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Comfort Inn Gurnee - Mall Area

2.5 out of 5.0

Recent guest reviews

I chose this hotel based on location and the fact that they had a accessibility chair lift to the pool. When we tried to use it, it wasn't working. However, the staff member, Richard, was an amazing help! He went above and beyond to get it working and to make sure it stayed that way for our stay.

For the price the hotel was what I expected. The bathrooms definitely need an upgrade and the rooms need more lighting, especially near the door.

The price was perfect, rooms were very clean and comfortable!

We stayed here for my brother's bootcamp graduation . Very good location, close to everything . Staff is okay. Room is spacious and clean. Good choice for the affordable price. Will def coma back

Checking in was quick but seemed more like the guy was trying to check us in just to get rid of us. The next day we were running a little behind and the hotel manager let himself into our room to inform us it was 15 mins passed our check out. Very rude.

This was a great choice. Location wise- it's right across the street from Gurnee Mills which was very convenient for our girl's weekend. The staff was very friendly and always greeted us with a smile. Hotel room was updated. Only negative is the beds were not very soft but that's more of a personal preference.

Staff provides minimal effort for guests Property a bit worn, needs some updating

The staff even told us what store had great sales breakfast wasn't bad. Had a great selection

clean, centrally located, great amenities. great place to stay

The room was comfortable. Well cleaned and the bed was the right firmness. It was nice that they provided 2 types of pillows. soft and firm. The pool area was well maintained not overcrowded so we were able to relax. It is strictly a preference but the hottub temperature could be a bit higher. Overall it was a great stay. I would recommend this hotel to others.

It was an excellent stay everything was clean and nice looking.

The food was great and the staff was very freindly, awesome and easy to work with

I have to say that their location is the best for shopping and dining. There are a number of dine in restaurants as well as fast food joints for late night munchies. The rooms were basic but very clean and comfortable. The bed linens felt new and fresh , the bed was the right firmness. Their TV was HD that the picture was very clear. We enjoyed watching Sunday night football with a clear view. It was nice that the pool and hot tub wasn't crowded so we were able to relax. The only negative I would say is the breakfast area arrangement. You will bump into others easily since the area is tight. Overall this hotel was well worth my money. I would recommend it to others.

My stay was just fine went swimming that was fun and clean GREAT location because i wanted to do some shopping and the room was nice warm and clean. I would stay there again anytime

Very nice room, very comfortable, excellent breakfast. Location is perfect for Six Flags, shopping and restaurants nearby. Great value and very helpful staff. They went out of their to get our rooms ready when we arrived 2 hours early.

My family and I needed a room for 2 days while we were relocating from CT, and we needed a place that was pet friendly. The Comfort Inn provided a nice clean room, with a pool and hot tub (which the kids loved) and they allowed our cat to remain in the room while we were out (for closing on the new house). It fit our needs perfectly for a reasonable price.

comfort inn hotel gurnee was great, good location.

My stay at the Comfort Inn was nice. The pool was never overcrowded and the breakfast was good. The room I booked(112) was right across from the Pool. Breakfast includes eggs, sausage, waffles, yogurt, bagels, donuts, danishes, coffee, oatmeal, and much more! Very good for the amount paid.

My family and I would have enjoyed our stay better at the hotel if the staff was more friendly!From the time I walked in the lady at the front desk acted weird and she was rude.I left my toothpaste and she gave a small courtesy toothpaste was enough to only brush my teeth for 1 time..I brush 3 times a day and there were 4 of us. continental Breakfast was ok but the products were cheap!The pool was super fun and the jacuzzi was filthy.They should enforce showers before getting in the pool/jacuzzi! Last maybe if they put just a lil less chlorine in the pool it would be ok.

Shopping at Gurnee Mills Mall is easy because you are right next to it. The pool and hot tub stayed open until 11. There were no towels for the pool/hot tub area so we needed to use our room towels. Breakfast area is nice with a good selection of foods to choose from

6080 Gurnee Mills Circle East Gurnee IL

Hotel highlights

  • Free hot/cold buffet breakfast on weekdays
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Within a short walk of Gurnee Mills, Comfort Inn Gurnee - Mall Area is within 2 miles (3 km) of Six Flags Great America. This 63-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi. It's also close to Gold Pyramid House and Tempel Lipizzans.


Dining

Start your day off right with a free hot/cold buffet breakfast offered on weekdays.


Rooms

All of Comfort Inn Gurnee - Mall Area's 63 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include free local calls, hair dryers, and ironing boards.


Property features

At Comfort Inn Gurnee - Mall Area, guests enjoy an indoor pool, a fitness center, and a spa tub. Free parking is available if you drive. The 24-hour front desk has staff always at the ready. Additional amenities include free WiFi in public areas, a business center, and coffee/tea in a common area.

Room options

Executive Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Queen 1 | Sleeps 2

Guest reviews for Comfort Inn Gurnee - Mall Area

Everyone (8) Couples (5) Business (3) Family (12) Friends (3)
4

great staff, comfy rooms, good location

Everyone

I chose this hotel based on location and the fact that they had a accessibility chair lift to the pool. When we tried to use it, it wasn't working. However, the staff member, Richard, was an amazing help! He went above and beyond to get it working and to make sure it stayed that way for our stay.

By , from Marquette, MI on Jul 17, 2017

Review comment responded on Jul 23, 2017

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

3

close to everything in gurnee

Everyone

For the price the hotel was what I expected. The bathrooms definitely need an upgrade and the rooms need more lighting, especially near the door.

By , from Lansing, MI on Mar 8, 2017

Review comment responded on Mar 12, 2017

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Richard Manning Front Desk Supervisor Comfort inn Gurnee

5

nice hotel close to navy base, and shopping!

Everyone

The price was perfect, rooms were very clean and comfortable!

By on Jan 26, 2017

Review comment responded on Jan 29, 2017

Thank you for taking time to fill out our survey. Your feedback is important to us and we will use this information to ensure other guests enjoy their stay also. Thank you for your time have a wonderful day. Sincerely, Richard Manning Front Desk Supervisor Comfort Inn Gurnee

5

good location

Everyone

We stayed here for my brother's bootcamp graduation . Very good location, close to everything . Staff is okay. Room is spacious and clean. Good choice for the affordable price. Will def coma back

By , from VA on Jan 24, 2017

Review comment responded on Jan 28, 2017

Thank you for taking time out of your day to complete our online survey in regards to your recent stay at the Gurnee Comfort Inn. We use all feedback we receive to pinpoint anything about our operation and standards that can be improved to ensure that guests like you are treated with a perfect stay. On behalf of our staff, I would like to thank you for your positive review of our hotel. Reading surveys like this makes us proud, as they remind us that we are delivering on our promise to provide our guests with exemplary service. Richard Manning Front Desk Supervisor Comfort Inn Gurnee

3

okay hotel...staff not okay

Everyone

Checking in was quick but seemed more like the guy was trying to check us in just to get rid of us. The next day we were running a little behind and the hotel manager let himself into our room to inform us it was 15 mins passed our check out. Very rude.

By , from WI on Nov 24, 2016

Review comment responded on Dec 2, 2016

Thank you for taking time out of your day to review our property based on your most recent stay. On behalf of our staff, I would like to apologize for the lack of hospitality from our staff. Your review has pinpointed that the friendliness and professionalism of our staff needs improvement, and I thank you for bringing this to our attention. I apologize again, and we hope to see you back with us in the near-future!

5
Everyone

This was a great choice. Location wise- it's right across the street from Gurnee Mills which was very convenient for our girl's weekend. The staff was very friendly and always greeted us with a smile. Hotel room was updated. Only negative is the beds were not very soft but that's more of a personal preference.

By on Oct 17, 2016

Review comment responded on Oct 21, 2016

Thank you for completing this online survey in regards to your recent stay at our hotel. On behalf of our staff, I would like to thank you for your positive review of our operation. In addition, I would like to apologize that the beds weren't as comforting as they should have been. We appreciate your feedback, as feedback is the key to the growth and success of our operation. Thank you again, and we very much look forward to your next visit with us!

2
Everyone

Staff provides minimal effort for guests Property a bit worn, needs some updating

By on Jul 22, 2016

Review comment responded on Sep 6, 2016

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

5

everything was great comfortablebeds

Everyone

The staff even told us what store had great sales breakfast wasn't bad. Had a great selection

By on Mar 15, 2016

Review comment responded on Mar 17, 2016

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

5

perfect location for trip to gurnee mills mall or great america

GetawayWithFriends

clean, centrally located, great amenities. great place to stay

By on Oct 9, 2015

5

great getaway

GetawayWithFriends

The room was comfortable. Well cleaned and the bed was the right firmness. It was nice that they provided 2 types of pillows. soft and firm. The pool area was well maintained not overcrowded so we were able to relax. It is strictly a preference but the hottub temperature could be a bit higher. Overall it was a great stay. I would recommend this hotel to others.

By on Apr 6, 2015