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Hard Rock Hotel Chicago

4.0 out of 5.0

Recent guest reviews

The hotel is in a great location of Chicago. Close to most of the important site seeing departure sites. For example, the architectural boat tour and theaters. We took the train from Ohare into the city, which was convenient and economical. The hotel staff were friendly and the room was clean. Overall, the hotel met our expectations and its location made sight seeing convenient.

We enjoy staying in historic hotels, and are repeat customers. Great city views, particularly from lour tower room. The Staff were very accommodating during our extended stay.

Friendly staff, check-in was super easy, checkout was even easier. The location is great right in the middle of everything. We ate at both restaurants and we were not disappointed. You will not regret staying here.

Great location. Liked the ping pong table. My wife loved the French Fries at the Simon restaurant. Our view on the 5th floor pretty much sucked but not much I could do about that, and really not all that important considering we didn't spend much time in our room.

Great Staff, Very convenient location near the Millenium park. Parking cost is on high end, but they allow in/out. Everyone was very friendly there. Very reccomended

Expensive hotel for average stay. Expensive parking, not too many amenities that fit our likings. Close to shopping so that's a plus. Told we were given an upgrade but the room was the same as a normal room that I reserved.

Great location, lobby needs an upgrade. Overall nice stay for the price.

came here for stay during lollapalooza and had a great time. everything was easily accessible and staff was nice. shower was a bit dated but over all awesome room and experience.

Great hotel centrally located to the Magnificent Mile....clean, spacious and very modern.

Great location very friendly helpful staff. Room and bathroom a bit worn and poor shower.

Good choice, only downside was they upgraded their Direct TV one afternoon which NO tv except for movies from 2pm-?. We went to bed at 12:30a and it was still down. They did comp us a movie but who would upgrade during high season and in the afternoon-evening?

There is not another hotel that is so well situated in Chicago. Steps from Starbucks, millennium park, the riverwalk. We walked to grant park, the lake walk and magnificent mile too. Beautiful historic building. Public areas could use updating but our room was clean, updated, and cozy. Very comfy bed. If I go back I'd definitely stay here again.

Overall, the hotel is a great place to stay. It's a little pricey, but it is beautiful and close to the action in the city. The only negative, which seemed to have an impact on a number of people, was that not all elevators were working during our 4-day stay.

We were in town to visit Navy Pier. The site offered a discount on this hotel so we chose it but didn't see the discount deducted. The reviews said the hotel was a bit run down but we didn't notice anything wrong in our room. The lobby is a bit dull and we expected more displays and pictures of bands and artists. But overall everything was fine, clean and comfortable. Anne was friendly and helpful at check in. We could have used more towels. Really, only two of everything. I realize I could have called down but didn't inventory until very late night and didn't want anyone coming to the room at that time. Note, although the address is Michigan Avenue, valet parking is on Wacker.

Lots of bars and restaurants nearby. Walking distance to the Bean and Art Institute.

Amazing views from the room and very close to downtown. First time in Chicago, great experience!

The hotel staff was so nice! The location was perfect too, walking distance to most everything we wanted to do in Chicago. Would definitely stay there again!

This hotel is nice and it's in the middle of Michigan ave. which makes it very convenient for people who are touring the city.

hotel was in a good location. Bathroom tile flooring was loose so every time you walked on them it was uncomfortable. Bathroom light on makeup mirror didn't work and grouting in shower was missing on several tiles. Because of this I give the room a 2 1/2 out of 5

I bought a suite room on the 36th floor. It was in very bad disrepair... On top of being filthy and finding a pile of hair in the bathroom corner the room was just old, beat up and gross. There was loose tiles n the bathroom, it looked as if the front door was kicked in multiple times, every piece of furniture was broken and scratched up, the carpet was stained, the walls were paper thin and it sounded like my neighbors were actually in my room... This place looked like it has been ridden hard by some frat boys who came to Chicago to party. This place ties for the worst place to stay at in Chicago next to the Palmer house Hilton. yuck. Never again. Going back to either the Hotel Palomar or Loews..

Room options

Room, 1 King Bed (Platinum)

King 1 | Sleeps 3

Room, 2 Queen Beds (Platinum)

Queen 2 | Sleeps 4

Room, 1 King Bed, City View (Select)

King 1 | Sleeps 3

Room, 2 Queen Beds, City View (Select)

Queen 2 | Sleeps 4

Guest reviews for Hard Rock Hotel Chicago

Everyone (46) Business (41) Couples (108) Family (31) Friends (34) Other (14)
5

kcnola

Everyone

The hotel is in a great location of Chicago. Close to most of the important site seeing departure sites. For example, the architectural boat tour and theaters. We took the train from Ohare into the city, which was convenient and economical. The hotel staff were friendly and the room was clean. Overall, the hotel met our expectations and its location made sight seeing convenient.

By on Sep 23, 2017

5

convenience with a view

Everyone

We enjoy staying in historic hotels, and are repeat customers. Great city views, particularly from lour tower room. The Staff were very accommodating during our extended stay.

By , from Peoria, IL on Sep 9, 2017

Review comment responded on Sep 11, 2017

Thank you for your recent stay with the Hard Rock Hotel Chicago! We appreciate also your recent review. We are always striving to better our guest’s stays, so all reviews are appreciated. Have a wonderful day!

5

great place to stay

Everyone

Friendly staff, check-in was super easy, checkout was even easier. The location is great right in the middle of everything. We ate at both restaurants and we were not disappointed. You will not regret staying here.

By , from Los Angeles on Sep 5, 2017

Review comment responded on Sep 7, 2017

Connie, Thank you for your recent stay with the Hard Rock Hotel Chicago! We appreciate also your recent review. We are always striving to better our guest’s stays, so all reviews are appreciated.

4
Everyone

Great location. Liked the ping pong table. My wife loved the French Fries at the Simon restaurant. Our view on the 5th floor pretty much sucked but not much I could do about that, and really not all that important considering we didn't spend much time in our room.

By on Aug 22, 2017

Review comment responded on Sep 8, 2017

Thank you for your recent stay with the Hard Rock Hotel Chicago! We appreciate also your recent review. We are always striving to better our guest’s stays, so all reviews are appreciated. We are going through and investing time and resources into improving our property, and we are not finished yet! We hope that you will come back and see us again in the future.

4

great location

Everyone

Great Staff, Very convenient location near the Millenium park. Parking cost is on high end, but they allow in/out. Everyone was very friendly there. Very reccomended

By , from Michigan on Aug 21, 2017

Review comment responded on Sep 8, 2017

Juan, Thank you for your recent stay with the Hard Rock Hotel Chicago! We appreciate also your recent review. We are always striving to better our guest’s stays, so all reviews are appreciated. We are going through and investing time and resources into improving our property, and we are not finished yet! We hope that you will come back and see us again in the future.

3

ok stay, not worth the price

Everyone

Expensive hotel for average stay. Expensive parking, not too many amenities that fit our likings. Close to shopping so that's a plus. Told we were given an upgrade but the room was the same as a normal room that I reserved.

By on Aug 18, 2017

Review comment responded on Aug 20, 2017

Hello! Thank you for your feedback. We apologize that your experience with us was just okay - we definitely strive to give each guest a rockin' experience. We hope you'll give us another shot next time! Rock on, HRHC

4
Everyone

Great location, lobby needs an upgrade. Overall nice stay for the price.

By on Aug 17, 2017

Review comment responded on Sep 8, 2017

Thank you for your recent stay with the Hard Rock Hotel Chicago! We appreciate also your recent review. We are always striving to better our guest’s stays, so all reviews are appreciated. We are going through and investing time and resources into improving our property, and we are not finished yet! We hope that you will come back and see us again in the future.

5

great location and vibes

Everyone

came here for stay during lollapalooza and had a great time. everything was easily accessible and staff was nice. shower was a bit dated but over all awesome room and experience.

By , from los angeles on Aug 8, 2017

Review comment responded on Aug 11, 2017

Thank you for taking the time to write us a GRAND review. We are delighted that you found our hotel accessible to Lollapalooza. We are adding and doing more updating in the coming year, we hope that you will be able to come back and join us again to see what more we have added.

5

hotel very modern

Everyone

Great hotel centrally located to the Magnificent Mile....clean, spacious and very modern.

By on Aug 1, 2017

Review comment responded on Aug 5, 2017

Thank you for the wonderful words and amazing review. We want you to know how much we appreciate your business. We hope to have to opportunity to serve you again!

4
Everyone

Great location very friendly helpful staff. Room and bathroom a bit worn and poor shower.

By , from toronto on Jul 30, 2017

Review comment responded on Aug 1, 2017

Thank you for your recent stay with the Hard Rock Hotel Chicago! We appreciate also your recent review. We are always striving to better our guest’s stays, so all reviews are appreciated. We are going through and investing time and resources into improving our property, and we are not finished yet! We hope that you will come back and see us again in the future. Arron M.