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Comfort Inn

2.5 out of 5.0

Recent guest reviews

They booked us wrong type of room, then new room air conditioner was EXTREMELY noisy! (You could hear it from 3 rooms down in the hall)....had to leave for dinner, and when we came back front desk said manager fixed it instead of us moving rooms. Was NOT fixed, and room now smelled of alcohol REALLY bad. Went to change rooms, we had to move all our stuff out and bring it back downstairs to give her the key first, THEN and only then would we get a key for a new room. This is now 4 trips to the front desk for something that was not my fault!! In the meantime, I noticed the noisy rooms was disgusting. Spots on the floors, dirt, and I mean DIRT in the corners of the shower, among other things. Loaded our stuff and headed out. Front desk worker said only manager can refund money (it hadn't even been charged yet....we were only at dinner 2 hours) a week later, after I have called to talk to manager TWICE EACH DAY, he/she has not called me back and is mysteriously never in the hotel. I managed hotels for 20+ years, and if any of my staff had done the work as poorly as they did, and treated a guest as rudely they did, they would've been fired on the spot. Bad bad bad Comfort Inn. Wouldn't make my dog stay there.

My father had a medical emergency the day before check-in. Called to cancel but they told me that the cancellation policy was 72 hours. They would not refund my money and charged us for the room, even though my father was in the ICU. I even called customer service and they would do nothing. What a great company!!!!!!! They really care about people.

Rude & belligerent staff that literally told me they "Don't Care" and they Bait & Switch on rates. Kim said she'd honor a rate we stayed at previously and when I received confirmation it was significantly higher. Called to adjust rate to agreed upon amount and was told she doesn't care.

After being turned away for attempting to check in 30 minutes early we were provided with the room key to our "non-smoking room". It was feral and stunk so badly of mustiness and cigarette smoke, I would find it hard to believe that the room had been properly aired out in a very long time. To get rid of the smell they would have to replace EVERYTHING in the room including the manky and tatty lounge chair. We left the next day with all of our luggage and clothing and hair absolutely stinking of cigarette smoke. It was just purely disgusting and I would not ever recommend this place to anyone.

We were traveling across country with my daughters dog and needed a place to stay overnight. We checked pet-friendly places on the internet and this was one of our choices. The staff at checking was very accommodating. We had arrived about 20 minutes before the pool closed and wanted out niece to use it before it did, and they told us we could stay an addition 15 minutes in the pool past its normal closing, just so she could use it! They had no problems with us having our pet. They do charge a $20 pet fee. When my wife and niece got to the pool they asked where the dog was and thought we were going to bring it with us while we used the pool! Breakfast in the morning was nice. Little muffins, waffels, cereal, fruit, yogurt, and typical drinks. All in all, this was a nice place to stay while on the road. At the time of our visit, there was major road construction going on and there was a detour through an adjoining parking lot to get to the hotel, but this should not deter you if you need a nice place to stay overnight.

My main reason for traveling was to bring my sister, her daughter and 3 dogs across the country to Ohio from Las Vegas. This hotel was excellent with front desk service, very friendly, they have an indoor pool, and great continental breakfast.

Slept like a baby.. room was clean (I always inspect the shower was not too good but it served the purpose. Checked in late and staff was cheery and fun ... check out was a breeze too!!! I would recommend.. if you are going to Joliet for court.. plan to make a day of it....

This is an aging property but is very clean and reasonably maintained. The staff at the desk were helpful but not very welcoming. The breakfast and dining area was well stocked each morning and had many options including protein (so many of these do not have that option). This was a clean and well maintained room for a minimum price.

Everytime I've been here everyone has been ride or acts like they could care less if you stay here or not. I highly recommend the Country Inn and Suites or Comfort in just north of here both places have great customer service.

We stayed here one night as we traveled west from Ohio. The accommodations were adequate. The breakfast was very good and filled up the whole family. The highlight was the indoor pool in March. The kids really needed to get some exercise after being stuffed in a van for the whole day. I would recommend this hotel when traveling.

1520 Commerce Lane Joliet IL

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located 1 mi (1.7 km) from Joliet Junior College, Comfort Inn is within a 15-minute drive of Rialto Square Theater. This 71-room motel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi. Silver Cross Field is also within a 15-minute drive.


Start your day off right with a free hot/cold buffet breakfast.


The 71 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Free local calls, hair dryers, and ironing boards are also available.

Property features

Guests staying at Comfort Inn enjoy an indoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and tours/tickets. Additional amenities include conference space and laundry facilities.

Room options

Standard Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

75% of guests recommend this hotel

Total of 66 reviews