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Hard Rock Hotel Chicago

4.0 out of 5.0

Recent guest reviews

Hotel was walking distance to all popular sights. I would stay here again. The room attendant did not replace toilet paper and on day 3 we ran out. Not acceptable but not a reason to not stay here.

Great location! Fast and easy check-in. Great view.

The only real issues I had were very trivial. The WiFi was horrible and television remote was just as bad. Also there was one staff member that was not as helpful and welcoming as the rest. I can chalk that up to someone having a bad day, though.

Hotel was just ok, definitely nothing like our Las Vegas Hard Rock. The staff was friendly but the hotel could use some revamping. Bed was very comfortable and the shower was good. The location for the money was what made it worth it.

The Hard Rock went above and beyond to make our stay great. The bed was very comfortable, room was clean, and the view was amazing. Thank you Hard Rock.

The Hard Rock in Chicago used to be pretty safe bet. I heard it was closing and to be honest the hotel really feels like its going through the motions providing the minimum of services. Room was not dirty but it did look drab and untidy. The hallway carpets were badly stained, and the front desk was not very attentive.

The hotel is in a great location of Chicago. Close to most of the important site seeing departure sites. For example, the architectural boat tour and theaters. We took the train from Ohare into the city, which was convenient and economical. The hotel staff were friendly and the room was clean. Overall, the hotel met our expectations and its location made sight seeing convenient.

We enjoy staying in historic hotels, and are repeat customers. Great city views, particularly from lour tower room. The Staff were very accommodating during our extended stay.

Friendly staff, check-in was super easy, checkout was even easier. The location is great right in the middle of everything. We ate at both restaurants and we were not disappointed. You will not regret staying here.

Great location. Liked the ping pong table. My wife loved the French Fries at the Simon restaurant. Our view on the 5th floor pretty much sucked but not much I could do about that, and really not all that important considering we didn't spend much time in our room.

Great Staff, Very convenient location near the Millenium park. Parking cost is on high end, but they allow in/out. Everyone was very friendly there. Very reccomended

Expensive hotel for average stay. Expensive parking, not too many amenities that fit our likings. Close to shopping so that's a plus. Told we were given an upgrade but the room was the same as a normal room that I reserved.

Great location, lobby needs an upgrade. Overall nice stay for the price.

came here for stay during lollapalooza and had a great time. everything was easily accessible and staff was nice. shower was a bit dated but over all awesome room and experience.

Great hotel centrally located to the Magnificent Mile....clean, spacious and very modern.

Great location very friendly helpful staff. Room and bathroom a bit worn and poor shower.

Good choice, only downside was they upgraded their Direct TV one afternoon which NO tv except for movies from 2pm-?. We went to bed at 12:30a and it was still down. They did comp us a movie but who would upgrade during high season and in the afternoon-evening?

There is not another hotel that is so well situated in Chicago. Steps from Starbucks, millennium park, the riverwalk. We walked to grant park, the lake walk and magnificent mile too. Beautiful historic building. Public areas could use updating but our room was clean, updated, and cozy. Very comfy bed. If I go back I'd definitely stay here again.

Overall, the hotel is a great place to stay. It's a little pricey, but it is beautiful and close to the action in the city. The only negative, which seemed to have an impact on a number of people, was that not all elevators were working during our 4-day stay.

We were in town to visit Navy Pier. The site offered a discount on this hotel so we chose it but didn't see the discount deducted. The reviews said the hotel was a bit run down but we didn't notice anything wrong in our room. The lobby is a bit dull and we expected more displays and pictures of bands and artists. But overall everything was fine, clean and comfortable. Anne was friendly and helpful at check in. We could have used more towels. Really, only two of everything. I realize I could have called down but didn't inventory until very late night and didn't want anyone coming to the room at that time. Note, although the address is Michigan Avenue, valet parking is on Wacker.

230 North Michigan Avenue Chicago IL

Hotel highlights

  • Walking distance to Chicago Theatre and Millennium Park
  • Onsite dining
  • Health club
  • 24-hour business center

Located in The Loop, Hard Rock Hotel Chicago is within a 5-minute walk of Chicago Theatre and within 15 minutes of other popular attractions like Millennium Park. This 4-star hotel has 381 guestrooms and offers conveniences like a restaurant, a health club, and a 24-hour business center. It's in central Chicago and also a short walk from Art Institute of Chicago and Chicago Cultural Center.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, breakfast is available for a fee.


Rooms

Hard Rock Hotel Chicago's 381 rooms are air-conditioned and provide coffee makers, free local calls, and laptop-compatible safes. Guests can expect WiFi, wired Internet, and 40-inch flat-screen TVs with satellite channels and first-run movies. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. In-room massages are available, and other amenities include ironing boards and desks.


Property features

At Hard Rock Hotel Chicago, guests have access to a health club, WiFi in public areas, and 9 meeting rooms. Valet parking is offered for USD 65 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include conference space, a 24-hour business center, and express check-in.

Room options

Room, 1 King Bed (Platinum)

King 1 | Sleeps 3

Room, 2 Queen Beds (Platinum)

Queen 2 | Sleeps 4

Room, 1 King Bed, City View (Select)

King 1 | Sleeps 3

Room, 2 Queen Beds, City View (Select)

Queen 2 | Sleeps 4

Guest reviews for Hard Rock Hotel Chicago

Everyone (52) Business (41) Couples (108) Family (31) Friends (34) Other (14)
5

excellent location

Everyone

Hotel was walking distance to all popular sights. I would stay here again. The room attendant did not replace toilet paper and on day 3 we ran out. Not acceptable but not a reason to not stay here.

By on Nov 1, 2017

Review comment responded on Nov 3, 2017

Thank you for your recent stay with the Hard Rock Hotel Chicago! We appreciate also your recent review. We are always striving to better our guest’s stays, so all reviews are appreciated. We are going through and investing time and resources into improving our property, and we are not finished yet! We hope that you will come back and see us again in the future.

4
Everyone

Great location! Fast and easy check-in. Great view.

By on Oct 31, 2017

Review comment responded on Nov 3, 2017

Thank you for your recent stay with the Hard Rock Hotel Chicago! We appreciate also your recent review. We are always striving to better our guest’s stays, so all reviews are appreciated. We are going through and investing time and resources into improving our property, and we are not finished yet! We hope that you will come back and see us again in the future.

4
Everyone

The only real issues I had were very trivial. The WiFi was horrible and television remote was just as bad. Also there was one staff member that was not as helpful and welcoming as the rest. I can chalk that up to someone having a bad day, though.

By on Oct 29, 2017

Review comment responded on Nov 3, 2017

Thank you for your recent stay with the Hard Rock Hotel Chicago! We appreciate also your recent review. We are always striving to better our guest’s stays, so all reviews are appreciated. We are going through and investing time and resources into improving our property, and we are not finished yet! We hope that you will come back and see us again in the future.

3

chicago stay!

Everyone

Hotel was just ok, definitely nothing like our Las Vegas Hard Rock. The staff was friendly but the hotel could use some revamping. Bed was very comfortable and the shower was good. The location for the money was what made it worth it.

By , from Las Vegas on Oct 25, 2017

Review comment responded on Oct 28, 2017

Thank you for your recent stay with the Hard Rock Hotel Chicago! We appreciate also your recent review. We are always striving to better our guest’s stays, so all reviews are appreciated. We are going through and investing time and resources into improving our property, and we are not finished yet! We hope that you will come back and see us again in the future.

5

anniversary weekend

Everyone

The Hard Rock went above and beyond to make our stay great. The bed was very comfortable, room was clean, and the view was amazing. Thank you Hard Rock.

By on Oct 24, 2017

Review comment responded on Oct 28, 2017

Thank you for your recent stay with the Hard Rock Hotel Chicago! We appreciate also your recent review. We are always striving to better our guest’s stays, so all reviews are appreciated. We are going through and investing time and resources into improving our property, and we are not finished yet! We hope that you will come back and see us again in the future.

3

going out of business and it shows

Everyone

The Hard Rock in Chicago used to be pretty safe bet. I heard it was closing and to be honest the hotel really feels like its going through the motions providing the minimum of services. Room was not dirty but it did look drab and untidy. The hallway carpets were badly stained, and the front desk was not very attentive.

By on Oct 10, 2017

Review comment responded on Oct 14, 2017

Hello! Thank you for your feedback. No matter what the future holds for us, we do strive to provide the highest standards of service; unfortunately, it sounds like we missed the mark on this one! We do hope you give us another shot either before or after our renovation! Rock on, HRHC

5

kcnola

Everyone

The hotel is in a great location of Chicago. Close to most of the important site seeing departure sites. For example, the architectural boat tour and theaters. We took the train from Ohare into the city, which was convenient and economical. The hotel staff were friendly and the room was clean. Overall, the hotel met our expectations and its location made sight seeing convenient.

By on Sep 23, 2017

Review comment responded on Sep 25, 2017

Thank you for your recent stay with the Hard Rock Hotel Chicago! We appreciate also your recent review. We are always striving to better our guest’s stays, so all reviews are appreciated. We are going through and investing time and resources into improving our property, and we are not finished yet! We hope that you will come back and see us again in the future.

5

convenience with a view

Everyone

We enjoy staying in historic hotels, and are repeat customers. Great city views, particularly from lour tower room. The Staff were very accommodating during our extended stay.

By , from Peoria, IL on Sep 9, 2017

Review comment responded on Sep 11, 2017

Thank you for your recent stay with the Hard Rock Hotel Chicago! We appreciate also your recent review. We are always striving to better our guest’s stays, so all reviews are appreciated. Have a wonderful day!

5

great place to stay

Everyone

Friendly staff, check-in was super easy, checkout was even easier. The location is great right in the middle of everything. We ate at both restaurants and we were not disappointed. You will not regret staying here.

By , from Los Angeles on Sep 5, 2017

Review comment responded on Sep 7, 2017

Connie, Thank you for your recent stay with the Hard Rock Hotel Chicago! We appreciate also your recent review. We are always striving to better our guest’s stays, so all reviews are appreciated.

4
Everyone

Great location. Liked the ping pong table. My wife loved the French Fries at the Simon restaurant. Our view on the 5th floor pretty much sucked but not much I could do about that, and really not all that important considering we didn't spend much time in our room.

By on Aug 22, 2017

Review comment responded on Sep 8, 2017

Thank you for your recent stay with the Hard Rock Hotel Chicago! We appreciate also your recent review. We are always striving to better our guest’s stays, so all reviews are appreciated. We are going through and investing time and resources into improving our property, and we are not finished yet! We hope that you will come back and see us again in the future.