distance so no need to get a taxi or uber. Lots to do within a short distance and down the street from millennium park and the train station.

First off I want to say I have stayed at this hotel 4 times and each time was great. This last visit was not good. The staff of the hotel are tremendous so no complaints there and that's why they scored as high as they did. Everything started of fine we arrived early and our room was ready. The room was a tower king on the 25th floor and everything seemed fine until we tried to sleep. The floor we were on only had 2 rooms. The mechanical room was on our floor and all we heard all night was the banging of the elevator counter weights and they were very loud! The air conditioning did not work and was almost 80 degrees at night in the room! this floor should not have a single room on it and the fact that I was given this room as a returning guest was ridiculous! Apparently there were no other rooms available so we were stuck in this room even though we had booked the room and prepaid months in advance. The furniture looked as though it was picked up off the street the mattress was horrible and there was what felt like a hole in the floor covered up by the carpet! I'm not sure if I received this room because I booked through Orbitz but it had to be the worst room in the hotel. The experience was so bad that I will not be returning to the Hard Rock Chicago for any future trips I take to the windy city.

Had one day to see the sights. This hotel was close to the Bean and a River/Lake cruise. Use Uber and A taxi for the rest. Great stay in great location! Loved the spacious room!

This place was probably cool 20 years ago but it feels like they stopped putting any effort into it after that. Elevators don't work, fridge was missing, tablet was broken, air conditioning didn't work.....Hard Rock has a great name but that was about all this location had to offer.

Staying in the landmark of Chicago is one of the best decisions I've made planing my trip. Both exterior and interior of the hotel reflect the great era of American architecture and design. Abundance of restaurants, taverns and bars in the walking distance with live music. Theaters, museums - it is all within 15 minutes walk.

Nice view, bathroom tile coming up, broken lamps, chips bumps and scrapes on the wall, filthy curtains

The hotel is right off Michigan Ave. and it is easy to access anywhere within the city. The hotel staffs are nice and room is conformable. The wifi was relative weak. Valet parking is available for multi-in/out.

Love the rock history and paraphenelia ! Was perfect for our last minute weekend getaway

Next stop heaven...because I thought I was there!!!

I truly enjoyed my stay at the Hard Rock. Great location, wonderful facilities, and very clean. However, I will say that technologically and logistically, there are some things the hotel has to fix. The tablet in my room (which you contact room service from) was broken. The elevators were malfunctioning for most of my stay. Finally, they didn't follow through with my requested wake up call (thankfully I set my phone alarm). The Hard Rock is still an amazing hotel, and I would recommend it to my friends- but they need to work on improving these logistical details.

The facility was decent, elevators can be confusing, room was small and my view of the city was another buildings roof and some city street. Horrible pillows!!! All night you can hear the other doors slamming of the other people returning to their rooms. Also we had a late check out but the house keepers knocked 3 times at our door 1 time was even before 12, the other time they knocked and when I answered she asked what time was I checking out, then the last time it was 1 and I was getting ready the lady knocked but since I didn't answer right away she attempted to enter my door luckily the lock was on! Thank god I wasn't trying to sleep in because that was annoying and made me feel rushed! So when I notified the front desk when she asked if everything was ok, I told my issues with housekeeping all she stated was it was commented on the comment section that you were a late check out they must of not seen it. Sorry for the inconvience. Needles to say don't bother with a late check out not worth the extra annoyance! Most likely won't be staying here anymore.

First time stay at the hotel but was very pleased with the overall experience. The room was quite comfortable and spacious.

The staff were very nice but it was sooooo hot and uncomfortable in the room. We turned the air on but it was still very uncomfortable. The shower tiles were dirty.

Great hotel, great value. Breakfast at the hotel restaurant was extremely expensive though. we pad the same $$ as the night before for dinner w drinks at the restaurant just across the street.

230 North Michigan Avenue Chicago IL

Hotel highlights

  • Walking distance to Chicago Theater and Millennium Park
  • Onsite dining
  • Health club
  • 24-hour business center

Located in The Loop, Hard Rock Hotel Chicago is within a 5-minute walk of Chicago Theater and within 15 minutes of other popular attractions like Millennium Park. This 4-star hotel has 381 guestrooms and offers conveniences like 2 restaurants, a health club, and a 24-hour business center. It's in central Chicago and also a short walk from Art Institute of Chicago and Chicago Cultural Center.


Dining

Enjoy dining at Mr. Browns Lounge, one of 2 onsite restaurants. Satisfy your hunger from the comfort of your room with room service. Start your day off with breakfast, available for a fee.


Rooms

Hard Rock Hotel Chicago's 381 rooms are air-conditioned and provide coffee makers, free local calls, and laptop-compatible safes. Guests can expect WiFi, wired Internet, and 40-inch flat-screen TVs with satellite channels and first-run movies. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. In-room massages are available, and other amenities include ironing boards and desks.


Property features

At Hard Rock Hotel Chicago, guests have access to a health club, WiFi in public areas, and 9 meeting rooms. Valet parking is offered for USD 65 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include conference space, a 24-hour business center, and express check-in.

Room options

Room, 1 King Bed (Platinum)

King 1 | Sleeps 3

Room, 2 Queen Beds (Platinum)

Queen 2 | Sleeps 4

Room, 1 King Bed, City View (Select)

King 1 | Sleeps 3

Room, 2 Queen Beds, City View (Select)

Queen 2 | Sleeps 4

Guest reviews for Hard Rock Hotel Chicago

Everyone (30) Business (41) Couples (108) Family (31) Friends (34) Other (14)
5

perfect spot

Everyone

The hotel staff was so nice! The location was perfect too, walking distance to most everything we wanted to do in Chicago. Would definitely stay there again!

By , from Bonita Springs, FL on Jun 3, 2017

Review comment responded on Jun 5, 2017

Candice, We are happy to hear that you enjoyed our central location. We are very lucky to have such an amazing location. We hope that for you come and visit us again very soon! Rock on, Arron Martin

4

nice hotel great location

Everyone

This hotel is nice and it's in the middle of Michigan ave. which makes it very convenient for people who are touring the city.

By , from los angeles, california on May 31, 2017

Review comment responded on Jun 2, 2017

Kourtney, Thank you for taking the time to write the Hard Rock Hotel Chicago! We are happy to hear that you found our location convenient, we are very lucky to have such and amazing location here in the heart of Chicago. Keep Rocking, Arron Martin

3
Everyone

hotel was in a good location. Bathroom tile flooring was loose so every time you walked on them it was uncomfortable. Bathroom light on makeup mirror didn't work and grouting in shower was missing on several tiles. Because of this I give the room a 2 1/2 out of 5

By , from california on May 30, 2017

Review comment responded on Jun 1, 2017

Erin, Thank you for taking the time to write a review for the Hard Rock Hotel Chicago, we appreciate all of our review. This helps us improve in areas that we may need improving. Again thank you for your time and we hope that you will come back and see us again very soon. Keep on Rocking, Arron Martin

1

nope

Everyone

I bought a suite room on the 36th floor. It was in very bad disrepair... On top of being filthy and finding a pile of hair in the bathroom corner the room was just old, beat up and gross. There was loose tiles n the bathroom, it looked as if the front door was kicked in multiple times, every piece of furniture was broken and scratched up, the carpet was stained, the walls were paper thin and it sounded like my neighbors were actually in my room... This place looked like it has been ridden hard by some frat boys who came to Chicago to party. This place ties for the worst place to stay at in Chicago next to the Palmer house Hilton. yuck. Never again. Going back to either the Hotel Palomar or Loews..

By , from Michigan on May 23, 2017

Review comment responded on May 25, 2017

Hello Ian! Thank you very much for taking the time to leave us feedback. While we do strive to create an excellent experience for each guest, obviously we fell far short of the mark on this one. We sincerely apologize that the quality of your room was not up to par. We will work to address these issues, and we hope that next time you're in the city you will give us another shot! Warm regards, HRHC

5

nice hotel close lots of tourists attractions

Everyone

Hard rock hotel on Michigan ave is just under a mile from the John Hancock tower, just over a mile from Willis Tower, Millennium park is only 3 or so blocks away. Friendly staff, very helpful at check in and Check out. King size bed is comfy with nice all white comforter. Good bathroom toiletries. "Chucks restaurant has a really good burger. Giordanos pizza is across the street, along with CVS pharmacy and 7-11 is around the corner. Easy to get to by train from ORD. Blue line is about 45 minutes from ORD and then just a 4 block walk to hotel. If you arrive early just leave your bags at the bell desk and have breakfast and then walk to a tourist site to kill some time. River walk is a few blocks away and Morton Steak house is right next door. Would recommend for people who like rock and hip music.

By , from Los Angeles on Apr 15, 2017

Review comment responded on May 1, 2017

Hello Vin! Thank you for the wonderful feedback! We hope to see you again soon. Rock on, HRHC

5

great location and friendly staff

Everyone

Hard rock hotel Chicago has a great location. Right on Michigan ave in a historic building, the river walk is only 3-4 blocks away. Millennium park and the Millennium beam are 2 blocks away. 7-11, and CVS pharmacy are around the next block. Giordanos pizza is a block away and Willis tower is about 1 mile away. Very friendly staff who help you with fast Check in . Good restaurant at Chucks in the hotel, and room was clean with a comfy King bed with plush comforter. I took the blue line from Ohare for $3 at about 45 min trip. Walked 4 blocks and arrived. Good stay and would stay again.

By , from Los Angeles on Apr 14, 2017

Review comment responded on May 1, 2017

Hello Vin! Thank you so much for your kind feedback. We are excited that you found our location convenient, and even more so that you had an excellent experience with our staff! We pride ourselves on being friendly and welcoming, and it sounds like we hit the mark! We look forward to seeing you again! Rock on, HRHC

4

nice hotel close to millennium park

Everyone

The location was great. Everything is in walking distance so no need to get a taxi or uber. Lots to do within a short distance and down the street from millennium park and the train station.

By , from Steger,Il on Apr 11, 2017

Review comment responded on Apr 18, 2017

Thank you for reviewing us a 4/5 stars. We are super proud of our hotel and location. I thank you for staying with us and look forward to your return visit.

2

great location but the room...

Everyone

First off I want to say I have stayed at this hotel 4 times and each time was great. This last visit was not good. The staff of the hotel are tremendous so no complaints there and that's why they scored as high as they did. Everything started of fine we arrived early and our room was ready. The room was a tower king on the 25th floor and everything seemed fine until we tried to sleep. The floor we were on only had 2 rooms. The mechanical room was on our floor and all we heard all night was the banging of the elevator counter weights and they were very loud! The air conditioning did not work and was almost 80 degrees at night in the room! this floor should not have a single room on it and the fact that I was given this room as a returning guest was ridiculous! Apparently there were no other rooms available so we were stuck in this room even though we had booked the room and prepaid months in advance. The furniture looked as though it was picked up off the street the mattress was horrible and there was what felt like a hole in the floor covered up by the carpet! I'm not sure if I received this room because I booked through Orbitz but it had to be the worst room in the hotel. The experience was so bad that I will not be returning to the Hard Rock Chicago for any future trips I take to the windy city.

By , from Boston on Apr 8, 2017

Review comment responded on Apr 18, 2017

Sean, Thank you for taking the time to leave some feedback for us. I apologize that this experience was not like your previous experiences and I am sorry that this stay has left you with such an bad taste that you won't be returning. We want to make sure that every guest is comfortable during their stay and it sounds like we fell short on that. We are currently in the process of changing out some items in the rooms including the mattress, which should help with the look and feel of the room. In regards to the Loud banging noise, I do apologize you were placed on that floor. When we are in a sold out situation, it does make it difficult to move rooms around, but we should have taken some time to help rectify the situation to the best of our ability. I do hope you think about giving us another try, as you state you have had some amazing experiences with the Hard Rock Hotel in the Past. Regards, HRHC

5

great location

Everyone

Had one day to see the sights. This hotel was close to the Bean and a River/Lake cruise. Use Uber and A taxi for the rest. Great stay in great location! Loved the spacious room!

By , from Atlanta, GA on Apr 8, 2017

Review comment responded on Apr 18, 2017

Hi Leigh, I am so glad you enjoyed your stay with the Hard Rock Hotel. We do take pride in being in a amazing location. I hope you spread the word and look forward to seeing you next time!

2
Everyone

This place was probably cool 20 years ago but it feels like they stopped putting any effort into it after that. Elevators don't work, fridge was missing, tablet was broken, air conditioning didn't work.....Hard Rock has a great name but that was about all this location had to offer.

By on Apr 8, 2017

Review comment responded on Apr 18, 2017

Thank you for taking the time to give us some constructive criticism, as we strive to make sure we are taking care of our guests. We do have a historical building with 5 guest elevators, in time they do tend to stop working, but we partner with an elevator company to help alleviate any mishaps with our elevators. We have fridges available upon request as an added amenity. I do apologize that your stay was less than perfect and hope that you will give us a second chance next time you stay in Chicago. Regards, HRHC