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Courtyard by Marriott Elgin West Dundee

3.0 out of 5.0

Recent guest reviews

We were in Elgin for a January family event, and our trip was timed to coincide with a near record cold snap. In a quiet location, the hotel was nearly deserted, so we had the gas fireplace in the lobby to ourselves. Staff was courteous and friendly. We were disappointed that there was no spa to go with the indoor pool, so the bathtub in the room was a welcome place to soak after retreating from the zero degree weather. The business center came in handy, including a free printer, but only a single computer. The food service was erratic. The hotel claims to have bistro food in the evening, but they canceled this without notice because of the low occupancy rate. Note that the breakfast is an extra cost - I was fine with that, since I have a special diet anyway. There is a very good restaurant just across the parking lot.

My family and I stayed here for one night for an early morning volleyball tournament. Hotel is going through renovations, signs were posted no mess to be seen. The only issue we had was the elevator floor one button didn’t work properly, had to press several times to get it to take or had to go up to the next floor and take the stairs down.

My first review of this property was in March of 2013. Four years later, it’s no better. They make it seem like they are going through a remodeling and upgrade process to cover up sheer lack of upkeep and maintenance. In 2013 I wrote about the property undergoing a renovation and getting the help it needs. This week it’s no better. It’s not bad, it’s just meh? Nothing I’d spend time trying to get in to. Marriott lifetime platinum and service as, meh.

Hotel is in a great location and has a great staff. Lobby area as with most Courtyards is functional, comfortable and inviting. However, construction throughout the hotel hampered our experience as there was noise and smells associated with construction that impacted our stay. I would definitely recommend this property upon completion of construction

Hotel has a good location and has a friendly staff but is under renovation. My second floor room was too noisy (at night) and I packed up left right away. Relocated to a nearby hotel that was recommend by Courtyard staff.

From Check in to check out this place is smooth. From a coffee shop with Starbucks to a bar, to games both board and yard this place was amazing. Could use and indoor hot tub and walls are a bit on the thin side for noise but otherwise great. Ask if they have samples at the cafe, "Freddie" is the best. Ask for suggestions for ordering in they have great ideas. Have a group, book in advance and they'll hook you up with a room for breakfast. Their beds are way comfortable. Thanks for a great Screamfest!

Stayed there for about a month at the sister hotel for extended stay, you have access to both hotels. After a while you start feeling like their family. Everyone was polite and happy. Anything you asked them for they'd act like it was their absolute pleasure to help. I've been out of there for a couple of weeks and last night I stopped by the Bistro to say hi to Aaron and RonSha. I swung by reception to say Hi to Vicky but it was her night off.

Last minute stay booked through priceline.com express very clean and comfortable. The movie channels had a great selection. Very quiet there were kids noisy until about 9 pm not annoying though Would definitely book here again the mattress were so comfortable

You could take this property and place it anywhere is US and you'd get the same Courtyard. Average at best. Nice lobby. Crappy room. Would I come back? Hmmm...the Courtyard theme is getting tired. After say 1,000 nights maybe time to start looking for another brand. This property? Probably not.

They went above and beyond with kindness! Gave us free breakfast upon learning of reason for our visit. Cafe was amazing with great food and service!! Highly recommend this for a stay. Nice facility and would stay again!

2175 Marriott Dr West Dundee IL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Courtyard by Marriott Elgin West Dundee is located 2.8 mi (4.5 km) from Hemmens Cultural Center and within a 10-minute drive of Santa's Village. This 126-room, 3-star hotel has a restaurant, an indoor pool, and a 24-hour fitness center. Grand Victoria Casino is also close to this West Dundee hotel.


Dining

This hotel is home to a restaurant and a bar/lounge. Get a pick-me-up at the coffee shop/café. Start your day off with full breakfast, available for a fee.


Rooms

Courtyard by Marriott Elgin West Dundee's 126 air-conditioned rooms provide microwaves, coffee makers, and free newspapers. Guests can expect to find free WiFi and LCD TVs. Bathrooms have hair dryers and free toiletries. Phones and ironing boards are also standard.


Property features

Guests of Courtyard by Marriott Elgin West Dundee have access to an indoor pool, a 24-hour fitness center, and a spa tub. There's free parking if you drive. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.

Room options

Room, 2 Queen Beds

Queen 2 | Sleeps 5

Reviews from Trip Advisor

Trip Advisor aggregated rating

64% of guests recommend this hotel

Total of 103 reviews