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Country Inn & Suites By Carlson, Elk Grove Village/Itasca

3.0 out of 5.0

Recent guest reviews

Good place to stay near by airport with fair price

Initially was set with a room that smelled like the last guest was smoking. Was immediately moved to a clean room. Also had sports bar, excellent Italian restaurant and liquor store (for that needed bottle of wine after a long drive) all within easy walking distance. When we drive a long way, we like to put the car keys away. Also close to our kid's and their church. Full breakfast and unlimited coffee 24/7 is also a plus. We definitively plan to be back.

Good place to get a decent rest. Food is good for a quick breakfast.

Good location when traveling between cities. Staff was quick & friendly during checkin

Very good hotel. Friendly staff. Highly recommended.

In Chicago for a graduate degree. Hotel was a quiet respite. Particularly appreciated the woman from Uganda who was in charge of the breakfast bar.

Hot tub did not work, but nice place for the price.

Called ahead to make sure there was complimentary shuttle and free parking- was assured there was. When I checked in was told the shuttle to the airport would be $10. Ok. Then told me I could leave my car parked there and get the return shuttle only if I was staying the night we returned. (I stayed at other hotels before where they had no problems shuttling us both ways and parking for free.) So ended up driving to and parking at the airport which defeated the sole purpose of that hotel stay for me . They told me it was because I booked through Orbitz. Disappointed.

We enjoyed our stay, my only compliant is that there was no fridge in our room. This being a pricey motel, you would expect a fridge.

Woke up to renovation on the floor. Loud. Staff in hallway arguing. Missing lightbulbs in all lamps; staff replaced three but unable to put light in the bathroom light (above mirror- still another bathroom switch but not as bright in the bathroom). Warning: breakfast not complimentary

Found this hotel to be very pleasant and the breakfast was fresh. I would stay here again if in the area.

Very nice hotel I would stay there again. Nothing more to say good location friendly staff and breakfast was easy

We arrived at 2pm at the hotel, and a staff at the front assigned a room at 1st floor. There was an event nearby in the hotel, and we could not sleep until the end of the event around 4am. Even worse, they suddenly gave us wakeup call at 7am without any notice. After that, our key was deactivated, and we could not enter our room. Hotel staffs insisted that we caused the problem because we put the card near wallet or cell phone. However, we did do that at all. Anyway, without any apology, we left. Horrible hotel. Please do not go here.

Room nice, clean, service good and helpful. Breakfast nice. Good location

Loved our stay. I called ahead to submit a special request and the fact they were able to accommodate, made the stay even better. The pool was opened until midnight. Took advantage, we loved the pool and jacuzzi. The breakfast the next day, it was delicious and we had a lot of options. It was quiet and were able to sleep. We will definitely go back.

Great hotel! The hotel was clean and provided a great breakfast.

I was in townon a business trip with a friend and we booked this hotel as a last resort.

Nice hotel. Clean and a good variety at breakfast!

It was great for my four family. It was very comportable as well as very frendly with the front.

Overall, very friendly nice and good location. Nearby nice dining and shopping areas.

Room options

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 5

Suite, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 5

Room, 2 Queen Beds, Accessible, Non Smoking

Queen 2 | Sleeps 5

Guest reviews for Country Inn & Suites By Carlson

Everyone (17) Business (2) Couples (2) Family (5) Friends (2) Other (1)
5

good place to stay near by airport

Everyone
Lobby Breakfast room

Good place to stay near by airport with fair price

By , from iowa on Oct 9, 2017

Review comment responded on Oct 16, 2017

Dear ebi, Thank you for staying with us and writing about your experience. We hare happy to know our property met your needs and hope you visit us again soon.

4

location is perfect for our needs close to family

Families

Initially was set with a room that smelled like the last guest was smoking. Was immediately moved to a clean room. Also had sports bar, excellent Italian restaurant and liquor store (for that needed bottle of wine after a long drive) all within easy walking distance. When we drive a long way, we like to put the car keys away. Also close to our kid's and their church. Full breakfast and unlimited coffee 24/7 is also a plus. We definitively plan to be back.

By , from Sterling Heights, MI on Aug 18, 2017

Review comment responded on Aug 21, 2017

Dear Mike, I'm happy to know our location worked for you and that our amenities met your needs. We are excited to host your next trip to Elk Grove Village.

4
Everyone

Good place to get a decent rest. Food is good for a quick breakfast.

By on Aug 17, 2017

Review comment responded on Aug 21, 2017

Dear Guest, I'm happy to know you enjoyed our breakfast, thank you for sharing your experience. We hope you keep us in mind during you next visit to Elk Grove Village.

4
Everyone

Good location when traveling between cities. Staff was quick & friendly during checkin

By on Jul 13, 2017

Review comment responded on Jul 17, 2017

Amanda, Thank you for writing about your experience, we are happy to know our staff was accommodating during your stay. We hope you visit us again soon.

5
Everyone

Very good hotel. Friendly staff. Highly recommended.

By on May 18, 2017

Review comment responded on May 30, 2017

Dear Guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay and that our staff made a impact during your visit. We look forward to your next stay.

4

convenient to o'hare and to hyde park

Everyone

In Chicago for a graduate degree. Hotel was a quiet respite. Particularly appreciated the woman from Uganda who was in charge of the breakfast bar.

By on May 14, 2017

Review comment responded on May 20, 2017

Dear Guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our breakfast and that our breakfast hostess made an impact on your stay. We look forward to your next visit.

4

nice hotel for the $100

Everyone

Hot tub did not work, but nice place for the price.

By on Apr 10, 2017

Review comment responded on Apr 12, 2017

Dear Guest, We apologize you were not satisfied with the condition of the hotel during your stay. We are working on repairing the whirlpool and should be back in order within the next few days. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

3

not great for for airport stays

Everyone

Called ahead to make sure there was complimentary shuttle and free parking- was assured there was. When I checked in was told the shuttle to the airport would be $10. Ok. Then told me I could leave my car parked there and get the return shuttle only if I was staying the night we returned. (I stayed at other hotels before where they had no problems shuttling us both ways and parking for free.) So ended up driving to and parking at the airport which defeated the sole purpose of that hotel stay for me . They told me it was because I booked through Orbitz. Disappointed.

By , from wisconsin on Mar 28, 2017

Review comment responded on Apr 3, 2017

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We make sure we list our shuttle policy in all websites to ensure customer are aware. We hope for another opportunity to exceed your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.

4

nice place.

Everyone

We enjoyed our stay, my only compliant is that there was no fridge in our room. This being a pricey motel, you would expect a fridge.

By , from Alabama on Mar 21, 2017

Review comment responded on Mar 24, 2017

Dear Bren, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay, we are in the process of updating our property and the fridges and microwaves will be added very soon. We look forward to your next stay.

3

no lightbulbs in any lamps; renovation woke me up

Everyone

Woke up to renovation on the floor. Loud. Staff in hallway arguing. Missing lightbulbs in all lamps; staff replaced three but unable to put light in the bathroom light (above mirror- still another bathroom switch but not as bright in the bathroom). Warning: breakfast not complimentary

By on Mar 15, 2017

Review comment responded on Mar 20, 2017

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. I want to assure you that our breakfast is 100% complementary I'm not sure why you had a different perception . We hope for another opportunity to exceed your expectations.